Euronext Clearing - Junior Service Manager

Date
Job ID
R24016
Country
Italy
Job City
Milan
Job Family
IT Operations and service management
Job Type
Employee
Job Sub Type
Permanent

Location: Milan preferred or Rome

Department: IT Clearing

Role Overview
Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction.

Key Responsibilities

  • Assist the Service Manager in the day-to-day management of client service delivery.

  • Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

  • Support the resolution of incidents, problems, and change requests with technical support teams.

  • Support meetings and service reviews by preparing reports and presentations.

  • Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

  • Contribute to continuous service improvement initiatives and process optimization.

  • Support implementation of new or updated IT services.

  • Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).

  • 1–3 years of experience in IT support, service desk, or IT service delivery environments.

  • Familiarity with ITIL principles or certification (ITIL Foundation preferred).

  • Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies:

  • Strong understanding of IT service operations and customer service principles.

  • Excellent communication skills with both technical and non-technical stakeholders.

  • Analytical and detail-oriented mindset with strong problem-solving abilities.

  • Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

  • Ability to work collaboratively in a fast-paced, client-facing environment.

  • Good written and spoken English language skills (B2 level or above required).