Introduction

Join Euronext’s Integration & Portfolio Management team as a Project Portfolio Management apprentice in Paris. You will be part of the Group Project Portfolio Management Office (GPMO), supporting the coordination and enhancement of project management practices across the organisation. Note that the activity of GPMO is not related to the management of portfolios of financial assets. The Group Portfolio Management Office (GPMO) currently comprises 5 people, 2 are based in Paris, 2 in Milan and 1 in Porto.

You will be primarily responsible for:

• Organising and participating in interactive meetings and online training sessions for the Euronext Project Manager Community

• Supporting the continuous enhancement programme at GPMO level, focusing on straight-through processes, stakeholders’ skills management, and quality of reporting and tools

• Monitoring project progress across the portfolio and underlying data quality, particularly through the weekly reporting cycle and follow-up with Project Managers

• Helping to maintain the Group Project Management application (PM App), Resource Management Tool (RUNN), document repository (SharePoint), and key logs for the GPMO Team

• Supporting the preparation of monthly portfolio reports for key governance bodies, including reports to the Managing Board

• Liaising with relevant departments and colleagues to gather required elements for reports

• Assisting with regular updates to the Group Project Management Policy and related processes

• Suggesting and participating in the implementation of enhancements in project and portfolio management

• Suggesting and participating in the implementation of AI based process streamlining and in easing AI adoption. All of this in the scope of project and portfolio management

• Maintaining a complete audit trail of all key GPMO actions

Your profile

• Currently enrolled in a relevant degree programme (computer engineering or data science, project management or similar)

• Strong organisational and analytical skills

• Excellent communication and interpersonal abilities

• Comfortable working in a collaborative, international environment

• Proactive attitude and willingness to learn

• Familiarity with Microsoft Office tools (Excel, PowerPoint, SharePoint)

• Familiarity with AI tools (ChatGPT, VS Code, Copilot) and Microsoft Power Platform (Power BI/Dax, Power Automate)

• Interest in project management and process improvement

• English fluency required; French is a plus

Working with us means:
You will gain hands-on experience in project portfolio management within a dynamic, international organisation. You will work alongside experienced professionals, develop your skills in project coordination and reporting, and contribute to the continuous improvement of processes and tools.

Apply by submitting a CV in English.

Description of the company
Join Euronext – Shape capital markets for future generations.
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Network engineer
Location: Porto
Start date: June 2026
Entity: Euronext Technologies
Contract: Full-time

Join Euronext Technologies as a network engineer and play a key role in designing, maintaining and optimising our network infrastructure to support business and technical requirements.

You will be primarily responsible for:

• Participating in infrastructure and business projects to define the most efficient network architecture
• Leading the maintenance of network solutions to enable effective management of business and technical requirements
• Leveraging artificial intelligence and automation tools for network provisioning and deployment
• Managing the maintenance of the infrastructure using standardised processes and automated tools
• Providing detailed high- and low-level design and test plan documentation, and liaising with other team members to ensure alignment
• Managing third-party suppliers to ensure operational effectiveness and influence design decisions, maximising business benefit from the network infrastructure
• Providing second line support for network infrastructure across data centres and offices

Your profile:

• Proven experience in network engineering, ideally in a complex and critical environment
• Strong knowledge of network architecture, protocols and security best practices
• Experience with automation tools and AI-driven network provisioning is highly desirable
• Ability to produce clear and comprehensive technical documentation (designs, test plans)
• Experience managing third-party suppliers and collaborating with cross-functional teams
• Excellent problem-solving and analytical skills, with a proactive and service-oriented approach
• Strong communication skills in English, both written and spoken
• Bachelor’s degree in computer science, information technology or a related field is preferred

Working with us means:

• Being part of a dynamic and innovative technology team at the heart of Europe’s leading capital markets infrastructure
• Opportunities for professional development and continuous learning
• A collaborative and inclusive work environment

Apply by submitting your CV in English.

Join Euronext – Shape capital markets for future generations.
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Job Description

Euronext is a major player in Europe's financial markets and operates major stock exchanges in Europe including Paris, Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo, Athens and more. 

