Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Location: Rome

Department: IT Clearing

Role Overview:

The candidate will support the “IT Budget, Resource & Contract Management” team lead in Euronext Clearing, ensuring a smooth flow of information, effective relationships with suppliers, and accurate monitoring of IT expenses. The role contributes to the efficient management of IT resources, contracts, and budget processes for Euronext Clearing Projects, as well as IT cost monitoring for projects, supporting the team’s day-to-day operational activities.

Key Responsibilities:

• Assist in maintaining the centralized IT resource plan, collecting, and updating information on internal and external resource allocations for each Euronext Clearing project.
• Provide comprehensive support for IT timesheet management, ensuring accuracy, timely submissions, and seamless coordination across teams
• Support the IT supplier and partner contracts management for Euronext Clearing projects, tracking deadlines, and ensuring contractual compliance.
• Contribute to budget planning and monitoring, preparing financial reports and supporting IT cost tracking for Euronext Clearing projects.
• Collaborate with the “Accountability” team to ensure a proper IT payment process in coordination with the Finance team.
• Support the team lead in collecting and preparing reports on resources, costs, effort allocation for the recurring Euronext Clearing Committees, Boards, and Project gates.

Requirements:

• Bachelor’s degree in economics, Management Engineering, Computer Science, or related fields.
• Up to 3 years of experience in a similar role in support roles in IT, preferably in budget, resource, or contract management.
• Familiarity with IT budgeting, resource, and contract processes.
• Strong organizational and communication skills, with attention to detail and proactivity.
• Fluent in English, both written and spoken.

Preferred Skills:

• Knowledge of resource management and project tracking tools (e.g. Microsoft Project)
• Experience working with external IT vendors.

Location: Rome

Location: Milan preferred or Rome

Department: IT Clearing

Key Responsibilities

• Assist the Service Manager in the day-to-day management of client service delivery.

• Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

• Support the resolution of incidents, problems, and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

• Contribute to continuous service improvement initiatives and process optimization.

• Support implementation of new or updated IT services.

• Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).

• 1–3 years of experience in IT support, service desk, or IT service delivery environments.

• Familiarity with ITIL principles or certification (ITIL Foundation preferred).

• Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies:

• Strong understanding of IT service operations and customer service principles.

• Excellent communication skills with both technical and non-technical stakeholders.

• Analytical and detail-oriented mindset with strong problem-solving abilities.

• Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

• Ability to work collaboratively in a fast-paced, client-facing environment.

• Good written and spoken English language skills (B2 level or above required).

Drive transformation in European post-trade services.

We are seeking a Project Manager to lead critical initiatives within our European Offering Program, a cornerstone of Euronext’s strategy to enhance client experience, reduce fragmentation, and improve efficiency across Europe.

This is a high-impact role requiring strong leadership, coordination, and delivery skills across a complex, multi-country environment. The Project Manager will manage the full project lifecycle - from analysis and business planning through design, implementation, and handover - ensuring on-time, on-budget delivery of solutions that shape the future of capital markets.

You will join an international, highly motivated team, working closely with senior stakeholders and cross-functional experts to drive excellence in execution and innovation. Your contribution will be instrumental in delivering strategic outcomes that strengthen Euronext’s market position and operational resilience.

Key accountabilities
• Plan, direct and co-ordinate activities to manage and implement complex projects from contract/proposal initiation to final operational stage
• Plan, schedule, monitor and report on activities related to the project
• Lead the project teams in determining business requirements and translating requirements into operational plans
• Determine, monitor and review all project economics, including costs, operational budgets, staffing requirements, resources and risk
• Evaluate changes to project management practices and initiate improvement to organisation practices
The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects.

Your profile
• Experience of working in a matrix management environment and coordinating resources
• Stakeholder management and leadership skills, with the ability to inform business decisions to achieve shared objectives
• Organisational skills – structured approach, rigorous analysis and follow-up.
• Strong analytical/problem solving mindset, proactivity and with the ability and willingness to get into the details to find solutions
• Strong-customer focus with the ability to understand and anticipate the customer needs
• Fluent in English; while French is a plus

Key Responsibilities

• Ensure Proper Use of Market Data: Make sure organizations follow the rules for using Euronext market data, helping maintain strong and fair partnerships.
• Advise on Best Practices: Offer guidance to clients on how to use market data effectively and efficiently.
• Manage Global Compliance Audits: Plan and oversee audits worldwide to ensure correct licensing and reporting, helping boost revenue.
• Work Together Internally: Collaborate with teams across the company to meet compliance goals and support business growth.
• Create Clear Reports: Produce detailed reports on data usage and permissions to support audit discussions and decisions.

