Join Euronext as an IT Tech Lead

Are you ready to shape the future of capital markets?

We are looking for a Tech Lead (.NET) to join the Euronext Corporate Solutions Governance Services team. The position will be based in Porto and start and you will report to the Software Development Manager.

Euronext Corporate Solutions is a fast-growing division supporting over 4,500 clients, including listed and private companies, advisors and public organisations. Our team of 170 professionals across Europe delivers digital solutions for governance, investor relations, communication and compliance. We help organisations run more efficiently, meet regulatory requirements and engage with their stakeholders.

You will primarily be responsible for:

• Serving as the technical lead on complex .NET projects, owning delivery, quality and scalability
• Leading the technical execution of a squad or cross-functional team, mentoring junior engineers and supporting developers with technical issues, architectural choices and coding challenges
• Providing hands-on technical guidance, helping developers resolve blockers and develop their skills
• Architecting robust, scalable and cost-efficient end-to-end solutions in cloud computing, tailored to client needs
• Collaborating closely with the Product Owner to ensure alignment with business requirements and delivery timelines
• Prioritising and facilitating the early resolution of client issues, ensuring adherence to agreed service level agreements (SLAs)
• Conducting code reviews, contributing to critical feature designs and ensuring the overall quality of team deliverables
• Identifying and documenting technical debt and areas for improvement, ensuring these are considered in planning
• Implementing robust documentation for knowledge base, onboarding, knowledge transfer and communication in software development activities

Your profile:

• Bachelor’s degree in computer science, engineering or a related field
• At least seven years’ hands-on experience in software development, with a minimum of five years in .NET
• Proven experience as a technical leader or informal mentor within a team; direct management experience is a plus
• Strong knowledge of AWS or Azure, microservices architecture and design patterns
• Experience with containerisation and orchestration tools such as Docker and Kubernetes
• Experience with frontend technologies such as React.js or Angular is a strong plus
• Experience in iOS or Android development is an advantage
• Solid understanding of security best practices for APIs and data privacy
• Strong interpersonal and communication skills, able to engage with technical and non-technical stakeholders
• Proficiency in Agile or Scrum methodologies and commitment to driving Agile practices within the team
• Comfortable with DevOps practices, including configuration management, CI/CD pipelines, Gitflow, infrastructure as code and deployment patterns
• Demonstrated success in building, developing and leading high-performance software engineering teams
• Excellent problem-solving skills and a proactive approach to challenges
• Passion for staying updated with industry trends, emerging technologies and best practices, and integrating relevant learnings into the team’s workflow

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.
Find out more about us at: Euronext.com

Join us as a DevOps Engineer!

Are you ready to shape the future of capital markets? We’re seeking a dynamic DevOps Engineer to join the team in Porto.

Euronext Corporate Solutions is a fully integrated division of Euronext, including all the resources to pursue its business activities: Revenue, Growth Marketing, Product, Technology & Operations, Client Services and Transformation. It also relies on Euronext support functions to accompany its growth.

You will be primarily responsible to:

• Creation and implementation of systems that optimize software development and production infrastructure management. 
• Design and implementation of secure automation solutions for development, testing, and production environments. 
• Management of CI/CD tools to accelerate software development and deployment. 
• Developing and maintaining documentation for DevOps processes and systems. 
• Troubleshooting and resolving infrastructure issues in development, test, and production environments. 
• Collaborating closely with development and operations teams to ensure smooth workflows. 
• Provide innovative solutions to enable industrialization, improved productivity, efficiency and time-to-market. 
• Monitor and track the performance and capacity of environments. 
• Participate in team discussions to design the best architecture for our applications 
• Coordinate process improvement, re-engineering and solutions designs to respond to the development identified during reviews. 
• Ensure code and design system architectures are developed to define user compatibility. 
• Debug and optimize code, automate tasks and repeated manual work. 
• Review and update existing documentation. 

Your profile:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 3 years of experience as Cloud & DevOps engineer, preferably with AWS and Gitlab 
• Significant experience with version control, configuration management, and software deployment (e.g., Git, GitLab, GitHub, Jenkins, Terraform). 
• Proficiency in infrastructure as code (IaC) and CI/CD pipelines. 
• Comfortable managing complex cloud environments. 
• Strong understanding of microservices architectures and application containerization strategies and implementation. 
• Excellent problem-solving and communication skills. 
• Able to create strong engagement with Development teams and foster team spirit. 
• Security knowledge of Windows and Linux operating systems and supporting infrastructure elements. 
• Strong Experience on database management and scalability (MySQL, Postgres, MSServer, Mongo,…). 
• Experience designing and maintaining SaaS application (systems, networks, End User Computing…). 
• Experience in managing and delivering software or infrastructure development projects. 
• Experience in process improvement, re-engineering and root-cause analysis/resolution. 
• Flexibility and ability to work in dynamic environments with changing priorities. 
• Proficiency in English .

