Our open positions at Euronext

Here you will find all the vacancies in each Euronext locations so that you are always up to date with the latest career opportunities.

If you believe you have the right skills and experience for a new advertised position, please apply.

All applications received from our employees will be carefully reviewed by Human Resources to assess whether we have the right match of in-house skills before starting an external market search to fill a vacant position.

If you have any questions, please speak to your local HR Business Partner.

08/06/2026

  • Netherlands
  • Intern and Apprentice
  • Employee

About the AEX Experience

In 2013, Euronext Amsterdam, in collaboration with Stichting Capital Amsterdam, launched the AEX Experience - an educational initiative aimed at enhancing the financial literacy of students.

The AEX Experience is a 1-hour tour designed for scholars and students aged 15-21 years. It offers:

  • An opportunity to discover the world of investing.
  • An interactive and educational experience where they learn about the history of the stock exchange.
  • A chance to enhance their financial knowledge by participating in the investing course and applying what they have learned in the Investors Game.
  • A challenge to see if they can become the best investor and make the most profit.

About the Position

We are seeking an enthusiastic trainee to support the day-to-day operation of the AEX Experience. This role involves executing the tours, coordinating the visits of groups, and providing practical support for the educational tours at Beursplein 5. The intern will work independently under the supervision of the Communications department and will work in close collaboration with the Events, Communications and Facilities department of Euronext Amsterdam.

Key responsibilities

  • Coordinate and manage the day-to-day operations of the AEX Experience.
  • Assist in the execution of educational tours, ensuring a seamless and engaging experience for visitors.
  • Provide logistical and administrative support to enhance the visitor experience.
  • Collaborate with educational institutions to schedule and organise tours.
  • Contribute to the continuous improvement of the AEX Experience by gathering feedback and suggesting enhancements.
  • Contribute to the development of content for the website and other relevant platforms to ensure maximum visibility for the experience.
  • Maintain and update the CRM database, fostering strong relationships with schools and universities.
  • Work closely with the Events, Communications and Facilities team to ensure a smooth operation.

Your profile

  • Currently pursuing or recently completed a MBO/HBO-degree in tourism, leisure, events, facilities, hospitality, communications, or a related field.
  • Strong organisational skills with the ability to manage multiple tasks, with a customer-oriented mindset.
  • Proactive and enthusiastic, with a pragmatic approach and attention to detail.
  • Ambitious and eager to learn.
  • Ability to work independently while being a team player.
  • Fluency in Dutch and English is required; proficiency in additional European languages is an advantage
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Knowledge of financial markets and products is advantageous

Join us as a Sales & Relationship Manager Europe!

The Sales & Relationship Manager will play a crucial role within the Sales & Relationship Manager division, focusing on ELITE business and commercial development across the different european geographies where ELITE is developing its presence (CEE Region, Netherlands, Spain, Greece).

You will report directly to the Head of Sales in driving the commercial expansion of standard offerings by enhancing and developing relationships with existing clients as well as acquiring new clients and partners.

Workplace: Greece (Athens)

Secondary possible workplace: Paris, Amsterdam, Milan

Key responsibilities

  • Strategic commercial development: develop and execute an effective commercial plan to generate new business and deepen strategic relationships within Euronext core geographies

  • Revenue management: develop and maintain revenues with existing and new clients by leveraging on the value proposition of product /service

  • Relationship management: make tactical and strategic contacts at the management level through client networks and other channels

  • Client success: ensure that the service/product is successfully delivered to the client and communicate with the client to fix potential issues. Identify cross-selling possibilities

  • Cultivate and strengthen relationships with local industry partners, banks, advisors and investors to build a robust support network for ELITE International companies

  • Product development support: support and coordinate with the Product team in development of new products and maintenance of existing products in line with client requirements

  • Product & market development: build specific, sector-oriented knowledge for the various products. Identify market developments and translate them into sales activities (outbound)

  • Partner with Euronext Business / support functions Partner to cultivate cross-functional relationships delivering high priority strategic initiatives

Your profile & skills

  • Education: Bachelor's or master's degree in business administration, Finance  or other fields relevant to the position

  • Experience: Proven experience (at least 4-5 years) in a business development or sales/relationship management roles. Corporate Finance or Financial Advisory or Capital Markets background are a plus

  • Skills:

    • Excellent client facing skills and the ability to interact with all levels of the client’s organization.

    • Strong commercial acumen and strategic awareness.

