Customer Success Manager - Finland & Sweden

Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking an experienced customer success manager to join our dynamic team in Stockholm. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.

Key responsibilities

• Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.

• Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.

• Carry out upsell motions across your assigned customer base

• Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.

• Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements.

• Lead regular business reviews and provide strategic guidance to help clients achieve their business objectives.

• Resolve escalated issues promptly and effectively, ensuring a positive customer experience.

About you

• Minimum three years’ experience in customer success, account management or a related client-facing role within a SaaS or technology company.

• Proven track record of managing enterprise accounts and driving customer outcomes.

• Excellent communication, negotiation and problem-solving skills.

• Strong analytical skills with the ability to interpret data and make actionable recommendations.

• Native in Finish, business fluent in Swedish and English

• Bachelor’s degree in business, technology or a related field.

What we offer

• Flexible working arrangements and a supportive team culture.

• To be part of both a startup and a company that belongs to an international group. The best of both worlds!

• To be part of an international, young and ambitious team

• Attractive office in the heart of Stockholm

About ComplyLog

ComplyLog is today owned by a company called Euronext. Euronext owns the stock exchanges in Amsterdam, Brussels, Dublin, Lisbon, London, Milan, Oslo and Paris. This means that we can offer a corporate environment that combines the small startup with elements of being part of an international group.

ComplyLog's products simplify and automate corporate needs in regulatory compliance, through easy-to-use and efficient digital tools. We have the leading solution for insider list management in the Nordic region and are now expanding across Europe with a broader product portfolio.

InsiderLog is a web-based platform based on an annual subscription model and has already managed to attract more than 800 customers including well-known blue-chip companies, banks and law firms since the start in 2016.

IntegrityLog is a simple online tool that enables anonymous reporting of all potential ethical violations and errors. With the implementation of the EU's whistleblowing directive 2021, IntegrityLog ensures that companies follow the rules and guarantees a secure platform for whistleblowers.

LiabilityLog is a digital liability register that saves time and ensures that you comply with Finnish municipal law.

Read more about us at https://www.corporatesolutions.euronext.com/solutions/compliance-manage…