Designation - CRM Product Owner

Location - Bangalore

Shift Time: 12:30 PM - 9:30 PM IST

Roles and Responsibilities

CRM Customer Service Module PO

• Collaborating with stakeholders to establish a product vision that aligns with business objectives
• Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers
• Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time.
• Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product
• Assisting clients in envisioning potential business solutions using Dynamics CRM
• Prepare functional requirements document, test case document for new projects
• Accountable for functional testing and documentation of results for all new projects / change requests / BAU items
• Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops
• Liase with the development team to ensure the product roadmap is delivered on time
• Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation.
• Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback.
• Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices
• Prepare training guides to educate the users with the functionality of the application

Experience-

• Minimum 5 years of experience in Microsoft Dynamics CRM – Customer Service (must) and Sales (good to have) modules
• Strong understanding of Email to Case Creation process, Routing mechanisms, Scheduling, Queues, Knowledge Articles, SLAs
• Experience with Unified Routing, Automatic Case Creation and Update rules
• Experience with Power Automate Flows
• Experience with Omnichannel – Voice Channel integration with CRM
• Experience in creating out of the box Dynamics views, dashboards
• Understanding of the security model of Dynamics CRM
• Experience in Data Analytics to generate Dashboards and Reporting
• Experience with creating Power BI reports (good to have)

About Euronext

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal. With over 1,700 listed issuers and around €6.5 trillion in combined market capitalisation, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Greece, Italy, Norway and Portugal. 

The opportunity

The position is within the Euronext M&A team, which has a strong track record of executing value-accretive acquisitions across a diverse range of sizes, geographies, and deal structures, as well as successful divestments. This is a unique opportunity to join a highly experienced team within an ambitious organization, operating in a dynamic and fast-evolving sector.

Day-to-day responsibilities

• Conduct comprehensive company- and industry-level research
• Conduct sector monitoring and screening to identify potential acquisition targets
• Prepare investment memos and presentations for senior management, the Board, and strategic committees
• Develop, maintain, and update financial models
• Perform valuation analyses using appropriate methodologies (DCF, comparable companies, precedent transactions) to assess potential acquisition opportunities
• Support the organization and coordination of due diligence processes, as well as post-closing integration activities

Who are we looking for

• Final- or penultimate-year student from a Tier 1 business or engineering school, with strong academic credentials
• Prior successful internship experience in Corporate Finance, preferably in M&A, Investment Banking or Strategy Consulting
• Fluency in French and English; proficiency in a third language would be a plus

Desired skills

• Strong interest in, and understanding of, financial market infrastructure and the FinTech industry
• Proficient use of Microsoft Office tools (Excel, PowerPoint, Word)
• Strong organizational, analytical, and problem-solving skills
• Fast learner with a proactive attitude and entrepreneurial mindset
• High attention to detail; reliable and precise
• Strong team player

The Quant Analyst is part of the Quant Research team whose role is to conduct research on Market Microstructure in order to help market participants better trade in our orderbooks and analyse the differences between our Primary Markets compared to other competing venues. Our team also conducts research on new market design features to improve our markets.

Key accountabilities
• Understand complex market data modelling and contribute to building robust analytical framework.
• Builds systems and processes to transform raw data into actionable business insights and intellectual property
• Monitor liquidity and market share per product segment and per client through the production and regular enhancement of key indicators (volume, taker rate, spread…).
• Produce accurate and commercially robust reports for relevant business units.
• Use data insights and high quality statistical reporting, contribute to promoting Euronext for execution quality and superior trading functionalities.
• Ensure daily operational efficiency within Quant Research team by identifying areas for automation, especially, in existing data mining process within Euronext.

Your profile
• Understand complex market data modelling and contribute to building robust analytical framework.
• Builds systems and processes to transform raw data into actionable business insights and intellectual property
• Monitor liquidity and market share per product segment and per client through the production and regular enhancement of key indicators (volume, taker rate, spread…).
• Produce accurate and commercially robust reports for relevant business units.
• Use data insights and high quality statistical reporting, contribute to promoting Euronext for execution quality and superior trading functionalities.
• Ensure daily operational efficiency within Quant Research team by identifying areas for automation, especially, in existing data mining process within Euronext.

Who do we look for?

• Strong interest for quantitative research and discovering new results
• Curiosity and desire to explore new questions with empirical data
• Detail oriented, rigour and tenacity
• Team work skills

As a key link between engineering and support staff, the IT Team Leader consistently ensures a positive support experience for clients by managing, motivating and developing a team of engineers and by continually identifying and implementing system improvements. Depending on their level of expertise, the IT Team Leader has further responsibilities in managing first-line IT issues.