Working with us means: 

• A vibrant international and diverse team: you'll collaborate with 140 local colleagues and a network of 2,200+ talents across Europe, USA and Asia.  
• A collaborative environment that fosters professional growth with flexible career paths, learning and development opportunities 
• An agile, innovative and dynamic company where you can make an impact 

Apply by submitting a CV in English. 

Join Euronext Corporate Solutions – Helping companies navigate the complexities of the capital markets 

Euronext Corporate Solutions, part of the Euronext Group, offers software and tailor-made advisory services spanning investor relations, communication, governance and compliance.  

Find out more:  Euronext Corporate Solutions

Join Euronext as a Business Operations Officer

Are you ready to shape the future of capital markets?

We are looking for a Business Operations Officer to join the Euronext Lisbon team. The position will be based in Lisbon and you will report to the CEO of Euronext Lisbon.

As part of our Institutional functions team, you will contribute to the smooth operation of Euronext’s markets by supporting trading, compliance and corporate actions for listed companies. Working closely with regulators and market participants, we maintain transparency and effective governance. Join us to make a real impact at the heart of capital markets.

You will primarily be responsible for:

• Providing executive, administrative and development support to the CEO and Board, including day-to-day office management
• Serving as the primary point of contact for internal and external stakeholders on all matters relating to the CEO and Board
• Managing an active calendar of meetings and appointments, arranging complex travel plans and preparing confidential correspondence
• Supporting the CEO and Board with research, background materials and presentations for internal and external meetings
• Collaborating on local promotional events and strategic initiatives, including preparation of briefing materials and reports
• Handling procurement topics, completing expense reports and supporting general office operations
• Acting as a bridge for smooth communication between the CEO’s office and internal departments, ensuring effective follow-up on commitments
• Prioritising conflicting needs and following through on issues to successful completion, often under deadline pressure

Your profile:

• Bachelor’s degree in Business Administration, Economics or similar
• Minimum three years of professional experience, ideally in the finance sector
• Strong organisational skills with the ability to manage multiple priorities and excellent attention to detail
• Excellent interpersonal and communication skills, both written and verbal, in Portuguese and English (French is a plus)
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat and social media platforms
• Ability to work independently with discretion, handle confidential information and adapt to competing demands
• Problem-solving attitude, forward-looking thinker and proactive in proposing solutions
• Experience in internal and external communications is an advantage

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations
Euronext is the leading European capital market, operating seven national stock exchanges and covering the full capital markets value chain. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices.

Working with us means:

• Being part of a European, international and diverse team - collaborate across borders with talented colleagues connected by a shared ambition and purpose.
• Learning as you grow - develop your skills through continuous learning, real responsibilities and flexible career paths.
• Having an impact – contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.
• Driving sustainability – play an active role in building transparent, responsible and sustainable capital markets for the long term.

Role Profile

Within the Risk & Compliance department, a team of more than 40 talented professionals in Risk, Business Continuity Management, Internal Control and Compliance, spread across our various geographies, is ensuring to preserve the value assets and reputation of the company. Identifying and assessing risks, implementing mitigation actions, informing and raising staff and business awareness, monitoring and ensuring compliance with the appropriate regulations are the core activities embedded in our team.

In this department, Group Resilience, Operational and Technology Risk Team is covering the second line of defense function on ICT (Information and Communication Technology) Risk, including Data, IT, Cybersecurity, Business Continuity and Third‑Party risk for the Group. The team also ensures the continuous strengthening of ICT Risk Management and Digital Operational Resilience maturity across the Group. Stakeholders are located in all Euronext entities (Paris, Porto, Milan, Oslo, New York, Dublin, Copenhagen…).

We are seeking a proactive and structured IT and Cybersecurity Risk Manager to enhance our capacity to identify, assess and monitor the main ICT and operational risk drivers arising from both internal and external environments, including geopolitical tensions, market dependencies, technological disruption, AI evolution and emerging cyber threats. An important focus will be on forward‑looking risk assessments and the integration of emerging threats into the ICT risk framework.

