Euronext Clearing - Junior Service Manager

Location: Milan preferred or Rome

Department: IT Clearing

Key Responsibilities

• Assist the Service Manager in the day-to-day management of client service delivery.

• Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

• Support the resolution of incidents, problems, and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

• Contribute to continuous service improvement initiatives and process optimization.

• Support implementation of new or updated IT services.

• Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).

• 1–3 years of experience in IT support, service desk, or IT service delivery environments.

• Familiarity with ITIL principles or certification (ITIL Foundation preferred).

• Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies:

• Strong understanding of IT service operations and customer service principles.

• Excellent communication skills with both technical and non-technical stakeholders.

• Analytical and detail-oriented mindset with strong problem-solving abilities.

• Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

• Ability to work collaboratively in a fast-paced, client-facing environment.

• Good written and spoken English language skills (B2 level or above required).