Key Accountabilities

• Review the work of an operations team that is part of a shift rotation in a production environment while being accountable for production monitoring, incident management and shift leadership.
• Motivate, manage and organize engineers on the team, including work activity prioritization and performance management.
• Perform the role of duty manager and/or technical incident lead during serious incidents.
• Ensure consistent and efficient project handover between engineering and support, for internal and external clients.
• Supervise project work to help implement best support practices.

Knowledge, Skills and Experience Required

• 3+ years of experience in team leadership.
• Experience with OpenShift systems regarding configuration and administration.
• Experience with Linux systems regarding configuration and administration.
• Experience with Storage servers regarding configuration and administration.
• Experience with VMware servers regarding configuration and administration.
• Strong organizational, multi-tasking, and time-management skills.
• Good communication and interpersonal skills.
• Good English communication skills (written and oral).
• Ability to learn and apply new concepts quickly.
• Team player.

Legal Department : Début du stage - Juillet 2026

Le Département juridique assure pour le compte du groupe Euronext des missions de conseils et d’assistance juridiques tout en contribuant à la bonne gouvernance du groupe. Ses missions ont trait à des aspects juridiques et réglementaires. 

Dans le cadre de ses activités, la Direction juridique recherche un(e) stagiaire pour une durée de six (6) mois pour la période de juillet à décembre 2026, sous convention d'école, université publique/privée ou tout autre organisme reconnu par l'Etat français.

Description du poste

Missions Principales

En collaboration directe avec les juristes Corporate/M&A, droit des affaires et IT, la/le stagiaire aura dans un environnement international pour missions principales de :

• Rédiger et commenter des contrats et actes en français et en anglais dans des domaines variés
• Participer aux exercices d'audit (due diligence) dans le cadre des opérations d'acquisition pour le groupe
• Etablir des notes juridiques, de synthèse ou études sur des problématiques dans des domaines variés (droit commercial, IT, des affaires, boursier, financier, sociétés)
• Participer au secrétariat juridique d'Euronext Paris par la préparation des conseils d'administration et assemblées générales des diverses entités françaises du groupe

Profil du/de la candidat(e)

Etudiant(e) d’une formation Bac +5 en droit des affaires et en école d'avocats (EFB, etc.) ou, idéalement, un Bac +5 accompagné d'une formation en école de commerce (HEC,  ESSEC, ESCP, SciencesPo, etc.), vous avez une première expérience réussie en cabinet d’avocats et vous avez un intérêt pour les marchés financiers.

• Bonne maîtrise des outils de recherche juridique
• Maîtrise professionnelle de l’anglais (oral et écrit) indispensable 
• Bonne maîtrise des outils informatiques (Word, Excel et PowerPoint)
• Rigoureux, organisé, doté d'un excellent relationnel et de très bonnes capacités rédactionnelles

Ta del i vårt nordiske IR & Communications‑team som Customer Success Manager.

Vi søker en relasjonssterk og proaktiv Customer Success Manager til Oslo Børs, som vil bidra til at våre kunder får maksimal verdi ut av Euronext Corporate Solutions. I denne rollen blir du en sentral del av IR & Communications‑teamet og jobber tett med selskaper notert på børser over hele Europa.

Du får ansvar for hele kundeporteføljen innen IR & Comms‑løsningene våre. og samarbeider direkte med blant annet CFOer og IR‑ansvarlige. Hovedfokuset vil være den store og voksende kundebasen i Norge og de øvrige nordiske landene.

Ansvarsområder:

• Være hovedkontakt for tildelte Corporate‑kunder og bygge sterke, tillitsfulle relasjoner gjennom hele kundereisen – fra onboarding til løpende bruk og øvrige post‑sales aktiviteter.

• Sikre rask og effektiv håndtering av eskalerte saker for å opprettholde en positiv kundeopplevelse.

• Forstå kundenes mål og utfordringer, og veilede dem i hvordan våre produkter best støtter deres behov.

• Overvåke kundetilfredshet og engasjement, identifisere risikoer og muligheter, og drive målrettet opp‑ og kryssalg basert på innsikt og data.

• Gjennomføre jevnlige oppfølgingsmøter, business reviews og opplæringssesjoner for å sikre at kundene realiserer verdi og er fornøyde.

