Licensing Support Officer

Job Profile

As a key member of the Licensing team, the Licensing Support Officer works closely with Licensing Managers to support the active management of client contractual relationships by executing key administrative processes within the department. This role is responsible for executing essential administrative processes and ensuring clients receive exceptional service, timely information and support that enables customers to operate effectively and grow their business.

Key accountabilities

1.    First-Line Support

Act as the initial point of contact for licensing-related queries and requests, ensuring timely and accurate responses.

2.    Manage Pre-Approval Process

Oversee the Information Supplier pre-approval workflow, maintaining compliance and efficiency.

3.    Invoice Query Resolution

Collaborate with Market Data clients and Finance teams to resolve invoice-related issues and reduce unpaid balances.

4.    Deliver Training and Guidance

Conduct training sessions on the MyMarketData platform and provide guided walkthroughs to assist clients with updates to Market Data Licensing agreements.

5.    Project Management

Monitor project trackers and action items from meetings and emails, ensuring projects remain on schedule and milestones are achieved by proactively following up with stakeholders.

Knowledge, Skills, and Experience Required

Experience

• A minimum of 2 years’ Market Data experience working within the financial industry, preferably within Market Data, procurement or client relationship management.

Education & Knowledge

• Degree level education, preferably in Economics, Finance or related field.
• Working knowledge of Euronext products and services.
• Market Data experience is required.

Skills

• Accountability & Quality Delivery
  Demonstrates a strong sense of ownership and commitment to delivering high-quality outcomes consistently.
• Analytical & Problem-Solving Skills
  Confident and proactive in identifying issues, analysing data, and implementing effective solutions.
• Attention to Detail & Accuracy
  Maintains precision in all aspects of work, ensuring compliance and minimizing errors.
• Time Management & Prioritization
  Effectively manages multiple priorities, balancing urgent tasks with long-term objectives while remaining flexible.
• Communication & Language Skills
  Excellent written and verbal communication skills; fluency in English is essential, and proficiency in additional languages is preferred to support a global client base.