    • Pan-European business experience developing relationships and products in multiple geographic locations

    • Available to work at Euronext Milan office and travel frequently in multiple geographic locations

    • Excellent written and oral presentation skills (in English, other languages as a plus), an ability to combine attention to detail with the wider strategic view.

    • Rigorous project management skills: ability to leverage internal and external relationships, autonomy and determination to drive forward projects, provide clear business input into functional requirements.

    • Strong organizational skills for a timely update in the internal reporting systems – CRM, Business Reports, etc.

    • Collaborative, open, pragmatic, customer oriented and numbers-driven approach to work.

    • Knowledge of Euronext’s market model, rule book, service offer, the buy-side and sell-side landscape valued

    • Opportunity management and negotiation

    • Proficiency in MS Excel and PowerPoint

  • Attributes:

    • Team oriented and customer-oriented approach

    • Ability to work autonomously and drive projects forward

    • Pragmatic and numbers-driven mindset

    • Ability to leverage internal and external relationships

    • Pan-European banking/finance experience is a plus

Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations. Working with us means:

  • Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.

  • Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.

  • Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.

  • Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we do not just support markets – we help shape their future.

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.
Find out more about us at Euronext.com

#ATHEX

30/05/2026

  • Portugal
  • Software Development
  • Employee

Join Euronext as an IT Tech Lead

Are you ready to shape the future of capital markets?

We are looking for a Tech Lead (.NET) to join the Euronext Corporate Solutions Governance Services team. The position will be based in Porto and start and you will report to the Software Development Manager.

Euronext Corporate Solutions is a fast-growing division supporting over 4,500 clients, including listed and private companies, advisors and public organisations. Our team of 170 professionals across Europe delivers digital solutions for governance, investor relations, communication and compliance. We help organisations run more efficiently, meet regulatory requirements and engage with their stakeholders.

You will primarily be responsible for:

  • Serving as the technical lead on complex .NET projects, owning delivery, quality and scalability
  • Leading the technical execution of a squad or cross-functional team, mentoring junior engineers and supporting developers with technical issues, architectural choices and coding challenges
  • Providing hands-on technical guidance, helping developers resolve blockers and develop their skills
  • Architecting robust, scalable and cost-efficient end-to-end solutions in cloud computing, tailored to client needs
  • Collaborating closely with the Product Owner to ensure alignment with business requirements and delivery timelines
  • Prioritising and facilitating the early resolution of client issues, ensuring adherence to agreed service level agreements (SLAs)
  • Conducting code reviews, contributing to critical feature designs and ensuring the overall quality of team deliverables
  • Identifying and documenting technical debt and areas for improvement, ensuring these are considered in planning
  • Implementing robust documentation for knowledge base, onboarding, knowledge transfer and communication in software development activities

Your profile:

  • Bachelor’s degree in computer science, engineering or a related field
  • At least seven years’ hands-on experience in software development, with a minimum of five years in .NET
  • Proven experience as a technical leader or informal mentor within a team; direct management experience is a plus
  • Strong knowledge of AWS or Azure, microservices architecture and design patterns
  • Experience with containerisation and orchestration tools such as Docker and Kubernetes
  • Experience with frontend technologies such as React.js or Angular is a strong plus
  • Experience in iOS or Android development is an advantage
  • Solid understanding of security best practices for APIs and data privacy
  • Strong interpersonal and communication skills, able to engage with technical and non-technical stakeholders
  • Proficiency in Agile or Scrum methodologies and commitment to driving Agile practices within the team
  • Comfortable with DevOps practices, including configuration management, CI/CD pipelines, Gitflow, infrastructure as code and deployment patterns
  • Demonstrated success in building, developing and leading high-performance software engineering teams
  • Excellent problem-solving skills and a proactive approach to challenges
  • Passion for staying updated with industry trends, emerging technologies and best practices, and integrating relevant learnings into the team’s workflow

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations


Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.
Find out more about us at: Euronext.com

26/05/2026

  • France
  • Risk management
  • Employee

Role Profile

Within the Risk & Compliance department, a team of more than 40 talented professionals in Risk, Business Continuity Management, Internal Control and Compliance, spread across our various geographies, is ensuring to preserve the value assets and reputation of the company. Identifying and assessing risks, implementing mitigation actions, informing and raising staff and business awareness, monitoring and ensuring compliance with the appropriate regulations are the core activities embedded in our team.