MTS (part of the Euronext Group) is a leading operator of regulated electronic trading platforms and market data services for the European fixed income market, leading in the European Government Bond space and recently expanded into Credit. The MTS platforms support daily transaction volumes of more than €220 billion daily. 

We are looking for a Quantitative Analyst to support the launch of Swaps business as well as our existing data products and business. As part of this role, you will have a dual reporting line, firstly to the Head of Data and Domestic Markets of Euronext MTS and then to the Euronext Global Head of Quant Research and will be based in London, alongside members of both teams. In this position you will also work closely with the MTS Product Development and Business Analysis teams  to create a Swaps pricer and analytics and to further refine our data offering to clients, that include real-time API feeds and composite prices.

The ideal candidate will have coding (python) and analytical skills, with experience  in developing pricing tools for the fixed income market. They will also have advanced knowledge of statistical techniques (robust estimation) for facilitating the delivery of reliable data products such as credit spreads estimates, and assisting in the monitoring and enrichment of the platform’s analytics.

At Euronext - MTS, you’ll be part of a dynamic, collaborative team that thrives on innovation and empowers you to make an immediate impact. If you’re eager to leverage your quantitative skills to shape the future of Fixed Income trading, we want to hear from you.

Apply to accelerate your career as a Quantitative Analyst with Euronext MTS!

Key Accountabilities

• Develop a swap pricer for the main currencies (initially EUR, USD, GBP) .
• Testing and benchmarking accuracy of the pricer versus existing solutions in the market.
• To check that the real-time production implementation by IT fits with the original design of the model.
• Contribute to the drafting of specification and of any ancillary documents relating to the products launched.
• Continuously work with the MTS Domestic Markets & Data team and with the Euronext Quant Team to optimise the performances and the accuracy of the models, by challenging the input and output data, and by processing the external feedback by clients.
• Participate in the research on market microstructure, liquidity dynamics, and other factors influencing order flow and execution quality in electronic markets, leveraging both historical data and real-time market information.
• Design of new data products, as may be required by the business.
• Facilitate internal research.
• Key deliverables will include:

  Interest Rate Swaps initiative :

  Curve validation.

  Support development of pricing engine.

  Testing of output of pricing engine.

  Swap curve bootstrapping and discounting.

  Calibration of MTS’ composite price stream, part of MTS’ data offering, covering all European Government Bonds as well as Credit – a universe of approximately 25,000 securities.

  Ensuring accuracy of existing Swap‑spread analytics for MTS’ Dealer-to-Client trading platform BondVision.

  Participate in discussions with data providers to agree requirements and validate their offering.

Knowledge, Skills and Experience Required

Experience

• From to 1 to 3 years of experience in a similar role.

Education

• Advanced degree (Masters preferred) in a quantitative field such as Mathematics, Statistics, Computer Science, Engineering or closely related field.
• A focus on financial markets and electronic trading is a plus.

Skills

• Strong proficiency in Python – writing clean, efficient and production-grade code – and experience with large datasets (SQL/no-SQL, with knowledge of C++ being a plus).
• Extensive knowledge of quantitative research methodologies, including probabilities, statistical modeling and time-series analysis. Experience in machine learning is a plus.
• Interpersonal and communication skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Exceptional analytical and problem-solving abilities, with a keen attention to detail and a commitment to delivering high-quality results.
• Demonstrate a strong interest for Fixed Income data and financial markets in the context of electronic trading.
• Basic understanding of market microstructure, order flow dynamics, and execution quality metrics in electronic trading environments is a plus.

Buyside Sales Manager, MTS

Euronext / MTS Profile

Euronext is the leading European capital market infrastructure, covering the full capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. As of March 2026, Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host over 1,800 listed issuers with €7 trillion in market capitalisation, a strong blue-chip franchise and the largest global centre for debt and fund listings. 

MTS (part of the Euronext Group) is a leading operator of regulated electronic platforms (interdealer and dealer-to-client) and market data services for the European fixed income market. With over three decades of experience, MTS is a cornerstone of the fixed income trading ecosystem, recognised for its innovation, reliability, and comprehensive product offering. 