Profile

• Graduate or 1 year of experience
• Has a degree in a related field, preferably in Buisness, Economics or Finance but not essential
• Analytically minded and an effective problem solver
• Excel proficiency is a must as well as being adaptive to learning other software
• Interpersonal skills and effective communication
• Proactive learner who enjoys independence

Euronext is currently looking for a Junior IT Release Manager to integrate Service Introduction & Application Vendor Support organisation, supporting its ambitious plan of growth and expansion.

Euronext as a Market Infrastructure is responsible to manage critical infrastructures in several countries, especially in Europe, and this role is crucial to guarantee the successful introduction of new services.

The role ensures the successful introduction of releases into Euronext environments, their monitoring and communication to stakeholders. As a Junior Release Manager you will be introduced to new applications, follow on the release(s) definition, availability and acceptance on each environment. As a Junior Release Manager your role is to ensure communication, and awareness to all stakeholders, while guaranteeing that a new application is successfully introduced to each environment.

You are expected to have communication and organizational skills, being able to understand business and technology terminologies, ensuring that all stakeholders have the required information to proceed with their activities.

As an Junior IT Release Manager, you will:

• Be integral part of the leading European Market Infrastructure;
• Contribute to Euronext foundations which will support its future services;
• Be part of the internal Team associated to Release Management;
• Adopt and enforce on IT Management best practices (e.g. ITIL);
• Follow new application development, from the initial execution to its introduction to production;
• Monitor production application updates;
• Manage releases availability:
  • Communicate with internal and external development teams to monitor the release readiness,
  • Assess impact on existing components,
  • Schedule release availability,
  • Monitor and report release status.
• Contributor for change management and planning due to Change Requests;
• Identify and assess process improvement opportunities;
• Establish and maintain credible, professional relationships with clients and internal teams.

Euronext is looking at the following profile:

• Knowledge of Central Securities Depositary environment and general CSD Post-Trade activity  processes is a plus;
• Fluent in English. Portuguese, French and other European languages,  are a plus;
• Motivated by challenges, passionate about the job, focused on added-value, embraces transformation, with a hands-on mindset;
• Strong sense of service, transparent in case of difficulties;
• Logical and demonstrating critical thinking and willingness for improvements;
• Active listener and with a structured/coherent and organized speech, able to  communicate complex technical topics to a wide variety of audiences;
• Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
• Excellent written and spoken communication skills;
• Availability to travel.

We are seeking an experienced head of software development to lead multiple IT initiatives within Corporate Functions.

This is a high-impact role requiring strong leadership, coordination, and delivery skills across a complex, multi-vendor and multi-location environment.

The Head of Software Delivery will lead cross-functional software teams across three international hubs, driving excellence in delivery, quality, and innovation.

This role is pivotal in shaping the future of enterprise platforms, including Dynamics 365 (F&O and CE), custom application development, and support operations.

The successful candidate will champion the adoption of AI tools, automation, and modern engineering practices to accelerate delivery and improve operational resilience

Leadership & Delivery Management

• Oversee delivery across three development teams, one QA team, and one support/devops team.
• Ensure timely and high-quality delivery of software solutions aligned with business goals.
• Lead sprint planning, tech backlog grooming, and release management using Azure DevOps.
• Drive transition to BAU and ensure robust Level 2 and Level 3 support, while implementing shift-left strategies for Level 1 support.

AI & Automation Strategy

• Lead the integration of AI tools into development workflows, including test automation, monitoring, and intelligent case management.
• Promote adoption of Power Platform’s AI Builder and other Microsoft AI capabilities within D365 environments, such as Copilot for Git HUB.

Quality Assurance & Technical Excellence

• Own the technical backlog and vulnerability management strategy.
• Ensure test automation is embedded in CI/CD pipelines and QA practices.
• Champion performance optimisation, code refactoring, and technical debt reduction.

Governance & Compliance

• Align delivery practices with internal audit, risk, and compliance frameworks.
• Maintain role-based access, SSO, and incident response standards across platforms.

Stakeholder Engagement

• Act as the primary point of contact for business stakeholders across finance, HR, and operations.
• Collaborate with PMO, architecture, and analytics teams to ensure cohesive delivery.

• Proven leadership in managing distributed software teams across geographies.
• Deep expertise in Microsoft Dynamics 365 (F&O and CE), Azure DevOps, and Power Platform.
• Strong understanding of Agile methodologies, test-driven development, and DevOps practices.
• Experience with AI integration in enterprise systems (e.g., NLP, classification models).
• Excellent communication, stakeholder management, and coaching skills.

Euronext

Euronext is the leading pan-European market infrastructure, shaping capital markets for future generations. Its mission is to connect European economies to global capital markets, to accelerate innovation and sustainable growth. Euronext is located in 18 countries across Europe, US and Asia, with regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. The group has expanded organically and externally, with a revenue growing from €458 million in 2014 to €1.5 billion in 2022, with 2,200 employees and 55 nationalities.

