Designation - CRM Product Owner

Location - Bangalore

Shift Time: 12:30 PM - 9:30 PM IST

Roles and Responsibilities

CRM Customer Service Module PO

• Collaborating with stakeholders to establish a product vision that aligns with business objectives
• Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers
• Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time.
• Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product
• Assisting clients in envisioning potential business solutions using Dynamics CRM
• Prepare functional requirements document, test case document for new projects
• Accountable for functional testing and documentation of results for all new projects / change requests / BAU items
• Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops
• Liase with the development team to ensure the product roadmap is delivered on time
• Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation.
• Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback.
• Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices
• Prepare training guides to educate the users with the functionality of the application

Experience-

• Minimum 5 years of experience in Microsoft Dynamics CRM – Customer Service (must) and Sales (good to have) modules
• Strong understanding of Email to Case Creation process, Routing mechanisms, Scheduling, Queues, Knowledge Articles, SLAs
• Experience with Unified Routing, Automatic Case Creation and Update rules
• Experience with Power Automate Flows
• Experience with Omnichannel – Voice Channel integration with CRM
• Experience in creating out of the box Dynamics views, dashboards
• Understanding of the security model of Dynamics CRM
• Experience in Data Analytics to generate Dashboards and Reporting
• Experience with creating Power BI reports (good to have)

Key accountabilities

• Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
• Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
• Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests.
• Maintain system configuration database, setup new sessions and modify existing sessions.
• Maintain data integrity and system load balancing.
• Automate support processes whenever possible with help of scripting.

Your profile

• 3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
• Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
• Working knowledge of Linux.
• Strong verbal and written communication skills.
• Understanding of electronic trading concepts. FX trading background is a plus.
• Good understanding of market connectivity principles and TCP/IP Networking
• Ability and desire to learn.
• Programming background is a plus.

Over iBabs

iBabs is hét platform voor efficiënte bestuurlijke besluitvorming binnen overheden, gemeenten en publieke organisaties. Met onze gebruiksvriendelijke oplossing helpen we duizenden ambtenaren, raadsleden en bestuurders om vergaderingen soepel te organiseren, documenten veilig te delen en besluiten transparant vast te leggen. iBabs is onderdeel van Euronext Corporate Solutions en groeit snel binnen Europa.

Over de rol

Als Head of Tenderdesk ben jij verantwoordelijk voor het professioneel en succesvol afhandelen van aanbestedingen. Je stuurt het tenderteam aan, bewaakt de kwaliteit en timing van inschrijvingen en zorgt dat iBabs bij elke aanbesteding de grootste kans maakt om te winnen. Je werkt nauw samen met Sales, Presales, Legal en het managementteam.

Je vervult een spilfunctie: je bent strategisch genoeg om Go/No-Go-beslissingen te nemen, en operationeel sterk genoeg om zelf de pen op te pakken wanneer dat nodig is.

Werkzaamheden:

• Eindverantwoordelijk voor alle tender- en aanbestedingstrajecten binnen iBabs, van oriëntatie tot gunning.
• Aansturen, coachen en verder ontwikkelen van het tenderteam
• Bewaken van kwaliteit, consistentie en tijdigheid van alle inschrijvingen en offertes.
• Nemen van Go/No-Go-beslissingen op basis van strategische fit, haalbaarheid en resources.
• Opstellen en continu verbeteren van standaard proposities, antwoordbibliotheken en templates.
• Samenwerken met Presales voor het verwerken van technische inhoud en productdemonstraties in tenders.
• Onderhouden van contacten met inkopers, adviesbureaus en andere relevante stakeholders in het aanbestedingsproces.
• Rapporteren aan de directie over tender-KPI's: wintrate, doorlooptijd, omzetbijdrage en verbeterpunten.
• Signaleren van marktontwikkelingen op het gebied van aanbestedings- en inkoopbeleid
• Actief bijdragen aan de positionering en profilering van iBabs in de publieke sector.