Job Profile

We are seeking a Buyside Sales Account Manager to manage and grow relationships with a defined portfolio of buyside clients. The role involves working closely within the Sales Management team and with internal stakeholders to deliver the full MTS value proposition across BondVision platforms, including Rates, Credit, and Repo.

The successful candidate will be highly organised, detail-oriented, and process-driven, with strong ownership and follow-through. They will be a confident communicator, capable of managing multiple priorities, coordinating across teams, and maintaining high-quality client engagement. A strong interest in fixed income markets and electronic trading is essential.

Key Responsibilities

• Build and Maintain Client Relationships
  • Act as primary point of contact for allocated buyside clients.
  • Develop and deepen long-term relationships with key stakeholders across client organisations.
  • Maintain regular, structured engagement to understand client needs and drive platform usage.
• Client Pitches
  • Deliver targeted sales pitches and support adoption of MTS initiatives in coordination with the dealer partnership.
  • Identify new business opportunities, prepare proposals and pitch to prospective clients.
• Account Management & Reporting
  • Monitor account performance against sales objectives and KPIs.
  • Analyse client activity and flow data to identify growth opportunities, improve retention and enhance client satisfaction.
  • Prepare and present account reviews and business updates to sales management.
  • Maintain accurate and up-to-date account plans in line with the MTS sales methodology.
• Collaboration
  • Work closely with buyside and sell-side sales, product, technology, client services, sales operations and data teams to ensure seamless delivery.
  • Proactively escalate and manage client issues, coordinating internal stakeholders to drive resolution.
• Communication & Service
  • Respond promptly to client queries, briefs and requests.
  • Provide ongoing product support, market updates and service information to clients.

Knowledge, Skills and Experience Required

• Strong sales, negotiation and influencing skills
• Excellent communication and relationship management capabilities.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Experience using CRM tools and maintaining structured account plans.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Solid understanding of fixed income markets and trading workflows, knowledge of interest rate swaps is advantageous.
• Familiarity with electronic trading platforms, execution protocols and market connectivity.
• Experience analysing execution flow data and translating trends into actionable sales strategies.
• 2-5 years’ experience in sales, account management, product, or client facing roles within financial markets.
• Additional European language skills are a plus.

The intern will be joining a multicultural team based in Paris with strong interlinks across Euronext locations such as Milan, London and Amsterdam.

The Equities Team pursues the following missions:

· Maximization of revenues, market share of the Cash Equity franchise.

· Management of trading fees and market making schemes.

· Market research and engagement with Quant Research Team.

· Client relationship with global banks, retail brokers, market makers, hedge funds.

· Project management for new equity trading functionalities.

The intern will contribute to data-driven projects and support the team’s daily activities, particularly around monitoring tools for equity volumes, revenues, and client behaviour.

Key responsibilities will include:

· Cleaning, structuring, and managing large datasets related to equity trading activity. Automating monitoring tools for client performance, revenue tracking, and revenue projections.

· Building data visualizations to deliver actionable insights on trading fees, client activity, and strategic projects.

· Contributing new ideas and analyses to enhance Euronext’s product offering and overall equity market quality.

Your profile

• Strong analytical and problem-solving skills, with experience working on large and complex datasets. • Proficient in Python, with hands-on experience building user interfaces and analytical tools. • Knowledge of SQL, VBA, or other programming languages is a strong advantage. • Curious and collaborative team player, able to deliver under tight deadlines while working independently when required. • Fluency in English is essential; proficiency in French, Italian, Portuguese, German, or Norwegian would be a valuable asset given our market coverage. • Availability to start in January 2026 for a 6-month internship based in Paris.

Job Profile

Euronext FX is an Electronic Communication Network for foreign exchange trading. Euronext FX strives to offer its customers access to large pools of diversified liquidity at unparalleled speed with complete transparency in the optimal location. Its award-winning technology (FastMatch) gives Euronext FX an important speed advantage and has the capability of handling thousands of clients simultaneously. Clients include retail brokers, institutions, banks, hedge funds, and proprietary trading firms.

Euronext FX is a company of Euronext, the leading pan-European exchange in the Eurozone.

