Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Euronext Securities – Project Management IT Internship

Workplace: working from home/office (Milan, Piazza degli Affari 6)

Key Responsibilities

The candidate will support the team in the following activities:

• Act as a guardian of the Group PM policy, lead its roll-out and ensure teams respect the policy;
• Centralize and report on capacity based on input received from resource managers;
• Support all key contributors in the preparation of key project documentation;
• Maintain macro-plan (overall project plan) and detail plan (3 months view on deliverables, dependencies and resource working on it);
• Responsible for capacity management and ensure resource availability for all upcoming phase (demand & capacity);
• Centralize key documentation update (Risk log, action list,…);
• Request planning input from key contributors and consolidate their inputs (MS Project);
• Ensure that key deliverables are produced in line with programme plan and take action or escalate to programme director the project and ensure that key deliverables are produced;
• Update and centralized required documentation (risk register, List of Open items, etc.);
• Ensure project execution is in line with the plan Report on project progress, risks, and raise any need of arbitrations to programme committee;
• Centralize lessons learnt and run regular retrospective;

Candidate Profile

The ideal candidate has:

• Master’s Degree in Management Engineering or Computer Engineering with a focus on Project Management courses;
• Excellent knowledge of English (both written and spoken);
• Excellent knowledge of Microsoft Office, Project Portfolio Management (PPM), Jira;
• Prince2 Certification is a plus.

Key Accountabilities:

o    New Customers’ onboarding
o    Membership configuration
o    Administration of Trading Members / Market Makers and other Participants
o    Technical Access delivery

    Provide first class support for market authorizations and member access to the Exchange
    Provide customers/players team with login information
    Administration and execution agent for all client authorizations and registrations across all markets/platforms and environments to both members and vendors
    Verify that all market authorization tools/systems are up and running – supporting business continuity
    Process accurate and on-time all internal and external verifications/requests/issues
    Define or modify  Membership/Access procedures
    Provide access expertise in projects

Profile, Knowledge, and Experience Required:

Education & Knowledge
•    University degree or master’s degree. Knowledge of financial markets is essential
Profile
•    Conceptual knowledge of the following areas: Trade Lifecycle, Exchanges, Compliance,  Cash & Derivatives products and Trading Procedures
•    Has the ability to work in a virtual team across locations to achieve a common goal and to rotate across products/markets
•    Capable of understanding and interpreting numbers and pricing models
•    Strong verbal communication skills both internally and externally
•    Excellent analytical skills and attention to detail
•    Proactive attitude to investigating incidents in a team environment
•    Integrity and confidentiality are key requirements for this role 
•    Good organizational skills and able to work under pressure and to tight deadlines
•    Excellent command of spoken and written English 

Euronext Values:

Unity 
•    We respect and value the people we work with 
•    We are unified through a common purpose 
•    We embrace diversity and strive for inclusion 

Integrity 
•    We value transparency, communicate honestly and share information openly 
•    We act with integrity in everything we do 
•    We don’t hide our mistakes, and we learn from them 

Agility 
•    We act with a sense of urgency and decisiveness 
•    We are adaptable, responsive and embrace change 
•    We take smart risks 

Energy 
•    We are positively driven to make a difference and challenge the status quo 
•    We focus on and encourage personal leadership 
•    We motivate each other with our ambition 

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.  

Key Responsibilities:

• Software Development: Design, develop, test, and maintain high-quality software solutions that align with project goals and requirements.
• Programming Languages: Proficiency in multiple programming languages such as Java, C, C++, or others as needed for the specific projects. Experience with multi-threading concepts and programming.
• Operating Systems: Linux RHEL 7+, MS Windows.
• Full Stack Development: Experience with full-stack development, covering both frontend and backend technologies to ensure end-to-end development capability.
• Database Management: Expertise in Oracle PL/SQL and Relational Databases concepts in general.
• DevOps Practices: Familiarity with DevOps principles, continuous integration, and continuous deployment (CI/CD) pipelines for streamlined and efficient development workflows.
• Version Control: Proficient with version control systems like Git, ensuring collaborative development and codebase integrity.
• Troubleshooting and Debugging: Strong problem-solving skills and the ability to troubleshoot and debug complex issues in a timely manner.
• Communication Skills: Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders.

Qualifications:

• Degree in Computer Science, Software Engineering, or a related field.
• Strong analytical and problem-solving skills.
• Self-motivated and able to work independently or as part of a team.

