Services & Support

Live Market Status

Live status information on Euronext’s Cash & Derivatives Markets

To guarantee member firms a fair, secure, reliable cash trading environment, dedicated Euronext market professionals are always on hand to provide advice and ongoing support.

Relationship Management

To guarantee member firms a fair, secure, reliable trading environment, dedicated Euronext market professionals are always on hand to provide advice and ongoing support.

Operational Client Services
Contact the Operational Client Services Desk for all operational queries and support requests:

- Across the Euronext Cash Markets, Derivatives Markets and MTFs.
- In Test and Production environments.

Email clientsupport@euronext.com

Telephone:

Belgium: +32 2 620 0585
France: +33 1 8514 8585
Ireland: +353 1 6174 289
Portugal: +351 2 1060 8585
The Netherlands: +31 20 721 9585
UK: +44 20 7660 8585

Service hours: 08:00 – 19:00 CET.
Outside of these hours, calls will be transferred automatically to an available Markets Representative (06:30 – 22:30 CET).
 

Onboarding

Onboarding and Client administration team
Email: EuronextMembership@euronext.com
Tel: +31 20 721 42 64 

Complaints Process

Euronext reminds its members that they should follow specific procedures when raising claims regarding the operation of the Euronext Securities Markets (as defined in the Euronext Rules).

These procedures provide guidance on how and when to file a claim, depending on the circumstances. Non-compliance with the procedures may prevent Euronext from duly instructing a claim, thus potentially delaying the investigation of the claim and a decision being reached. In an extreme case, it could lead to the claim being time-barred.

Claims should always be submitted in writing and should be filed as close as possible to the event giving rise to the claim, ideally within 6 weeks of the event.

All complaints duly received will be investigated by Euronext, which reserves the right to require the complainant to provide further information upon request. A failure to do so may lead to the complaint being rejected.

The complainant will be advised of the outcome of the investigation, and the consequent decision, as soon as practicable.

Complaints relating to the Euronext Securities Markets should be sent in writing to:

Head of Operations Euronext Markets
Euronext
14, place des Reflets
92054 Paris La Défense Cedex
France

Email: EMSClaims@euronext.com

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