Over jou

Vereist

• Minimaal 5 jaar ervaring in een tender- of bidmanagement-rol, bij voorkeur in de software- of IT-sector.
• Aantoonbare trackrecord in het succesvol binnenhalen van complexe Europese en nationale aanbestedingen.
• Sterke schrijf- en communicatieve vaardigheden in het Nederlands
• Kennis van het aanbestedingsrecht en relevante regelgeving
• Ervaring met het aansturen van een (kleine) afdeling of team.
• Proactieve, resultaatgerichte werkhouding met oog voor detail en deadlines.
• Een afgeronde HBO of WO opleiding

Pré

• Ervaring en affiniteit met de (semi-)publieke sector: gemeenten, provincies, zorg of onderwijs.
• Bekendheid met vergaderbeheer-, governance- of documentmanagementoplossingen.
• Ervaring met het samenwerken in een tenderteam of bid-omgeving.
• Ervaring met SaaS-proposities of software-aanbestedingen.
• Kennis van aanbestedingsplatforms zoals TenderNed, Negometrix of vergelijkbaar.
• Ervaring met de inzet van AI tooling voor de (gedeeltelijke) beoordeling, analyse en beantwoording van tenders
• Ervaring met BPKV (voorheen EMVI) methodiek en het schrijven van kwaliteitsplannen.

The company

Euronext Corporate Solutions, part of the Euronext Group, offers software and tailor-made advisory services spanning investor relations, communication, governance and compliance. We already supports over 4,000 organizations in more than 25 countries. As a fully integrated division of Euronext, Euronext Corporate Solutions includes all the resources to pursue its business activities and growth ambition: Revenue, Growth Marketing, Product, Technology & Operations, Client Services and Transformation. It also relies on Euronext support functions to accompany its growth.

Find out more: www.corporatesolutions.euronext.com .

Als je vragen hebt of je cv direct naar recruitment wilt sturen, stuur dan een e-mail cmaassen@euronext.com

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Er du klar for å være med på å forme fremtidens kapitalmarkeder i Euronext‑gruppen?

Vi søker en engasjert og kommersiell Sales Manager til Euronext Corporate Solutions – en rolle som kombinerer salg av løsninger innen Investor Relations, Communications og Compliance.

Dette er en mulighet for deg som har noen års erfaring innen B2B‑salg og ønsker å ta neste steg i et internasjonalt miljø med høyt tempo, sterke fagmiljøer og et bredt europeisk nedslagsfelt.

Som Sales Manager vil du jobbe med hele porteføljen av Euronext Corporate Solutions – blant annet Shareholder Analysis, IR.Manager, LiveEquity, EuroStockNews, Compliance‑løsninger og rådgivningstjenester – og selge disse til børsnoterte selskaper og andre relevante virksomheter i Europa.

Dine hovedansvarsområder

• Drive nysalg mot potensielle kunder og beslutningstakere i prioriterte markeder

• Identifisere vekstmuligheter, bygge en solid pipeline og bidra til inntektsvekst

• Representere og styrke den kommersielle satsingen innen IR, Communications & Compliance

• Samarbeide tett med kolleger i Euronext Corporate Solutions, Primary Markets og Euronext Securities for å sikre koordinert go‑to‑market og produktinnsats

Hvem vi ser etter

Vi søker en engasjert, relasjonssterk og resultatorientert person med følgende bakgrunn:

• 2–7 års erfaring fra B2B‑salg, gjerne innen programvare, profesjonelle tjenester, finans eller kommunikasjon

• Interesse for – eller erfaring med – kapitalmarkeder, IR, kommunikasjon eller compliance

• Sterke kommunikasjonsevner og trygghet i dialog med ledere og beslutningstakere

• Evne til å drive salgsprosesser fra lead til signering, og bygge tillitsfulle relasjoner

• Selvgående, strukturert og motivert av å jobbe i et internasjonalt og kommersielt miljø

• Flytende norsk og engelsk; andre nordiske språk er en fordel

Om Euronext Corporate Solutions

Euronext Corporate Solutions, en del av Euronext‑gruppen, leverer programvare og skreddersydde rådgivningstjenester innen investor relations, kommunikasjon, styring og compliance. Vi støtter allerede over 8 000 organisasjoner i mer enn 35 land.