The role is responsible for leading and managing the organization’s cyber defence strategy and operations.

This role involves overseeing the development and implementation of robust security measures to protect the company’s digital assets, ensuring compliance with regulatory requirements, and responding to security incidents.

The ideal candidate will have extensive experience in cyber security, strong leadership skills, and the ability to work collaboratively across various departments.

Key Accountabilities:

• Strategic : Develop and execute a comprehensive cyber defence strategy aligned with the organization’s goals and objectives.
• Compliance: Ensure compliance with relevant laws, regulations, and industry standards related to cyber security.
• Collaboration: Work closely with other departments to cyber security.
• Threat and Vulnerability Management: Oversee the identification, assessment, and mitigation of cyber threats and vulnerabilities. Experience in pentesting, red teaming and detection activities context.
• Incident Response: Coordinate and manage the response to security incidents, ensuring timely resolution and minimal impact on business operations.
• Technology Oversight: Evaluate and implement advanced security technologies and tools to enhance the organization’s cyber defence capabilities.
• Reporting: Provide regular updates and reports to Top management on the status of the organization’s cyber security posture

Your Profile:

• Education: Bachelor’s degree in Computer Science, Information Security, or a related field. A master’s degree or relevant certifications (e.g., OSCP, CISSP, CISM) is preferred.

• Experience: Minimum of 5 years of experience in cyber security management \ coordination \ advisory role.
• Skills:
• Strong understanding of cyber security principles, practices, and technologies.
• Excellent leadership and team management skills.
• Ability to think strategically and develop long-term plans.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Job summary

Join us as Head of Sales, Digital Communication Solutions, and help Europe’s leading companies connect with their investors and stakeholders in smarter, more human ways.

As part of Euronext Corporate Solutions and reporting to the Chief Revenue Officer, IR & Communication, you’ll lead an international sales team of 9, driving the expansion of our EngageStream platform, a key pillar of Euronext’s 2027 growth strategy.

In this role, you’ll shape and execute the commercial strategy for our suite of digital communication solutions, build and maintain a strong sales pipeline, and strengthen long-term relationships with top listed companies across Europe. Acting as a trusted partner within the Euronext ecosystem (Equity Listing, Securities, and beyond), you’ll ensure consistent delivery of impactful results and measurable revenue growth.

We’re looking for an inspiring leader who thrives on guiding teams toward shared success and delivering meaningful commercial impact.

Key Accountabilities

Management & Leadership

• Lead and develop your team: Effectively manage and develop team members, with a focus on both individual growth and overall team performance. Be the team back up when needed and support them in overcoming challenges and achieving their goals.
• Strategic leadership: Set clear priorities, make thoughtful, data-informed decisions, and adapt with confidence in a dynamic environment.
• Foster innovation and improvement: Act as a role model by encouraging curiosity, creativity, and a continuous-improvement mindset.

Revenue management

• Revenue growth: Develop and maintain a healthy pipeline of recurring and new business by leveraging on the value of our SaaS solutions to clients.
• Relationship management: Develop trusted relationships with key stakeholders (Investor Relations, Marketing & Communications, Compliance, and public organizations), helping them achieve their communication goals.
• Market insight: Build knowledge & stay attuned to industry developments, identify opportunities and translate them into clear, actionable sales strategies (outbound).
• Sales administration: Oversee proposals, contracts and invoicing with accuracy and transparency, ensuring strong client experiences and sound revenue recognition.
• Collaboration across Euronext: Partner with internal teams to deliver a unified value proposition and identify cross-selling opportunities across the group.

The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects.

Your Profile

• Proven commercial track record with a client-focused, results-oriented mindset
• 5-7 years of proven experience in managing a sales team, preferably in an international context.
• Fluent in English & Dutch are a must. French & Italian are a plus too
• Proactive, creative, and confident in generating new opportunities
• Able to simplify complex or technical concepts for diverse audiences
• Comfortable working both independently and as part of a team
• Preferably experience in B2B sales, ideally within IT or SaaS environments and short sales cycles
• Interest in technology and digital communication solutions (e.g., webcasts, webinars, board portals)
• Some business trips to locations where the teams are based are expected on a regular basis.

We’re looking for an empathetic, results-driven leader who thrives on helping teams and clients succeed. You don’t need to meet every qualification to apply. If you’re excited by the role and believe you can make an impact, please apply!

Euronext Corporate Solutions, part of the Euronext Group, offers software and tailor-made advisory services spanning investor relations, communication, governance and compliance. We already supports over 4,000 organisations in more than 25 countries. As a fully integrated division of Euronext, Euronext Corporate Solutions includes all the resources to pursue its business activities and growth ambition: Revenue, Growth Marketing, Product, Technology & Operations, Client Services and Transformation. It also relies on Euronext support functions to accompany its growth. Find out more: www.corporatesolutions.euronext.com