In this department, Group Resilience, Operational and Technology Risk Team is covering the second line of defense function on ICT (Information and Communication Technology) Risk, including Data, IT, Cybersecurity, Business Continuity and Third‑Party risk for the Group. The team also ensures the continuous strengthening of ICT Risk Management and Digital Operational Resilience maturity across the Group. Stakeholders are located in all Euronext entities (Paris, Porto, Milan, Oslo, New York, Dublin, Copenhagen…).

We are seeking a proactive and structured IT and Cybersecurity Risk Manager to enhance our capacity to identify, assess and monitor the main ICT and operational risk drivers arising from both internal and external environments, including geopolitical tensions, market dependencies, technological disruption, AI evolution and emerging cyber threats. An important focus will be on forward‑looking risk assessments and the integration of emerging threats into the ICT risk framework.

You will play a key role in developing, coordinating and overseeing ICT Risk across the Group, working closely with a broad community of key experts, including Risk Managers, Business Continuity Managers, IT and Cybersecurity specialists, and Data and Innovation teams.

You will actively contribute to the definition, consolidation and reporting of the Group ICT Risk Profile, supporting senior management oversight and informed decision-making related to digital and operational resilience, taking into consideration internal maturity and also external context (cyber threat intelligence outputs, analysis of geopolitical, physical and climate-related risks)

You will support the deployment of the Digital Operational Resilience Strategy and actively contribute to support the team in AI risk assessment.

You will work closely with the teams to ensure that the risk culture is well spread in the organisation and that the proper mitigation actions are developed and maintain to limit the risk while considering business priorities.

You will also optimize ICT risk tools, methodologies and processes to ensure consistency and effectiveness across the Group.

Key Accountabilities

We are looking for a motivated person to join the Group Risk team. You will support the team in strengthening the Group’s ICT risk management framework and Digital Operational Resilience Strategy across all Euronext entities.

You will contribute to the development of local ICT and operational risk profiles within Euronext entities and support transversal, Group‑level risk analyses.

Mains activities are:

Threat intelligence; Emerging Risk

  • Support the preparation of regular monitoring and analysis of the external risk environment, including emerging ICT and operational risks.
  • Contribute to the identification of risk scenarios and potential impacts related to cyber threats, AI evolution, geopolitical developments, and other emerging risk drivers.
  • Coordinate inputs with the Cyber Threat Intelligence (CTI) team and consolidate insights obtained from internal and external working groups.

Contribute to Group and Local Risk profiles

  • Collaborate with internal stakeholders to identify, assess, and monitor ICT risks (including cybersecurity, data, IT, third‑party providers, and Business Continuity), ensuring alignment with company policies and regulatory frameworks (e.g., DORA, ISO 27001).
  • Assist in conducting ICT asset risk assessments, including the evaluation of criticality, exposure, and dependency risks.
  • Support the creation and maintenance of ICT risk registers and dashboards, ensuring accurate documentation and reporting.
  • Contribute to the development and enhancement of ICT risk mitigation strategies and action plans.
  • Participate in change management and project management Risk oversight
  • Participate to development of Operational Risk Indicators

Risk Process optimization, template and Reporting

  • Support the review and enhancement of ICT risk management processes, methodologies, templates and tools, including internal procedures.
  • Contribute to the preparation of internal reports, dashboards and presentations for management and governance forums.
  • Assist with the tracking of action plans and improvement initiatives and support the sharing of best practices across the risk management community.
  • Contribute to the development of ICT Risk awareness programs and training initiatives

AI Risk framework

  • Review and challenge AI Risk Assessments performed by the Business Teams in line with LOD2 responsibilities
  • Actively contribute to the AI risk management framework update 
  • Participate in AI Decision Committee, contributing to discussions on ongoing AI use cases and broader AI governance topics

Required Skills & Experience

Education and Experience

  • Minimum 3 years of higher education in IT, cybersecurity, or risk management, or equivalent experience.
  • Entry-level knowledge of IT systems, cybersecurity concepts, and risk management frameworks.
  • Familiarity with standards and best practices such as ISO 27001, NIST, CIS
  • Understanding of financial regulation (e.g., MIFID, DORA, NIS 2) is a plus.

Skills and Competencies

  • Fluent in English (daily use); French is a nice-to-have.
  • Strong analytical and problem-solving skills.
  • Autonomy, proactivity, and ability to summarize complex information.
  • Excellent communication skills, both written and verbal.
  • Interest in digital risk 
22/05/2026

  • France
  • Clearing operations
  • Employee

Join us as a Project Manager for Clearing Operations !

We’re seeking a results-driven Project Manager to join our Clearing Operations team in Paris.