• Samarbeide tett med salg, produkt, support og øvrige team i Oslo Børs og Euronext‑gruppen for å løse behov, dele tilbakemeldinger og håndtere eventuelle eskaleringer.

• Utarbeide og følge opp Customer Success‑planer, sikre progresjon mot nøkkelmål, og bidra til vellykkede fornyelser og langsiktig kundelojalitet.

• Drive strukturerte upsell‑kampanjer i egen kundeportefølje.

• Være kundens interne talsperson og sikre at deres behov påvirker produktutvikling og strategi.

Kvalifikasjoner:

• Minimum to års erfaring fra kundevendte roller innen Customer Success, Account Management eller tilsvarende, gjerne innen kapitalmarkedsmiljøet og/eller i et SaaS‑ eller teknologiselskap.

• Dokumentert erfaring med å håndtere Corporate‑kunder og levere sterke kunderesultater.

• Svært gode kommunikasjons-, forhandlings- og problemløsningsevner.

• Sterke analytiske ferdigheter, med evne til å tolke data og omsette innsikt til konkrete anbefalinger.

• Flytende i norsk og engelsk; arbeidsspråk i andre nordiske språk er en fordel.

• Bachelorgrad innen business, teknologi eller et relevant fagområde.

Euronext Oslo Børs arrangerer hvert år en rekke seminarer, forretningsmiddager og sosiale arrangementer for våre kunder og kontakter, i tillegg til flere markeringer for ansatte som er felles for hele Euronext-gruppen. For å bidra til gjennomføringen av disse aktivitetene søker vi nå en strukturert og engasjert student som ønsker praktisk erfaring innen eventplanlegging, intern kommunikasjon og koordinering.

Stillingen er en deltidsrolle (40 %, ca. to dager i uken) og er en unik mulighet for deg som ønsker erfaring fra et profesjonelt og internasjonalt miljø.

Dette er et ettårig vikariat.

Rollebeskrivelse

Som Event- og kommunikasjonskoordinator vil du bistå Event Manager i arbeidet med å organisere eksterne og interne arrangementer. Rollen innebærer også å støtte vår kommunikasjonssjef med å oppgaver innenfor intern kommunikasjon, slik som å skrive invitasjoner og kortere tekster til interne kanaler.  

Du vil få innblikk i hvordan Euronext Oslo Børs jobber med eventproduksjon, kommunikasjon, marked og merkevarebygging, og samtidig få erfaring med samarbeid på tvers av avdelinger og med eksterne leverandører.

Stillingen er basert i Oslo. Vi har behov for noe fleksibilitet fra deg i forbindelse med enkelte arrangementer, men arbeidsdager og tider kan utover det tilpasses studiehverdagen.

Arbeidsoppgaver

Du vil støtte Event Manager i blant annet:

• Planlegging og gjennomføring av digitale, hybride og fysiske arrangementer.
• Koordinering av praktisk logistikk: invitasjoner, gjestelister, catering, presentasjonsmateriell, AV-støtte, fotografering og gaver.
• Produksjon og kvalitetssikring av markeds- og kommunikasjonsmateriell i tråd med våre retningslinjer for merkevare og design.
• Oppdatering av innhold i interne kanaler og planleggingsverktøy.
• Bidra til internkommunikasjon, inkludert skrive tekster om arrangementer, oppdateringer og annen informasjon.  Du kan også involveres i andre kommunikasjonsoppgaver ved behov.
• Samarbeid med eksterne byråer og leverandører ved behov.

Arbeidsoppgavene vil variere gjennom året, og du vil få innsikt i hele prosessen rundt profesjonell eventproduksjon og kommunikasjon.

Kvalifikasjoner

Vi ser for oss at du:

• Er student innen f.eks. markedsføring, kommunikasjon, PR, ledelse, hotell/event eller lignende.
• Har interesse for eventarbeid, kommunikasjon og koordinering.
• Har god struktur, evne til å holde oversikt og er opptatt av detaljer.
• Trives med å håndtere flere oppgaver samtidig og følger opp det du starter. Vi ønsker oss en person som får ting gjort.
• Er serviceinnstilt og samarbeider godt på tvers av fagområder.
• Behersker norsk og engelsk godt, både skriftlig og muntlig.

Erfaring fra eventarbeid, deltidsjobber, studentorganisasjoner eller kundeservice er en fordel, men ikke et krav.

