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At Euronext Securities Copenhagen, we greatly appreciate applications. If you have not found a position that matches your interests and skills, do not hesitate to send us your open application.

We look forward to receiving your application.

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Hos Euronext Securities Copenhagen sætter vi stor pris på uopfordrede ansøgninger. Har du derfor ikke fundet en stilling, som matcher dine interesser og kompetencer, så tøv ikke med at sende os din uopfordrede ansøgning.

Vi ser frem til at modtage din ansøgning. 

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.  

Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an opportunity in Euronext Securities, part of the Euronext Group and leading provider of efficient and secure financial market post-trade services, across pre-settlement, settlement, custody and asset services. The opportunity is within the Fiscal Services Department. 

The Fiscal Services Department team is located at the core of Euronext Securities’ Operations Division and its mission is to seamlessly process Calculations and Payments to the tax authorities for ES’s clients. Euronext Securities offers these services for multiple markets with different responsibilities level. 

Workplace: Milan, Piazza degli Affari 6 

Period: 6-month internship 

Key Responsibilities

The resource will support the team on the following activities:

• Support for the preparation, execution and reconciliation of Italian securities events.

• Support for the preparation, execution and reconciliation of foreign securities events.

• Support for the preparation and execution of specific activities requested by clients in markets where ES-Mil offers the service

Candidate Profile

The ideal candidate has:

• Degree in Economics, Finance or Management Engineer

• Fluency in English

• Excellent Analytical and organizational skills

• Team working attitude

• Advanced knowledge of MS Office Suite (Excel, PowerPoint)

• Ability to perform under pressure and to meet tight deadlines

• Attention to details

• Eager to learn in a fast-changing environment

People are the heart of what we do, and we are ready to support their potential and professional growth. Transparency and efficiency are two of the core values of our way of acting and guide us successfully towards achieving our goals. To make all this possible and to meet the needs of our stakeholders, we foster a collaborative work environment and an agile culture, in a unique and international context. 

We believe that diversity is an added value, and we are actively committed to building an inclusive business climate

Client Services Manager – assist our clients with their transactions

Introduction
Are you passionate about securities and the post-trade industry? Do you have a genuine desire to serve clients and thrive on building strong relationships? Join Euronext Securities Copenhagen as a Client Services Manager in our Nordic Client Services team. You will assist banks and institutions leveraging our financial market infrastructure and become part of an international environment, gaining a network within the major Danish banks and a deeper understanding of how we connect European economies to global capital markets.

You will be primarily responsible for:

• Acting as the first line of operational support for clients, serving as their entry point for day-to-day guidance on systems and processes
• Managing clients’ queries efficiently within agreed deadlines
• Addressing queries requiring further support by liaising with internal teams and ensuring valid answers are provided
• Tracking all queries and responses through the selected CRM tool
• Organising and participating in client meetings
• Collaborating with team members and the Sales team to enhance client experience
• Contributing to the management of incidents impacting clients
• Analysing query statistics to identify trends and opportunities for improvement in client relationships

Your profile

• Take pride in providing excellent service to clients
• Knowledge of or interest in the post-trade industry
• Desire and capacity to learn various aspects of financial infrastructure
• Experience in client service or similar roles dealing with clients is an advantage
• Strong communication skills and a collaborative team player
• Comfortable with dynamic workdays and able to adapt to changing priorities
• Fluent in Danish and English; understanding of Norwegian is a plus

Working with us means
You will join a Nordic team with colleagues in Copenhagen and Oslo, dedicated to supporting our clients and finding useful solutions. Euronext Securities offers excellent working conditions, including newly renovated offices in the centre of Copenhagen. You will interact with colleagues throughout the organisation and have opportunities to grow within the Euronext Group, both locally and across Europe. And should you in time wish to explore opportunities outside the Danish organisation, this is also possible.

Apply by submitting a CV in Danish or English
If you have any questions, please contact Head of Nordic Client Services, Geir Anders Malmén, at +45 4358 8953. We invite candidates for interviews on an ongoing basis, so do not hesitate to apply.

We look forward to hearing from you!