You will be primarily responsible for: 

  • Lead and coordinate strategic projects, ensuring alignment with organisational goals and timely delivery

  • Manage transversal activities across different teams, promoting effective collaboration between Operations, Client Services and IT

  • Analyse and improve processes that impact several business areas, identifying opportunities for efficiency and risk reduction

  • Prepare and present progress reports, KPIs and updates to stakeholders, highlighting key outcomes and risks

  • Support decision-making by monitoring project performance and providing relevant analysis

Your profile:

  • Experience in leading strategic projects and transversal activities within the financial markets industry

  • Strong project management skills and ability to work across different business functions

  • Analytical approach to problem-solving and process improvement

  • Effective communication skills, able to present complex information clearly

  • Ability to manage priorities and deliver results in a dynamic environment

  • Rigor

  • Fluency in English

Apply by submitting a CV in English. 

 

Join Euronext – Shape capital markets for future generations 

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.  

Find out more about us at: Euronext  

Haven't found what you were looking for among our open positions?

At Euronext Securities Copenhagen, we greatly appreciate applications. If you have not found a position that matches your interests and skills, do not hesitate to send us your open application.

We look forward to receiving your application.

______________________________________________

Har du ikke fundet det, du søgte blandt vores åbne stillinger?

Hos Euronext Securities Copenhagen sætter vi stor pris på uopfordrede ansøgninger. Har du derfor ikke fundet en stilling, som matcher dine interesser og kompetencer, så tøv ikke med at sende os din uopfordrede ansøgning.

Vi ser frem til at modtage din ansøgning. 

30/03/2026

  • Italy
  • Contingent Worker
  • Contingent Worker

Join us as a Clearing Operations Derivatives Analyst in our International Graduate Programme (V.I.E)!

We are looking for a Clearing Operations Derivatives Analyst (VIE) to join our team in Rome, starting on 1 February 2026, for an initial period of 12 months. This position is part of our International Graduate Programme (VIE) within Euronext Clearing. You will report to the ECO Derivatives Manager.

This is an excellent opportunity to launch your career with the leading pan-European market infrastructure. You will work closely with colleagues across different units and stakeholders, gaining hands-on experience in daily derivatives operations and contributing to projects that expand our product offering and improve our clearing processes.

You will be primarily responsible for:

  • Delivering daily post-trade services for derivatives, ensuring accuracy, timeliness and quality. This includes trade capture, post-trade operations, position management, exercise/assignment and expiry management, trade and instrument reconciliations, premium and variation margin oversight, cash settlement and power derivatives cascading management.
  • Managing corporate actions across derivatives products, ensuring precise execution and clear communication with clients.
  • Overseeing physical delivery expiries on commodities products, monitoring matching, reconciliations, reporting and escalating breaches to safeguard business rules.
  • Acting as the primary liaison for clearing members and internal teams to ensure seamless communication and operational excellence.
  • Performing daily reconciliations between internal systems and external sources, investigating and resolving discrepancies promptly.
  • Providing expert client advisory as a second-level point of contact for clearing members, collaborating with internal teams to resolve queries efficiently.
  • Contributing to operational growth by supporting projects, testing and process enhancements to streamline workflows and support business expansion and new product initiatives.
  • Supporting default management activities as a derivatives expert.
  • Performing additional operational tasks as required to maintain service excellence.

Your profile:

  • Bachelor’s degree in finance, economics, statistics or a related field.
  • At least one successful internship or work experience in the financial industry, strategy consulting or a fast-growing business.
  • Strong interest in clearing operations, with a focus on derivatives and commodities products.
  • Analytical mindset and problem-solving attitude.
  • Excellent client relationship and communication skills.
  • Able to work accurately and effectively under pressure.
  • Fluent in English; Italian is an advantage.
  • Excellent knowledge of Excel; knowledge of SQL and Python is a plus.
  • Fast learner with a proactive and entrepreneurial approach.
  • Ability to multitask and manage priorities.

Working with us means:

  • Joining an agile, innovative and dynamic company where you can make an impact.
  • Benefiting from a professional experience designed for young graduates, with opportunities for international mobility and development.
  • Collaborating with a vibrant, international and diverse team of over 2,200 talents across Europe.

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations.

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

26/03/2026

  • France
  • Legal counsel
  • Employee

As a Senior Legal Counsel, you will be responsible for handling all matters related to securities law arising from the development of Euronext Securities and the implementation of the Euronext strategic plan. Your expertise will be required to anticipate and resolve legal challenges specific to this sector, particularly in terms of cross-border regulation, and compliance with European standards.