Within the Integration team, the objective is to ensure the validation of the functionalities from an end-to-end perspective.

The QA E2E Analyst is accountable, on 1 or n projects, for the end-to-end test plan coverage, from the design to its execution and automation.

The QA E2E Analyst must ensure the definition, the implementation of the automation strategy.

He will also have the responsibility of the regression for 1 or n applications, it includes the maintenance and the enrichment of the regression, and the improvement in term of automation.

• Definition, implement and monitor the integration test plan for a project.
• Monitor and manage risks associated to the integration test plan and contribute to the risk’s identification (Projects, product)
• Define, implement the automated integration test strategy depending on the products (from the creation of a new framework to the improvement of the maintainability)
• Monitor the regression execution and construction.
• Provide clear, accurate, regular reporting through KPI’s related to the test plan implementation, as well as the automation strategy.
• Contribute to the definition, implementation and monitoring of the company quality standards, including synchronization with others quality assurance units.

Key Responsabilities

The candidate will support the team in the following activities:

• updating, verification and monitoring of internal consistency of the provisions of the Rules of Borsa Italiana, MTS, Cassa di Compensazione e Garanzia and Monte Titoli

• assessment of compliance of the aforementioned Rules with internal and external provisions

• monitoring of new domestic and international regulatory initiatives, and subsequent thematic analysis

• comparative analysis of national regulations in force and implications on the national regulatory framework

Candidate Profile

The ideal candidate has:

• Master's Degree in Law

• Good knowledge of English (both written and spoken)

• Sound knowledge of Microsoft Office suite

• Teamworking, precision and attention to details

ELITE, launched in 2012 by Borsa Italiana and now part of Euronext Group, is the European network of private SMEs which accelerates the process to access private and public capital markets ELITE provides an internship opportunity within the Marketing&Product Management Teams. 

Workplace: Milan, Piazza degli Affari 6

Key Responsibilities

The candidate will support the teams in the following activities: 

• Support for the production and update of marketing collaterals online/offline
• Support to the database management and CRM
• Support to the content curation of the elite website and platform
• Events calendar update
• Events management support (i.e. logistics; suppliers; contracts; speakers; guests; follow ups)
• Social media activities support

Candidate Profile

The ideal candidate will possess the following:

• Degree in Communications, Marketing or Events Management
• Proficiency with Microsoft Office suite, Dynamics 365 would be a plus
• Ability to multi-task while meeting multiple deadlines
• Excellent organizational skills
• Team working attitude 
• Strong interest in the financial services industry
• Effective Italian and English verbal&written communication skills
• Previous experience in a similar role will be considered as a plus

People are the heart of what we do and we are ready to support their potential and professional growth. Transparency and efficiency are two of the core values of our way of acting and guide us successfully towards achieving our goals.

In order to make all this possible and to meet the needs of our stakeholders, we foster a collaborative work environment and an agile culture, in a unique and international context.

We believe that diversity is an added value and we are actively committed to building an inclusive business climate.

Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets and now part of the Euronext Group, provides an internship opportunity in Listing and Market Development, ETFs, ETPs and open end Funds Market Team.

The team is in charge of managing the ETFplus market, the Borsa Italiana market fully dedicated to ETFs, ETCs/ETNs and ATFund, the market dedicated to Open-end funds. In details the team is responsible listing new products according issuers applications as well as proactively put in place actions and new projects to further develop it

Key Responsibilities

The resource will support the team on the following activities:

• Production of presentations and explanatory documents for ETFplus market;
• Production of statistics and maintenance of the existing ones for the ETFplus market;
• Support ETF Issuers in carrying on the listing activity;
• Supporting the team on marketing activities;
• Management of Borsa Italiana ETFplus web site;
• Develop and maintain ETFplus markets reports;
• Customer care activity 

Candidate Profile/ Key Skills

The ideal candidate has:

• Degree in Economics/Finance, Maths or Management Engineering;
• Fluency in both spoken and written English;
• Good knowledge of Microsoft Office (Word, Excel, Power Point);
• Knowledge of financial makers functioning and fund/ETF industry;
• Ability to work collaboratively within the team;
• Precision and attention to details

People are the heart of what we do and we are ready to support their potential and professional growth. Transparency and efficiency are two of the core values of our way of acting and guide us successfully towards achieving our goals.

In order to make all this possible and to meet the needs of our stakeholders, we foster a collaborative work environment and an agile culture, in a unique and international context.

We believe that diversity is an added value and we are actively committed to building an inclusive business climate.