Les mer på: www.corporatesolutions.euronext.com

About Euronext’s ETF business

Are you ready to shape the future of capital markets? Join a dynamic and multicultural team based in Paris, Milan and London to shape and implement Euronext ETF Europe, a major pan-European initiative within the Euronext “Innovate for growth” strategic plan. This project is designed to unify all Euronext ETF markets and to achieve a single consolidated order book for each ETF. The  aim is to streamline ETF trading across Europe, enhance market efficiency, simplify distribution and improve transparency for all participants. 

Take part to our missions:

• Deepen relationships with ETF issuers, trading firms and retail brokers to increase our listing and trading market share.
• Expand broker coverage and develop tailored solutions to maximise ETF retail opportunities in Europe, in close coordination with the Sales team.
• Enhance ETF market quality and trading experience on Euronext.
• Drive business development projects to expand ETF offerings and implement innovative trading solutions.

Last but not least, boost your learning journey in financial markets and ETFs by joining our highly skilled and collaborative team.

You will primarily be responsible for: ​ 

Market knowledge & stakeholder engagement

• Build effective relationships with all stakeholders (internal and external), including ETF issuers, market makers, brokers and trading participants
• Leverage an extensive local network and deep knowledge of the ETF ecosystem across Germany, Austria and Switzerland to identify and pursue opportunities for growth across the DACH region
• Act as a thought leader and ambassador for Euronext’s ETF business, representing the company at industry events and conferences

Business Development & Market Expansion

• Identify and pursue opportunities to grow ETF listings and trading volumes, collaborating with Sales and Business Development teams
• Help to develop and deliver tailored solutions for trading firms and retail brokers, addressing their specific needs and maximising retail flow capture
• Provide insightful analytics and market quality assessments to enrich client conversations and support business development initiatives
• Conduct market quality analyses and competitive benchmarks to assess Euronext’s positioning and identify areas for improvement

Client Engagement & Technical Expertise

• Prepare and deliver clear, data driven presentations to senior management and clients
• Act as a trusted technical expert during interactions with liquidity providers, banks, and trading participants
• Support the rollout and adoption of new trading functionalities and features, ensuring smooth internal coordination and client understanding

Your Profile

• 5 – 7 years of experience in the ETF or electronic trading industry
• Extensive knowledge of the ETF product, market structure and key actors in the DACH region, including trading firms and retail brokers
• Proven ability to build and maintain relationships with ETF issuers, trading firms, retail brokers and other market participants
• Strong local network and understanding of the German ETF landscape, with the ability to broaden coverage to Central & Eastern Europe and the Nordics
• Solution-oriented mindset, with a focus on delivering client solutions and maximising business opportunities
• Excellent interpersonal and communication skills, comfortable presenting insights to senior stakeholders and speaking at industry events
• Solid analytical skills with the ability to turn observations into clear, actionable proposals
• Strong communication and teamwork skills, with experience collaborating across quantitative, commercial, and product teams

Fluency in English. German and additional European languages are a plus.

Why Join Us?

• Be part of a team shaping the future of ETF trading and distribution in Europe
• Work on innovative projects with high visibility across the industry
• Collaborate with leading market participants and cutting-edge technology

Key accountabilities
• Work with team-based risk coordinators, produce risk profiles with the business and facilitate management responses, presenting these to senior managers as required.
• Support management in Business and Support Functions by identifying, analyzing and advising on mitigation and risks
• Develop, manage and monitor key risk indicators and promote risk awareness across the Euronext Group.
• Analyses and interprets complex data to provide regular reports and recommendations to stakeholders, identifying risks and taking appropriate action or escalating as appropriate
• Conduct ongoing review of existing methodologies, policies and best practices, provide recommendations for improvement and support the implementation of any resulting changes
• Draws on technical knowledge to contribute to risk change management projects and activities
• Develop and communicate on risk appetite and usage for decision-making
• Applies expert understanding of legislation and compliance requirements and external best practices, to develop and implement recommendations to enhance risk monitoring and reporting