You will play a key role in developing, coordinating and overseeing ICT Risk across the Group, working closely with a broad community of key experts, including Risk Managers, Business Continuity Managers, IT and Cybersecurity specialists, and Data and Innovation teams.

You will actively contribute to the definition, consolidation and reporting of the Group ICT Risk Profile, supporting senior management oversight and informed decision-making related to digital and operational resilience, taking into consideration internal maturity and also external context (cyber threat intelligence outputs, analysis of geopolitical, physical and climate-related risks)

You will support the deployment of the Digital Operational Resilience Strategy and actively contribute to support the team in AI risk assessment.

You will work closely with the teams to ensure that the risk culture is well spread in the organisation and that the proper mitigation actions are developed and maintain to limit the risk while considering business priorities.

You will also optimize ICT risk tools, methodologies and processes to ensure consistency and effectiveness across the Group.

Key Accountabilities

We are looking for a motivated person to join the Group Risk team. You will support the team in strengthening the Group’s ICT risk management framework and Digital Operational Resilience Strategy across all Euronext entities.

You will contribute to the development of local ICT and operational risk profiles within Euronext entities and support transversal, Group‑level risk analyses.

Mains activities are:

Threat intelligence; Emerging Risk

• Support the preparation of regular monitoring and analysis of the external risk environment, including emerging ICT and operational risks.
• Contribute to the identification of risk scenarios and potential impacts related to cyber threats, AI evolution, geopolitical developments, and other emerging risk drivers.
• Coordinate inputs with the Cyber Threat Intelligence (CTI) team and consolidate insights obtained from internal and external working groups.

Contribute to Group and Local Risk profiles

• Collaborate with internal stakeholders to identify, assess, and monitor ICT risks (including cybersecurity, data, IT, third‑party providers, and Business Continuity), ensuring alignment with company policies and regulatory frameworks (e.g., DORA, ISO 27001).
• Assist in conducting ICT asset risk assessments, including the evaluation of criticality, exposure, and dependency risks.
• Support the creation and maintenance of ICT risk registers and dashboards, ensuring accurate documentation and reporting.
• Contribute to the development and enhancement of ICT risk mitigation strategies and action plans.
• Participate in change management and project management Risk oversight
• Participate to development of Operational Risk Indicators

Risk Process optimization, template and Reporting

• Support the review and enhancement of ICT risk management processes, methodologies, templates and tools, including internal procedures.
• Contribute to the preparation of internal reports, dashboards and presentations for management and governance forums.
• Assist with the tracking of action plans and improvement initiatives and support the sharing of best practices across the risk management community.
• Contribute to the development of ICT Risk awareness programs and training initiatives

AI Risk framework

• Review and challenge AI Risk Assessments performed by the Business Teams in line with LOD2 responsibilities
• Actively contribute to the AI risk management framework update 
• Participate in AI Decision Committee, contributing to discussions on ongoing AI use cases and broader AI governance topics

Required Skills & Experience

Education and Experience

• Minimum 3 years of higher education in IT, cybersecurity, or risk management, or equivalent experience.
• Entry-level knowledge of IT systems, cybersecurity concepts, and risk management frameworks.
• Familiarity with standards and best practices such as ISO 27001, NIST, CIS
• Understanding of financial regulation (e.g., MIFID, DORA, NIS 2) is a plus.

Skills and Competencies

• Fluent in English (daily use); French is a nice-to-have.
• Strong analytical and problem-solving skills.
• Autonomy, proactivity, and ability to summarize complex information.
• Excellent communication skills, both written and verbal.
• Interest in digital risk 

Join us as a Project Manager for Clearing Operations !

We’re seeking a results-driven Project Manager to join our Clearing Operations team in Paris.

You will be primarily responsible for: 

• Lead and coordinate strategic projects, ensuring alignment with organisational goals and timely delivery

• Manage transversal activities across different teams, promoting effective collaboration between Operations, Client Services and IT

• Analyse and improve processes that impact several business areas, identifying opportunities for efficiency and risk reduction

• Prepare and present progress reports, KPIs and updates to stakeholders, highlighting key outcomes and risks

• Support decision-making by monitoring project performance and providing relevant analysis

Your profile:

• Experience in leading strategic projects and transversal activities within the financial markets industry

• Strong project management skills and ability to work across different business functions

• Analytical approach to problem-solving and process improvement

• Effective communication skills, able to present complex information clearly

• Ability to manage priorities and deliver results in a dynamic environment

• Rigor

• Fluency in English

Join us as an ETF Liquidity Manager, defining market quality at the heart of European ETF trading!