The Liquidity Manager performs the sourcing and ongoing management of liquidity on all Euronext FX trading platforms. They work with key internal and external stakeholders to define, communicate and achieve our liquidity provision plans and strategy with the aim to grow our FX trading business in line with the Euronext FX business strategy.

The Liquidity Manager forms part of the global Liquidity Management team and uses their knowledge, analytical skills and key customer relationships to identify and exploit business objectives. Working closely with sales, product and development teams to maximise opportunities and help drive ADV and revenue.

Key Accountabilities

• Supports the Liquidity Management function to build and sustain market share through existing and new LP relationships.
• Drives ADV via the allocation of sustainable liquidity interactions based on understanding of clients’ needs, knowledge of market microstructure and analysis of trading data.
• Performs data analysis and data management using business intelligence/analytics tools.
• Provides pre and post sales support working closely with the Sales Team to help the sales process by giving clients an understanding of the role Liquidity Management plays. Consistently ensuring that prospective clients needs and requirements are clearly understood and delivered against.
• Contributes to development of data analytics, processes and tools.
• Maintains up to date industry and competitor knowledge to identify and develop the Company’s unique selling propositions and differentiators.
• Relay client feedback and new ideas to improve the Euronext FX product offering.

Knowledge, Skills and Experience Required

Experience

• 3+ years’ experience in the electronic trading industry.
• Experience working as part of a global team.

Education

• University bachelor’s degree with high numerical content preferred i.e. Engineering, Science or Mathematics.

Skills

• Knowledge of financial markets and electronic trading.
• Deep knowledge of the FX market and structure nice to have.

• Strong interpersonal skills with ability to communicate effectively and adapt communication style to suit diverse audiences.
• Ability to build and maintain a network of relationships with all key relevant Liquidity Management personnel as well as Global/Regional Heads of eFX, eFX sales contacts and Prime Brokerage personnel.
• Python skills required.
• Technical competence and statistical/analytical mindset.
• Results driven, pro-active self-starter mentality with a strong appetite to challenge the status quo and drive business improvements and optimization.
• Ability to understand trading applications including e-commerce solutions.

Join Euronext as a Software Developer focused on AI and .NET.

You will play a key role in designing and implementing new functionalities to support the delivery of core trading applications used across Euronext markets, international markets and multilateral trading facilities (MTFs). You will bring expertise in both software development and artificial intelligence, contributing to the evolution of our technology landscape.

You will be primarily responsible for:

• Translating business requirements into functional applications and innovative artificial intelligence (AI) and large language model (LLM) solutions
• Designing, fine-tuning, deploying and optimising AI and machine learning (ML) models for real-world applications
• Developing and refining prompts for LLM-based solutions (prompt engineering) and experimenting with model parameters
• Creating proofs of concept for research and development using notebooks (such as Jupyter) and analysing complex datasets
• Ensuring AI governance, implementing guardrails, tracing and secure usage best practices
• Designing scalable, cloud-native architectures and integrating AI solutions into .NET applications
• Collaborating with cross-functional teams, conducting code reviews and mentoring team members

Your profile:

• Bachelor’s or Master’s degree in computer science, engineering or a related field
• At least five years’ hands-on experience in C# and .NET/.NET Core, with solid knowledge of database and scalable system design
• Minimum two years’ experience in machine learning, generative AI or data science, with proficiency in Python
• Practical experience with AI model fine-tuning, prompt engineering and LLM frameworks/tools (such as GPT, Transformers, Hugging Face)
• Strong experience with cloud platforms, ideally AWS (SageMaker, Bedrock) or Azure equivalents
• Experience with containerisation (Docker, Kubernetes) and DevOps/CI/CD pipelines
• Solid understanding of trusted AI practices, API security, AI guardrails and data privacy
• Excellent problem-solving skills, Agile/Scrum proficiency and fluent English
• Desirable: Relevant cloud or AI certifications (AWS/Azure), experience building production-grade AI solutions, exposure to MLOps and AI governance frameworks

Working with us means:

• Joining a collaborative and innovative team at the forefront of capital markets technology
• Access to continuous learning and professional development opportunities
• Contributing to impactful projects in a dynamic, international environment

Apply by submitting a CV in English.

