Projects & Optimisation Analyst (Dutch speaker)

Role Summary

Your main goal as Projects & Optimisation Analyst is driving operational excellence and delivering outstanding results for customers. In this role, you will play a key part in managing both internal and external projects, ensuring the highest standards of service and continuous improvement.

Key Accountabilities

• Managing a variety of internal and external projects to enhance our service offering and customer satisfaction, respecting budget, resource planning, deadlines and priorities.
• Leading customer projects, including onboarding new clients, managing implementations after successful public tenders, overseeing data migration projects, and supporting mergers or divestitures of existing customers.
• Coordinating internal projects focused on improving service delivery processes, maintaining compliance with ISO9001 standards, and upholding data security in line with ISO27001 requirements.
• Identifying areas for process improvement and proactively initiating and leading optimisation projects.
• Collaborating with cross-functional teams to ensure project objectives are met on time and within scope.
• Communicating effectively with stakeholders, providing regular updates and managing expectations throughout the project lifecycle.
• Define, track, and report project KPIs to ensure successful and timely delivery.
• Proactively escalate risks and blockers internally when needed to keep projects on track and ensure delivery.

This list of tasks is not exhaustive and more tasks that reasonably fall within scope of the role may be added.

Knowledge, Skills and Experience Required

• Primary experience in project management, ideally in a technology or service-driven environment.
• Strong analytical and organisational skills, with a proactive approach to identifying and implementing improvements.
• Ability to prioritise tasks and projects and to manage multiple projects simultaneously and adapt to changing priorities.
• Strong ability to work with timelines and meet deadlines
• Familiarity with ISO9001 and ISO27001 standards is an advantage.
• Excellent communication and stakeholder management skills.
• Fluent in English and Dutch.
• Knowledge of and affinity with various project methodologies applied, including Waterfall, Agile, Scrum, Kanban and PRINCE2.