This is a senior, high-ownership role for a market structure professional who wants to shape how ETFs are traded across one of Europe's leading exchanges.

About the ETF market structure and strategy team

The team sits at the intersection of market microstructure, quantitative research and client strategy. Operating across Paris, Milan and London, we define the trading experience for one of Europe's fastest-growing asset classes. Our mandate includes:

• Setting the standard for ETF market quality and trading experience on Euronext

• Architecting market making programmes and fee structures to attract and retain top-tier liquidity providers

• Developing proprietary liquidity research and order book analytics

• Building and stewarding relationships with sophisticated trading participants in Europe, including global banks, market makers and proprietary trading firms

• Leading business development initiatives to expand Euronext's ETF offering and bring innovative trading solutions to market

The role

As ETF liquidity manager, you will own the liquidity agenda for the platform, from designing pricing schemes and supervising quantitative research, to leading client engagement with senior decision-makers at top-tier institutions. You will serve as Euronext's market structure authority, representing the company in front of demanding, high-profile counterparts. You will work closely with business development, quant and product teams.

You will be primarily responsible for: 

1. Market quality and liquidity strategy

• Analyse order book dynamics and trading member behaviour, translating data into strategic insights to improve ETF liquidity

• Lead competitive benchmarking and market quality assessments to sharpen Euronext's positioning and drive continuous improvement

• Act as the internal centre of expertise on ETF liquidity, guiding adjacent teams and informing product and commercial decisions

2. Pricing and programme architecture

• Design and evolve competitive fee structures and market making programmes aligned with Euronext's strategic positioning

• Oversee end-to-end implementation of pricing initiatives, ensuring seamless integration across billing and trading systems

• Build robust business cases to support pricing changes and deliver measurable value for clients and the platform

5. Client and stakeholder engagement

• Lead high-stakes interactions with liquidity providers and trading participants

• Craft and deliver compelling, data-driven narratives for senior management, clients and industry forums

• Partner with business development to convert market quality insights into differentiated client propositions

4. Innovation and feature deployment

• Lead the rollout and adoption of advanced trading functionalities, including enhancements and new liquidity mechanisms

• Define and deliver deployment strategies, coordinate stakeholders and drive adoption among key market participants

5. Quantitative leadership and collaboration

• Frame business needs as well-defined quantitative problems

• Supervise and develop the quant analyst, defining priorities and ensuring modelling outputs are robust, relevant and operationally actionable

• Integrate quantitative insights into pricing decisions, strategies and client materials

Your profile

• At least seven years’ experience in ETF trading, liquidity management or market structure, ideally gained at an exchange, asset manager, bank, market maker or proprietary trading firm

• Deep command of electronic trading, order book dynamics and ETF market microstructure

• Established credibility with sophisticated market participants; comfortable engaging at senior and C-suite level on both commercial and technical topics

• Sharp analytical mind, able to turn complex market dynamics into clear, actionable strategies; quantitative skills valued, but deep modelling expertise is not required

• Demonstrated ability to lead multi-stakeholder initiatives autonomously, owning outcomes end-to-end

• Excellent written and oral communication skills, able to tailor complex content to diverse audiences

• Fluent in English; French or Italian is a plus

Working with us means

You will join a collaborative, cross-border team at the heart of European ETF trading. You will have the opportunity to shape market quality standards, drive innovation and engage with leading trading participants across Europe.

Apply by submitting a CV in English

Description of the company

Join Euronext – Shape capital markets for future generations.
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Role Title: Senior Associate- Client Success

Location: Bangalore/Gurgaon

Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift

Years of Experience: 7-10 years

Role Purpose: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service.

Required Qualification: Engineering or equivalent IT degree

Mandatory Expertise

• Strong fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL, SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins, Octopus, SVN, GIT, TFS)

• Excellent communication and interpersonal skills, with the ability to explain complex concepts simply and manage client expectations

• Experience in analysing application log files and exposure to web services, APIs and SFTP processes

• Basic understanding and prior experience in capital markets, asset management operations or investment banking

• Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges.

Added Advantage

• Certification in SQL or Oracle

• Knowledge of any scripting language (Python, JavaScript, etc.)

