Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.

Role Title: Senior Associate- Client Success

Location: Bangalore/Gurgaon

Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift

Years of Experience: 7-10 years

Role Purpose: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service.

The Trading Algo Specialist plays a pivotal role in the design, development, and optimization of advanced algorithmic trading systems within the company’s Algo Technology team. This position focuses on designing and building scalable, high-performance, and compliant software solutions that power trading and market-making activities across multiple cross-asset (including fixed income) products.

Over de rol

Market Surveillance Officers are spread across Amsterdam and Paris, and are cross-trained on Cash & Derivatives to mainly:

Market Surveillance Officers are spread across Amsterdam and Paris, and are cross-trained on Cash & Derivatives to mainly:

The team is in charge of listing activities for Italian Securitised Derivatives markets (SeDeX and Cert-X). The team is involved in:

• Listing activities of securitised derivatives products through the group listing portal based on the listing procedures;
• Management of periodic newsletters.

Key Responsibilities

The candidate will be responsible for:

Euronext