Your profile
• Knowledge of the company’s markets, operations and / or IT an advantage.
• Good knowledge of risk management principles.
• Excellent analytic skills.
• Strong presentation skills and ability to discuss risk in an approachable manner.
• Strong communication skills with the ability to communicate effectively with all levels including senior executives, both orally and in writing.
• Ability to work well on own initiative.
• Fluent in English; while French, Italian and Deutch are a plus

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal.

The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.

About ELITE

ELITE is the Euronext ecosystem to support private companies by connecting them to skills, network and capital to drive their sustainable growth in the long-term, allowing them to access private and public capital markets.

The ELITE offer is built around three pillars:

Access to skillset and expertise, via a proprietary training program covering a range of topics, from growth strategy to innovation and internationalization, from risk management to corporate governance to funding options. Access to an international network: ELITE members benefit from exposure to leading peers and advisors, as well as media coverage and access to exclusive events Access to growth capital, via traditional or alternative funding solutions, acting as a bridge from private to public.

Since ELITE’s launch, more than 2.300 companies have been part of the ELITE network, which today counts 1.500+ companies with an aggregate revenue of around €188 billion, representing 39 sectors and employing 652.000 people. ELITE has been a successful story, providing concrete support to many companies to accelerate their growth: €947 million raised with direct support from ELITE for over 260 companies leveraging also on the Basket Bond model, 76 companies have been listed raising €3.8 billion, 187 companies issued 269 bonds raising €3,55 billion, and 528 companies managed over 1.750 M&A deals.

ELITE  –  Business Data Analyst

The resource - within the Strategy and Business Development division - will support data-driven activities and strategic initiatives by gathering, organizing and analysing information from complex datasets to extract actionable insights in order to enhance business performance and decision-making, both for internal scope (i.e. analysis, reporting, new members onboarding, …) and for business development insights (i.e. clients' needs mapping, data strategy evolution, data-driven upselling/cross selling opportunities).

The Business Data Analyst will work in coordination with the other ELITE's business divisions including product, sales and marketing to continuously enhance and foster a data driven approach across all ELITE’s functions.

Activities will involve data operations and manipulation tasks including cleaning and integration. The resource will use tools such as Excel and query languages to transform and enrich data through data mapping techniques, and tools such as Power BI to analyse and visualize data and insights.

Workplace: Milan, Palazzo Mezzanotte

Key Responsibilities

• Data Management: Analysis, quality assurance, integration of data collected from the community to produce solid data sets usable for internal and external analysis, visualization and future machine learning operations. Valorization and integration of unstructured data, classification and extraction of relevant information from different data sources. Ensure data quality and maintenance of data assets (internal DB) by implementing best practices in data management and governance.
• Data Analysis & Insights: Analyze datasets to identify trends, patterns, and opportunities for business improvement. Provide actionable insights based on data in order to monitor and enhance business performance.
• Reporting & Visualization: Create and maintain dashboards, reports and visualizations (Excel, Power BI, …) to communicate key metrics and insights effectively.
• Support on Product & Market development:
  • Build specific, sector-oriented knowledge for the different products/solutions to be developed or tested with current and prospect clients Europe-wide
  • Help to identify market needs and opportunities through data analytics and provide actionable potential offer/product and sales activities (outbound)
  • Collaborate with cross-functional teams (sales, marketing, product) to support the development of new products/solutions and maintenance of existing products/solutions in line with client requirements and data mapping
• Contribution on revenue management: enhance data management and strategy to continuously improve and maintain revenues (including on a recurring basis) with existing and new clients.
• Client success: support the team to ensure that the service/product is successfully delivered to the clients. Identify upselling/cross-selling opportunities.