• Exposure to AWS or Azure cloud technologies

Key Deliverables/Tasks

• Support business-as-usual activities, ensuring application uptime and smooth operations, with a client centric mindset focused on anticipating client needs and providing proactive solutions

• Troubleshoot, investigate and resolve data, application, API and SFTP issues reported by users, using thorough log analysis and complex database investigation

• Coordinate with Asset Manager users and Brokers to understand their requirements, working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction

• Own the process for data/configuration changes in the production environment, requiring strong SQL skills and analytical ability; utilise change/release management systems and suggest process improvements

• Ensure accuracy in documenting production issues and uploading them promptly to the knowledge base

• Work on technical implementation projects for new clients and collaborate with the implementation team on new client requirements

• Conduct demos and training sessions for clients, maintaining a regular rhythm of communication and tracking client requests and queries

• Collaborate with the Product Management, Account Management and Implementation teams to contribute to application stability and future vision

• Work closely with Development and Testing teams on new product development and enhancements (e.g. via JIRA and parallel projects)

• Peer review SQL code and provide constructive feedback to colleagues

• Exhibit strong problem-solving and critical thinking skills, prioritising tasks effectively and adapting to high pressure situations

• Foster collaboration and teamwork, providing feedback to peers and mentoring junior team members

• Show a growth and learning mindset by seeking continuous improvement and new skills, and using feedback constructively

• Apply technical troubleshooting skills, including RDBMS concepts, SQL, API/SFTP setup, log analysis, and familiarity with JSON/XML files and error codes

Mandatory Attributes

• Cultural awareness and inclusion, respecting diverse perspectives and adapting communication styles as needed

• Commitment to continuous learning and professional development

• Product and industry knowledge, with the ability to tailor solutions to client requirements and stay updated on industry developments

• Data analysis and reporting skills, using SQL, Excel and AI tools to interpret client data and derive insights

• Process optimisation experience, with a focus on identifying and improving inefficient workflows and implementing automation. Ability to explore the potential of AI within the role.

• Ability to remain focused and calm under pressure, balancing urgency and accuracy

• Strong attention to detail, consistently producing high-quality work and thoroughly reviewing tasks for precision

Key Deliverables/Tasks/Responsibilities

1. Manage the team on a daily basis, ensuring all client queries are responded to in accordance with expected time/quality parameters.

2. Monitor delivery and ensure team members have the right support and skills to do their job. This may include running the training yourself, designing and creating process documents, liaising with other teams to understand the Commcise system end-to-end, etc.

3. Track team performance and morale and identify areas of improvement and help resolve any gaps.

4. Monitory and identify any operational risks, escalating these to the leadership team and proposing mitigating actions.

5. Be direct point of contact for Asset Managers and CSA Brokers to ensure smooth daily reconciliation/payment process.

6. Build excellent working knowledge of the payments/reconciliation/research managament software functionality and business

7. Become an expert in the modules used by our clients, think of improvements and encourage the team to propose these as well. Seek opportunities in your external/stakeholder conversations to understand how others operate and where lie opportunities for doing things better.

8. Proactively identify useful data points and capture these to build MI reports that will be presented to internal and external stakeholders.

9. Confidently use excel to analyse, compare data sets and derive conclusive action points from them.

10. Pro-actively respond to emails and calls, ensuring all queries are addressed and escalate any issues, risks or uncertainties to team leads.

11. Streamline and improve on the existing guidelines/processes for reconciliations and payments.

12. Resolve reconciliation breaks following established procedures, responding to broker queries on any queries regarding these breaks.

13. Document & maintain all internal processes up to date and actively contribute towards building a knowledge repository for the firm, engaging all team members in this exercise.

14. Demonstrate excellent understanding of client requirements and needs and be able to communicate these eloquently to any internal or external stakeholders.

15. Regularly review each deliverable (both your own and the team’s) to ensure the tasks are done accurately and within the required specifications, while managing the deadlines given.

16. Build relationships with third party counterparts ensuring clear understanding of how they work and what is required for good working relationships

We are seeking an experienced Dynamics 365 Senior Developer to join our Corporate Functions team in Bangalore.

This role will not only involve hands-on development but also leadership responsibilities for a growing team of developers in multiple corporate functions teams (currently 6, with plans to expand).

The ideal candidate will combine strong technical expertise with proven leadership skills to drive high-quality solutions and foster team growth.

The candidate will work closely with the D365 Functional Team, based in Bangalore, to deliver D365 projects to the entire Euronext Group in a fast-growing platform – 90% increase in usage in 2025, tripling the database size.

