Services & Support

Live Market Status

Live status information on Euronext’s Cash & Derivatives Markets

To guarantee member firms a fair, secure, reliable cash trading environment, dedicated Euronext market professionals are always on hand to provide advice and ongoing support.

Relationship Management

Client Coverage Centre (CCC)
Members' first point of contact for all business requests on the Euronext Cash Markets, Euronext Derivatives Markets,
Euronext Synapse and Euronext Block (MTF).

Email ccc@euronext.com  or call:

CCC Belgium +32 2 62 00 586
CCC France +33 1 85 148 586
CCC Netherlands +31 2 07 219 586
CCC Portugal +351 2 10 608 586
CCC UK +44 20 76 608 586

Client Coverage Centre hours are 09:00 – 18:00 CET / 08:00 – 17:00 UK time. 

Accesses Management (CAS)
Customer Access Services

Available 09:00-18:00 CET
CAS@euronext.com
+33 1 8514 8589 

Euronext Market Services (EMS)

Available 06:30-22:30 CET
First point of contact for any market queries, operational, technical or trading-related information
Telephone:
France: +33 1 8514 8585 
The Netherlands: +31 20 721 9585 
UK: +44 20 7660 8585
Belgium: +32 2 620 0585
Portugal: +351 2 1060 8585 
Email:
Equities & Bonds desk
EMSEquities@euronext.com
Exchange Traded  Products desk
EMSETP@euronext.com
Derivatives desk
EMSDerivatives@euronext.com

EMS Customer Technical Support Group (CTSG)
Available 09:00-18:00 CET
Manages the Euronext Cash and Derivatives test platforms
ctsg@euronext.com
+33 1 85 148 588 

Onboarding

Onboarding and Client administration team
Email: EuronextMembership@euronext.com
Tel: +31 20 721 42 64 

Complaints Process

Euronext reminds its members that they should follow specific procedures when raising claims regarding the operation of the Euronext Securities Markets (as defined in the Euronext Rules).

These procedures provide guidance on how and when to file a claim, depending on the circumstances. Non-compliance with the procedures may prevent Euronext from duly instructing a claim, thus potentially delaying the investigation of the claim and a decision being reached. In an extreme case, it could lead to the claim being time-barred.

Claims should always be submitted in writing and should be filed as close as possible to the event giving rise to the claim, ideally within 6 weeks of the event.

All complaints duly received will be investigated by Euronext, which reserves the right to require the complainant to provide further information upon request. A failure to do so may lead to the complaint being rejected.

The complainant will be advised of the outcome of the investigation, and the consequent decision, as soon as practicable.

Complaints relating to the Euronext Securities Markets should be sent in writing to:

Head of Operations Euronext Markets
Euronext
14, place des Reflets
92054 Paris La Défense Cedex
France

Email: EMSClaims@euronext.com

Market Status View all