Vi tilbyr

• En lærerik og variert deltidsrolle med tett oppfølging fra Event Manager og kommunikasjonssjef.
• Erfaring fra eventproduksjon og intern kommunikasjon i et av Norges mest anerkjente finansmiljøer.
• Fleksibilitet tilpasset studier.
• Mulighet til å bygge nettverk i et internasjonalt konsern (Euronext).
• Et særdeles godt og inkluderende arbeidsmiljø med kompetente og engasjerte kolleger.

For mer informasjon eller spørsmål, ta kontakt med Event Manager Janne Jacobsen, tlf: 994 26 767.

Om arbeidsgiveren

Euronext Oslo Børs operer de eneste regulerte markedene for verdipapirhandel i Norge. I over 200 år har vi gitt selskaper tilgang til nødvendig kapital for å finansiere vekst, innovasjon og nye arbeidsplasser. Vår internasjonalt anerkjente posisjon som verdensledende innenfor energi, sjømat og shipping tiltrekker seg noterte selskaper fra hele verden.

Euronext Oslo Børs er en del av Euronext, den største børsgruppen i Europa med rundt 1700 selskaper notert på børser i syv land. I november 2025 kjøpte Euronext en majoritetsandel i Athenbørsen (ATHEX), og utvidet ytterligere tilstedeværelsen i Europa og styrket den paneuropeiske markedsinfrastrukturen. 

We are looking for a Talent Officer to join our team in Porto, starting as soon as possible. In this role, you will drive the improvement and harmonisation of our international recruitment processes and be a key contributor to develop and implement talent development initiatives mainly related to onboarding and engagement across the Euronext Group.

This role is reporting to Euronext Head of Talent.

You will be primarily responsible for:

Talent Acquisition

• Be accountable to improve and harmonise international recruitment processes & system across all locations, ensuring a streamlined, consistent, and high-quality recruitment process focused on both efficiency and an exceptional candidate and manager experience.
• Facilitate and train local talent acquisition HR community and managers on recruitment best practices
• Drive employer branding activities and build an implementation roadmap to support our positioning based on our new EVP (career page, external job boards, communication materials,…)
• Coordinate and ensure the good implementation of recruitment core policies and practices, including agency use, recruitment process outsourcing (RPO) coordination and ongoing improvement of our applicant tracking system (ATS)
• Contribute to simplify Euronext’s recruitment processes through the introduction of artificial intelligence and automation at each key recruitment stage
• Be accountable to continuously improve the candidate, manager and HR experience; monitor candidate & hiring manager satisfaction, improve our employee promoter score (from the survey).
• Champion inclusive and diverse hiring processes across all levels and locations ; drive outreach and sourcing strategies to improve a diverse representation with a particular focus of women in finance, engineering, and leadership pipelines.

Talent and Engagement

• Partner with hiring managers and the talent Acquisition HR community to deliver seamless on-boarding experiences, including hiring manager support and guidance on interviews
• Track and recommend learning and development opportunities to support retention of key people
• Support the design and delivery of group-wide training programmes on strategic topics (eg : onboarding program, engagement initiatives, employee survey…), and contribute to generate a positive impact in our employee experience.

This list above is not exhaustive and may vary depending on Euronext’s HR strategic priorities.

Your profile:

• One to four years work experience in HR, consulting or a related field, with exposure to training, employee development, project management, D&I
• Excellent command of English (written and spoken), as English is our working language
• Proficient in Microsoft Excel and PowerPoint; experience with HR information systems (HRIS) or learning management systems (LMS) is a strong plus
• Attention to detail and project management experience with good organisational skills are needed
• People-oriented, collaborative and proactive, with strong oral and written communication skills
• Able to manage multiple priorities in a fast-paced, international environment, with attention to detail and a willingness to learn
• Excellent communication skills and stakeholder management, working in diverse locations and with various profiles
• Analytical mindset with the ability to define and monitor KPIs

Working with us means:

• Making a significant impact on key talent acquisition and development projects at a Group level
• Supporting Euronext’s Diversity & Inclusion roadmap and contributing to various HR initiatives
• Collaborating with a dynamic, international HR team
• Developing your skills in a fast-paced, innovative environment

Please apply by submitting a CV in English.

• Develop and implement strategic BA methodologies and best practices across the organization
• Provide senior-level oversight of project requirements, ensuring alignment with organizational strategic objectives
• Establish and maintain cross-functional relationships to drive organizational efficiency and project success

• Extensive experience in business analysis in the fintech industry with proven track record of team leadership
• Advanced problem-solving and strategic analytical skills
• Exceptional communication abilities, with demonstrated capability to interface with C-level executives and clients
• Proven ability to manage and coordinate cross-functional teams