Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Location: Milan preferred or Rome

Department: IT Clearing

Key Responsibilities

• Assist the Service Manager in the day-to-day management of client service delivery.

• Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

• Support the resolution of incidents, problems, and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

• Contribute to continuous service improvement initiatives and process optimization.

• Support implementation of new or updated IT services.

• Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).

• 1–3 years of experience in IT support, service desk, or IT service delivery environments.

• Familiarity with ITIL principles or certification (ITIL Foundation preferred).

• Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies:

• Strong understanding of IT service operations and customer service principles.

• Excellent communication skills with both technical and non-technical stakeholders.

• Analytical and detail-oriented mindset with strong problem-solving abilities.

• Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

• Ability to work collaboratively in a fast-paced, client-facing environment.

• Good written and spoken English language skills (B2 level or above required).

Location: Rome

Location: Rome

Department: IT Clearing

Role Overview:

The candidate will support the “IT Budget, Resource & Contract Management” team lead in Euronext Clearing, ensuring a smooth flow of information, effective relationships with suppliers, and accurate monitoring of IT expenses. The role contributes to the efficient management of IT resources, contracts, and budget processes for Euronext Clearing Projects, as well as IT cost monitoring for projects, supporting the team’s day-to-day operational activities.

Key Responsibilities:

• Assist in maintaining the centralized IT resource plan, collecting, and updating information on internal and external resource allocations for each Euronext Clearing project.
• Provide comprehensive support for IT timesheet management, ensuring accuracy, timely submissions, and seamless coordination across teams
• Support the IT supplier and partner contracts management for Euronext Clearing projects, tracking deadlines, and ensuring contractual compliance.
• Contribute to budget planning and monitoring, preparing financial reports and supporting IT cost tracking for Euronext Clearing projects.
• Collaborate with the “Accountability” team to ensure a proper IT payment process in coordination with the Finance team.
• Support the team lead in collecting and preparing reports on resources, costs, effort allocation for the recurring Euronext Clearing Committees, Boards, and Project gates.

Requirements:

• Bachelor’s degree in economics, Management Engineering, Computer Science, or related fields.
• Up to 3 years of experience in a similar role in support roles in IT, preferably in budget, resource, or contract management.
• Familiarity with IT budgeting, resource, and contract processes.
• Strong organizational and communication skills, with attention to detail and proactivity.
• Fluent in English, both written and spoken.

Preferred Skills:

• Knowledge of resource management and project tracking tools (e.g. Microsoft Project)
• Experience working with external IT vendors.

Euronext

Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in 18 countries across Europe, US and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and 55 nationalities.

The role is responsible for leading and managing the organization’s cyber defence strategy and operations.

This role involves overseeing the development and implementation of robust security measures to protect the company’s digital assets, ensuring compliance with regulatory requirements, and responding to security incidents.

The ideal candidate will have extensive experience in cyber security, strong leadership skills, and the ability to work collaboratively across various departments.

Key Accountabilities:

• Strategic : Develop and execute a comprehensive cyber defence strategy aligned with the organization’s goals and objectives.
• Compliance: Ensure compliance with relevant laws, regulations, and industry standards related to cyber security.
• Collaboration: Work closely with other departments to cyber security.
• Threat and Vulnerability Management: Oversee the identification, assessment, and mitigation of cyber threats and vulnerabilities. Experience in pentesting, red teaming and detection activities context.
• Incident Response: Coordinate and manage the response to security incidents, ensuring timely resolution and minimal impact on business operations.
• Technology Oversight: Evaluate and implement advanced security technologies and tools to enhance the organization’s cyber defence capabilities.
• Reporting: Provide regular updates and reports to Top management on the status of the organization’s cyber security posture

Your Profile:

• Education: Bachelor’s degree in Computer Science, Information Security, or a related field. A master’s degree or relevant certifications (e.g., OSCP, CISSP, CISM) is preferred.

• Experience: Minimum of 5 years of experience in cyber security management \ coordination \ advisory role.
• Skills:
• Strong understanding of cyber security principles, practices, and technologies.
• Excellent leadership and team management skills.
• Ability to think strategically and develop long-term plans.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

About the Role

We are seeking a talented and passionate technology professional to join our Clearing Architecture team in Rome. As a key member of our team, you will work on designing and implementing innovative solutions for our clearing systems, contributing to critical financial infrastructure that powers our operations.

Key Responsibilities

• Design, develop, and maintain clearing architecture solutions using modern technologies and best practices
• Collaborate with cross-functional teams to solve complex technical challenges in the clearing domain
• Participate in the full software development lifecycle within an Agile/Scrum framework
• Write clean, efficient, and maintainable code in Java, Python, and PL/SQL
• Develop and optimize database solutions using SQL
• Contribute to architectural decisions and technical documentation
• Support continuous improvement initiatives and share knowledge with team members

Required Qualifications

Technical Skills:

• Minimum 2 years of professional experience in software development
• Good programming skills in Java and Python
• Proficiency in PL/SQL and SQL for database development and optimization
• Experience working in Scrum/Agile environments
• Solid problem-solving abilities and analytical thinking

Soft Skills:

• Good command of English (written and spoken)
• Strong teamwork and collaboration skills
• Excellent communication abilities
• Genuine passion for technology and continuous learning

What We're Looking For

We value team members who are not just technically skilled but also enthusiastic about technology and eager to tackle challenging problems. You should be comfortable working in a collaborative environment, contributing ideas, and learning from your peers while sharing your own expertise.