The D365 Corporate Functions team, based in Porto and Bangalore, is responsible for all technical decisions and promoting new technologies and modules in the D365 platform. The candidate will play a key role in the decision-making and success of Euronext's D365 CRM adoption.

• Leadership
  • Lead the Corporate Functions India team to guide the team to follow the process and procedures defined within the team.
  • Ensure adherence to best practices in coding, architecture, and security.
  • Mentor and guide a team of developers in India to ensure they are integrated into the team and assist with any distance-related issues.
• Project Delivery
  • Work closely with the functional team to gather requirements and translate them into technical solutions.
  • Collaborate with the team in Porto to manage timelines and ensure deliverables meet quality standards.
• Continuous Improvement
  • Stay updated on D365 and Power Platform advancements.
  • Drive automation and optimisation initiatives within Corporate Functions.

• Technical Expertise
  • 5+ years of experience in Dynamics 365 development (CRM).
  • Strong knowledge of Power Platform, Azure services, and integration frameworks.
  • Proficiency in C#, .NET, JavaScript, and SQL.
• Leadership
  • Previous experience leading a development team or acting as a technical lead.
  • Excellent communication and stakeholder management skills.
• Other
  • Ability to work in an agile environment.
  • Strong problem-solving and analytical skills.

• Microsoft Certified: Dynamics 365 Developer Associate or equivalent.
• Experience in global enterprise environments.

We are seeking a detail-oriented and proactive IT Support Engineer/Technical Support Specialist with a background in IT support to oversee and support the day-to-day IT operations of our organization. This role is ideal for someone with strong technical know-how, excellent problem-solving abilities, and a passion for delivering reliable IT solutions in a dynamic, international environment.

The successful candidate will provide L1/L2 line support and as an escalation point within the Development and Service Desk team, providing advanced technical support, and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365, Azure AD, and Intune, Virtualization, SharePoint Admin alongside strong problem-solving and communication skills.

The successful candidate will ensure the efficient functioning of applications, systems, and provide first/second line support to end-users. This role acts as the bridge between users, IT staff, and external vendors to maintain, upgrade, and manage software, and networks.

• Support end users and act as the first point of contact for IT queries
• Provide technical support to users for hardware, software, and network issues.
• Utilize remote support tools and IT resources to resolve incidents and fulfil service requests; document solutions and contribute to knowledge base articles.
• Maintain and monitor IT systems, networks, and infrastructure to ensure optimal performance.
• Liaise with vendors and service providers to resolve technical issues.
• Maintain documentation for IT policies, procedures, and system configurations.
• Taking ownership of escalated service desk tickets and driving issues to resolution.
• Diagnose and resolve complex hardware and software issues for a diverse employee base.
• Train business users on IT systems, tools, and security protocols as needed.
• Work independently with minimal supervision, managing priorities and tasks effectively while maintaining clear and timely communication with global teams.
• Execute project tasks using available resources, including operational IT tasks for applications owned by other IT teams.
• Demonstrate and drive a customer-focused approach in all communications with internal customers.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 4+ years of experience in IT support, or a similar role.
• Proven knowledge of service desk ticketing, SLAs, and ITIL processes.
• Strong knowledge of Microsoft 365, Azure, Intune, Windows Server, PowerShell
• Strong experience with Jira & Confluence for ticketing and documentation.
• Proficiency in MS Office systems.
• Familiarity with SaaS (Software as a Service) concepts.
• Excellent troubleshooting, communication, and time-management skills
• Infrastructure management experience
• Experience with Windows, networking protocols, and cloud services (e.g., Microsoft 365, Azure Microsoft).
• Experience in both cloud and hosted infrastructure
• Excellent written and verbal communication skills, necessary for effective cross-functional support.
• Proven experience providing remote support.

Technical Skills:

• Knowledge of IT systems, hardware, software, and network troubleshooting.
• Familiarity with Active Directory, Office 365, VPNs, and remote support tools.
• Understanding of cybersecurity principles and data privacy regulations (e.g., GDPR).

Soft Skills:

• Strong organizational and multitasking skills.
• Problem-solving mindset with attention to detail.
• Excellent communication and interpersonal abilities.
• Be self-motivated and able to work alone as well as part of a team.
• Ability to work independently and in a team-oriented environment.
• Strong analytical and organizational skills with excellent attention to detail.
• Effective time management skills with an ability to manage priorities is a must.
• Willingness and accountability to learn, develop and evolve within a global IT department.

Desirable Qualifications:

• Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Certified, Azure).
• Experience with help desk or ticketing systems (e.g., Jira, Service Now).