This position presents a unique opportunity for a senior legal expert to engage in a high-value international activity by contributing to the structuring and development of Euronext Securities. You will have the chance to collaborate with prominent sector stakeholders and gain valuable experience in a dynamic and evolving environment.

The Senior Legal Counsel will notably be engaged in the following activities:

  • Provide expert legal advice on matters affecting Euronext post-trade business units and their clients;
  • Provide legal expertise in the domain of securities law;
  • Manage responses to information and concerns and/or issues raised by clearing members, participants, issuers, custodians and other stakeholders;
  • Provide general legal assistance to the business operations of Euronext Securities (the 4 CSDs) regarding, specifically, the application of the CSDR;
  • Contribute to the tracking and monitoring of all relevant legislation and regulation, and contribute to ensuring compliance with governing law, among other CSDR:
  • Align legal advice with Euronext legal and regulation team members.

Experience:

  • +7 years of work experience preferable from a law firm within banking and finance or other experience from a bank,
  • Specialist knowledge securities law is required
  • Speaking and writing in both French and English. Good English skills are required.
  • Able to advise with insight and understanding of the business’ and the client's needs
  • Able to communicate clearly, concisely, and concretely
  • Professionally strong with the ability to create trust and credibility among colleagues in the business
  • Able to combine legal competencies with business understanding and is able to translate legal challenges into simple, operational and business supporting solutions
26/03/2026

  • Italy
  • IT Ops Engineering
  • Employee

About the role:
We are seeking a production support Site Reliability Engineer (SRE) with strong automation skills to join our dynamic team. The ideal candidate will be responsible for ensuring the reliability, availability and performance of our production systems, while driving automation and operational excellence.

Key responsibilities:

  • Provide day-to-day operational support for production environments, ensuring high availability and reliability of critical services.
  • Develop, maintain and enhance automation scripts and tools using Bash, Python and Ansible to streamline operational tasks and incident response.
  • Monitor system performance, proactively identify issues and implement solutions to prevent service disruptions.
  • Collaborate with development, QA and infrastructure teams to implement best practices for deployment, monitoring and incident management.
  • Participate in on-call rotation and respond to production incidents, performing root cause analysis and driving resolution.
  • Maintain and improve configuration management, CI/CD pipelines and infrastructure as code practices.
  • Document operational processes, troubleshooting steps and automation workflows.

Required skills and experience:

  • Proven experience in a production support or SRE role within a complex, high-availability environment.
  • Strong automation skills with proficiency in Bash, Python and Ansible.
  • Experience with monitoring and alerting tools (e.g. Prometheus, Grafana, Elastic stack, Datadog).
  • Solid understanding of Linux/Unix systems administration and troubleshooting.
  • Familiarity with cloud platforms (e.g. AWS) and containerisation technologies (e.g. Docker, Kubernetes).
  • Experience with configuration management and infrastructure as code tools (e.g. Terraform, CloudFormation).
  • Knowledge of networking fundamentals, security best practices and incident management processes.
  • Excellent problem-solving skills, attention to detail and ability to work under pressure.
  • Strong communication and collaboration skills.

Desirable skills:

  • Experience with version control systems (e.g. Git).
  • Familiarity with Agile methodologies and DevOps culture.
  • Exposure to database administration and troubleshooting (e.g. MySQL, PostgreSQL, Oracle).
  • Scripting or automation experience with other languages (e.g. Go, Ruby).

26/03/2026

  • India
  • Business analysis
  • Employee

Deliverables and Tasks:

1. Take handover from the Sales team to initiate product implementation – run the project from inception to delivery, maintain project plan, action log, risk log, etc.

2. Act as the primary point of contact for the business heads of our clients (Asset Management firms and CSA Brokers) during the implementation phase and run weekly project calls.

3. Understand the buy-side and sell-side business and assess their needs. Map their business requirements to the software product.

4. Customize the software as per client needs, perform gap analysis and suggest solutions.

5. Perform demos and trainings to hand over the product instance to clients.

6. Work with the Product Management Team to build a roadmap for enhancements and new functionalities which contributes towards the stability and vision of the product based on the feedback from the end-users and studying the industry trend.

7. Collaborate with Product Management, Development, Support and Testing teams to deliver the product as per client expectations – ensure a delightful user experience with the product.

8. Create user guides for clients to explain product usage and functionalities.

9. Troubleshoot, investigate and resolve Data/Application errors reported by clients.

10. Utilise the product support and change management processes effectively.

11. Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system.