What We Offer

• Opportunity to work on critical financial systems
• Collaborative and supportive team environment
• Professional growth and development opportunities
• Work with modern technologies and architectures
• Rome-based position

Euronext is looking for a Senior Event Manager for the Milano location to support the Events team
within the Euronext Communications Team
The Events Team works in close collaboration with the following local departments: Communications,
Listings, Primary Markets, Facilities, Human Resources, and with the Managing Board.

Events organized by Euronext are central to the Group’s marketing and communication strategy. The
Senior Event Manager will support the planning and execution of major events, including:

• Listing ceremonies (as part of IPO operations)
• Corporate bell ceremonies
• Corporate events, such as the Euronext Conference in Rome
• Workshops and academic programmes, including IpoReady education programme
• Business breakfasts, lunches, and dinners
• Internal staff events, such as Christmas Party, Family Day, Townhall
• Roundtables

The role involves coordinating all aspects of these events, including logistics, guest lists, catering,
presentation materials, AV support, media services, and briefing both internal stakeholders and
external agencies. Events may take place at the historic Borsa Italiana building or other venues, in
physical, virtual, or hybrid formats, often in collaboration with Euronext’s subsidiary Company Webcast.

Join us as a IT Governance & Cybersecurity Senior Analyst

Within the IT department, the candidate will join the IT Governance & Cybersecurity team in Rome, which is responsible to ensure that Information Security and Business Continuity Management Systems operate effectively and continue to be compliant with relevant regulatory requirements, as well as voluntary best practices and standards that add a further badge of excellence among industry players.

The role will require the individual to support the team in carrying out its activities so that meets its cyber resilience objectives by identifying, protecting, detecting, and responding to cyber threats against its technology.

Main activities:

• Support in monitoring of IT risks, identifying areas of risk exposures
• Support to ISO 27001 and ISO22301 Management Systems
• Assist in reviewing IT and cybersecurity measures to safeguard ICT assets and operations
• Assist in conducting ICT asset risk assessments, including the evaluation of criticality, exposure, and dependency risks
• Support to Business Impact Analysis and Business Continuity Plan implementation
• Support to regulatory requirements DORA, ACN, NIS2, AI
• Analyses data to provide regular reports / presentations for internal and external stakeholders
• Supports the team to fulfil internal and external audits requests
• Supports the team to deliver projects and activities regarding Risk, Information Security and Business Continuity

Skills required to be successful in the role:

• Minimum 2/3 years of higher education in IT, cybersecurity, or risk management, or equivalent experience
• BSc in Cybersecurity preferred
• BSc Computer Science, Economics, International affairs, Law or equivalent
• Knowledge and passion about IT and Information Security
• Fluency in both spoken and written English
• Good knowledge of Microsoft Office Package (Word, Power Point, Excel, Outlook)
• Good written and verbal communication skills
• Precision and attention to details
• Ability to synthesize and summarize
• Ability to meet deadlines and work under pressure
• Knowledge of IT Governance, Information Security and Business Continuity frameworks (e.g. ISO/IEC 27001, ISO 22301, NIST and CIS Framework, ITIL, etc.) would be a plus
• Knowledge of GDPR, DORA, NIS/NIS2, ACN regulation would be a plus

Financial Services experience / knowledge would be a plus

Join us as a Model validation senior specialist!

Are you ready to shape the future of capital markets? We are looking for a Model validation senior specialist to join the Model Risk LOD2 Team in Rome. This is a position offering an exciting opportunity to contribute to our mission.

Key accountabilities:

•    Independently validate risk models designed by LoD1 used to measure market (mainly), credit risk and liquidity risk
•    Timely analyse significant changes to a model through a standardize approach and issue recommendations/suggest alternatives
•    Programming replica algorithms of production Models 
•    Development and analysis of Sensitivity tests, VaR backtesting, stress testing, reverse stress testing
•    Input data validation, implement process improvements to streamline data analysis and reporting
•    Liaise with Regulators for MV topics
•    Interact effectively with model designer and model developers (IT)
•    Presenting findings and recommendations to management and stakeholders

•    Anticipate the impacts of new business initiatives on the MV activities

Additional activities:
•    Draft technical specifications in the area of Credit and Counterparty risk (SA-CCR) following the launch of new products

Knowledge, Skills and Experience Required

•    Master’s Degree in Quantitative Finance, Engineering, Mathematics, Statistics, Physics or equivalent
•    Strong knowledge of financial markets and instruments, pricing, risk indicators
•    5-7 years of work experience in the banking or financial services industry, including regulators or consultancy firms
•    Proficiency in Microsoft Office package
•    Strong knowledge of programming languages (e.g. Matlab, Python,  SQL, Julia, C++,…) 
•    Strong analytical skills, critical thinking and problem solving attitude
•    Fluency in both spoken and written English
•    Strong attitude to teamwork and ability to work well under pressure
•    Excellent communication skills and outcome oriented
•    Knowledge of info providers (Bloomberg, Reuters)