About Euronext Corporate Solutions
Join Euronext Corporate Solutions helping companies navigate the complexities of the capital markets.
Euronext Corporate Solutions, part of the Euronext Group, offers software and tailor-made advisory services spanning investor relations, communication, governance and compliance.

We are proud to be an equal opportunity employer. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Be part of a success story!

You would be joining Nord Pool, a Euronext company (the pan-European financial market infrastructure), with responsibility for expanding its presence in Western Europe, currently including Belgium, France, Luxembourg and Italy.

As a dynamic company, Nord Pool was the world’s first international power market and delivers efficient, simple and secure trading across Europe. It offers a platform for trading day-ahead and intraday power while clearing and settling transactions. More than 150 employees, guided by Nord Pool’s values (Together, Integrity, Excellence), work from offices in Oslo, Stockholm, Helsinki, Tallinn, London, Brussels and Berlin. They support and consult around 400 companies from more than 20 countries, as well as governments and other public bodies across the globe, on how to trade power.

Nord Pool is now a Nominated Electricity Market Operator (NEMO) in 16 European countries and generated a total turnover of more than 1000 million MWh traded power in 2024.

Nord Pool is an energetic and growing company where each individual can contribute to success, develop business and influence results. To further accelerate our expansion, we are looking for a Western Europe Market Manager.
 

Your Tasks

Your work will focus on growing Nord Pool’s presence in Western Europe.

• Attract new customers by managing the full sales cycle, from identifying and contacting potential customers to negotiating contracts and onboarding new participants, while also managing existing key accounts.
• Establish and expand a strong network with energy industry stakeholders, including customers, TSOs/DSOs, regulators and other public bodies.
• Represent and promote Nord Pool in external forums, trade fairs and conferences.
• Work with customers and external stakeholders to understand their needs and industry trends to help shape innovative and competitive offerings in the region.
• Collaborate closely with internal teams such as Operations, Customer Service and Product Management.
   

Nord Pool Offers You

• The opportunity to work in one of the most exciting industries — energy markets — helping to facilitate the energy transition.
• A positive and collaborative work environment in an international team with short communication lines.
• A key role in the Western Europe Market team with the ability to directly influence its growth, reporting to the EVP.
• Modern technology enabling flexible and remote work, flat hierarchies and excellent working conditions.
• Opportunities for personal and professional development.
• A modern company with strong growth and an internationally impactful position.
• An attractive compensation package including base salary and bonus.

Location: Paris, Brussels or Amsterdam.

Who are we looking for?

• 3-10 years experience in sales or stakeholder management, preferably within the energy or financial industry (short- and/or long-term markets).
• A degree in business, engineering, or a related field.
• Fluency in English is required in addition to French or Dutch. Speaking intermediate or fluent Italian is an asset.
• Willingness to travel up to 30% of the time, primarily within Western Europe.
• You are innovative, energetic and ambitious, yet collaborative and structured, with strong analytical, communication and relationship-building skills.

Would you like to get on board?

We would be delighted to receive your application.

For any questions, please contact:

pietro.rabassi@nordpoolgroup.com (Line Manager) or khblair@euronext.com (HR).

All applications will be treated confidentially.

Over de rol

Als Account Manager, adviseer je bedrijven en organisaties op directie  niveau om door middel van webinars & webcasting de communicatie doelstelling te behalen. Engagestrean heeft haar verkoopactiviteiten gericht op een viertal formats, te weten Stakeholder communicatie, Marketing communicatie, Interne communicatie en E-Learning. Je maakt deel uit van het Engagestream sales team.