Candidate Profile/ Key Skills

• Education: Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, Management Engineering, Economics, or a related field.
• Proven experience (at least 2y) in data management, analytics and insight generation. Experience in a role to support business development, strategy, innovation or sales is a plus.
• Strong analytical thinking and problem-solving skills with the ability to analyze complex data and provide actionable insights.
• Proficiency in data analysis tools and languages, including Excel Power Queries, R, SQL and Python)  and data visualization tools like Power BI.
• Excellent verbal and written communication skills, with the ability to clearly and concisely present complex information to non-analytical stakeholders.
• Ability to leverage internal and external relationships, drive forward projects and provide clear business input into functional requirements.
• Proactive attitude, precision and attention to detail, ability to adapt in a dynamic and cross-functional environment.
• Collaborative, open, pragmatic, team-worker, customer oriented and data driven approach to work.
• Fluency in English

Introduction

Euronext Clearing is a multi-asset-class clearing house that provides proven risk management capabilities for Euronext’s cash, financial and commodity derivatives markets. As the central counterparty (CCP) of choice for Euronext markets, it ensures the efficient and safe functioning of the markets.

We are seeking a skilled Clearing Operational Risk Manager to join our team in Rome. In this role, you will support the operational risk framework and contribute to the ongoing development of risk culture and processes across the organisation, ensuring robust risk management in line with regulatory requirements and industry best practices.

You will be primarily responsible for:

• Leading and coordinating the identification, assessment, monitoring and mitigation of operational and IT risks, including cyber security, IT resilience, business continuity, third-party and data management
• Develop, manage and monitor Key Risk Indicators and promote risk awareness across the Company
• Supporting the implementation and continuous improvement of the Enterprise risk management framework, ensuring alignment with Group policies, regulatory requirements (including DORA) and industry standards
• Providing expert guidance on risk policies, methodologies and control requirements to business and functional teams
• Coordinating scenario analysis and contributing to Recovery and Resolution Plans, presenting findings and recommendations to management
• Preparing and delivering clear and concise risk reporting to Senior Management, Risk Committees and the Board
• Analysing incidents and emerging risks, issuing recommendations for mitigation and supporting follow-up actions
• Draft Operational risk assessment on strategic initiatives and projects
• Acting as a point of contact for regulators, resolution authorities and internal/external auditors, coordinating responses and ensuring timely engagement
• Promoting risk awareness and best practices across the organisation, and supporting the development of junior team members

Your profile

• Master’s degree in computer science, cyber security, engineering, information technology, economics, finance or a related field
• 5-6 years of work experience within financial or technology services (e.g. banks, regulators, audit or consultancy firms), ideally with exposure to clearing or post-trade environments
• Good knowledge of IT governance, information security and business continuity frameworks (such as ISO/IEC 27001, ISO 22301, NIST, CIS Framework, ITIL, DORA)
• Strong transversal understanding of end-to-end business, operational and IT processes
• Experience in coordinating projects and engaging with regulatory authorities
• Excellent analytical, critical thinking and problem-solving skills, with the ability to assess cross-functional impacts
• Strong communication and presentation skills, with the ability to discuss risks in an approachable and structured manner
• Precision, attention to detail and the ability to deliver under pressure and tight deadlines
• Fluency in both spoken and written English
• Proficiency in Microsoft Office suite

Working with us means:

• Joining a dynamic, international team at the forefront of European capital markets
• Playing a key role in the development and diversification of Euronext’s clearing franchise
• Access to professional development opportunities and exposure to senior stakeholders
• Contributing to a culture of excellence, innovation and continuous improvement
• Apply by submitting a CV in English.

About Euronext Clearing
Euronext Clearing is a multi-asset-class clearing house that provides proven risk management capabilities for Euronext’s cash, financial and commodity derivatives markets. As the central counterparty (CCP) of choice for Euronext markets, it ensures the efficient and safe functioning of the markets. Join us and play a key role in the development and diversification of Euronext’s clearing franchise.
Find out more about us at: Euronext Clearing

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.