Jouw taken

• Je bent verantwoordelijk voor het behouden én uitbouwen van bestaande klanten door het aanbieden van onze professionele webinar en webcasting services.
• Je bent verantwoordelijk voor het succesvol omzetten van de aangeleverde qualified leads vanuit marketing naar nieuwe opdrachtgevers.
• Je beheert je eigen salespipeline en zet kansen succesvol om in omzetgroei.
• Je kunt op tactisch en strategisch niveau contacten aangaan op directie niveau (o.a. hoofd IR, marketing & communicatie) via netwerken bij opdrachtgevers en hier buiten.
• Je bouwt specifieke, branchegerichte kennis op voor de verschillende formats. Signaleert marktontwikkelingen en vertaalt deze naar sales activiteiten (outbound). Je zorgt ervoor dat je als betrouwbaar adviseur wordt gezien.
• Klanten motiveren op basis van hun behoeften en doelstellingen om webcasting strategisch in te zetten en te zorgen voor optimale interne communicatie om succes voor de klant te behalen. Cross-sellingmogelijkheden identificeren.
• Je schrijft offertes en volgt deze op. Maakt contracten en beheert deze. Je bent tevens verantwoordelijk voor de facturatie van je eigen klantenportefeuille. Je draagt zorg voor een goede interne en externe communicatie met als doel de kwaliteit van de dienstverlening te optimaliseren.

Jouw profiel

Als Account Manager ben je resultaat gedreven en neem je de klantbehoefte als uitgangspunt.

Als succesvolle Account Manager beschik je over:

• Minimaal een relevante afgeronde HBO opleiding in een commerciële richting
• Aantoonbare ervaring met corporate klanten
• Teamplayer met overtuigingskracht en doorzettingsvermogen
• Professionele beheersing van zowel Engels en Nederlands
• In bezit van rijbewijs B
• Woonachtig in de Randstad

Role Title: Senior Associate- Client Success

Location: Bangalore/Gurgaon

Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift

Years of Experience: 7-10 years

Role Purpose: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service.

Required Qualification: Engineering or equivalent IT degree

Mandatory Expertise

• Strong fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL, SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins, Octopus, SVN, GIT, TFS)

• Excellent communication and interpersonal skills, with the ability to explain complex concepts simply and manage client expectations

• Experience in analysing application log files and exposure to web services, APIs and SFTP processes

• Basic understanding and prior experience in capital markets, asset management operations or investment banking

• Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges.

Added Advantage

• Certification in SQL or Oracle

• Knowledge of any scripting language (Python, JavaScript, etc.)

• Exposure to AWS or Azure cloud technologies

Key Deliverables/Tasks

• Support business-as-usual activities, ensuring application uptime and smooth operations, with a client centric mindset focused on anticipating client needs and providing proactive solutions

• Troubleshoot, investigate and resolve data, application, API and SFTP issues reported by users, using thorough log analysis and complex database investigation

• Coordinate with Asset Manager users and Brokers to understand their requirements, working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction

• Own the process for data/configuration changes in the production environment, requiring strong SQL skills and analytical ability; utilise change/release management systems and suggest process improvements

• Ensure accuracy in documenting production issues and uploading them promptly to the knowledge base

• Work on technical implementation projects for new clients and collaborate with the implementation team on new client requirements

• Conduct demos and training sessions for clients, maintaining a regular rhythm of communication and tracking client requests and queries

• Collaborate with the Product Management, Account Management and Implementation teams to contribute to application stability and future vision

• Work closely with Development and Testing teams on new product development and enhancements (e.g. via JIRA and parallel projects)

• Peer review SQL code and provide constructive feedback to colleagues

• Exhibit strong problem-solving and critical thinking skills, prioritising tasks effectively and adapting to high pressure situations

• Foster collaboration and teamwork, providing feedback to peers and mentoring junior team members

• Show a growth and learning mindset by seeking continuous improvement and new skills, and using feedback constructively

• Apply technical troubleshooting skills, including RDBMS concepts, SQL, API/SFTP setup, log analysis, and familiarity with JSON/XML files and error codes

Mandatory Attributes

• Cultural awareness and inclusion, respecting diverse perspectives and adapting communication styles as needed

• Commitment to continuous learning and professional development

• Product and industry knowledge, with the ability to tailor solutions to client requirements and stay updated on industry developments

• Data analysis and reporting skills, using SQL, Excel and AI tools to interpret client data and derive insights

• Process optimisation experience, with a focus on identifying and improving inefficient workflows and implementing automation. Ability to explore the potential of AI within the role.

• Ability to remain focused and calm under pressure, balancing urgency and accuracy

• Strong attention to detail, consistently producing high-quality work and thoroughly reviewing tasks for precision