Careers

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal.

The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.

Key Responsibilities

The candidate will be responsible for:

• Schedule and prepare the board meetings (preparation of agendas and notices of meetings of the boards of directors, boards of statutory auditors and shareholders' meetings of the Italian companies in the Euronext group);
• Preparation of supporting documents for meetings of the corporate bodies and drafting of the relevant minutes;
• Drafting and review of corporate documentation (deeds/deliberations/minutes; up
• Dating of the corporate registry and handling relations with providers for filings with the Company Registry and the Revenue Agency);
• Supporting the development and implementation of projects aimed at digitizing the meetings of corporate bodies.

Candidate Profile

The ideal candidate has:

• Degree in Economics or Law;
• Excellent knowledge of English (both written and spoken);
• Team working;
• Attention to details;
• Proactivity;
• Good communications skills

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 2,000 listed issuers and around €6.6 trillion in market capitalization as of end March 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.

Key Accountabilities
. Ensure effective management of the CMDB and that the content is accurate. Maintains CIs to ensure CMDB accuracy and completeness
. Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with
. Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
. Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
. Works with other ITSM processes to understand new requirements and identify how Configuration management can support
. Support and administer the tool for configuration and asset management, and additional applications or modules as assigned
 
Profile and Skills
. Degree in Computer Science or in other related field. - IEFP Level VI
. Basic knowledge of IT Configuration and Asset Management processes.
. Basic knowledge of Asset discovery tools
. Solution-oriented mindset and able to provide recommendations for the current and future platform.
. Familiarity with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
. Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
. Able to generate reports for KPIs.
. Strong organizational skills.
. Excellent collaboration, customer service, and communication skills to work in a team environment.
. Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

The Amsterdam exchange building is a listed building which requires specific technical maintenance services. TheMaintenance Manager will be responsible for managing the maintenance contracts with 3rd parties and keeping the HVAC/ E-&W Installations in good condition, according to Dutch legislation.   

Job Purpose

• Supporting and managing technical infrastructure and maintenance Euronext Amsterdam property.
• Supporting and managing technical infrastructure and maintenance for the IT department on a consulting basis;
• Operational responsibility for physical safety subject to department responsibilities (Access control/ camera surveillance/fire detection- and prevention etc);
• Support and manage E- & W maintenance for the Electrical installations/ UPS/ Generator/ and water supplies;
• Manage and maintain the Audio/Video installations in the building;
• Support and manage HVAC maintenance (Heat Ventilation and Air Conditioning);
• Manage the Health & Safety procedures according to local legislations and protocols;
• Safeguarding building technical conditions;
• Technical assistance and support projects when and if applicable.

Key Accountabilities

• Management technical infrastructure maintenance as described above ensuring that all in-house services provided are efficiently performed and implement changes when required to improve the service;

• Manage annual contracts retaining to job holder, ensure that contracts are continually reviewed and adjusted where appropriate to achieve maximum flexibility and cost savings;

• Keeping the BMS (Building Management System) up to date;

• Technical assistance on any related Facilities projects ensuring they are completed within the allocated time frame;

• Liaise with departmental managers, heads of departments and directors relating to any Facilities requirements or special requested technical services.

Knowledge, Skills and Experience Required

• Education on Engineering level with regards to building E-, W- and HVAC

• Good communication on all levels of staff.

• Good knowledge of the English language verbally and in writing.

• Able to adapt within job responsibilities.

• Able to reach to support the business when required.

• Computer skills, word, excel.

• Knowledge of company Procurement policy.

• Knowledge of company money laundering and gift policy.

Personal Qualities

Results Focus

Accountability for getting things done. Raises possible obstacles to delivery with the relevant people makes suggestions to overcome problems. Promotes a “performance culture” – focuses on time scales, quality, cost and results. Role models results focus and resilience in own behaviour.

Leadership

Providing scope to people and tasks to achieve business objectives. Energises in others (including oneself) a sense of achieving results. Establishing and building relationships to accomplish work objectives. Sponsor of talent and builds capability in people. Energising and directing teams based on an understanding of the dynamics that create high performance in teams. Driving the business strategy/objectives.

Teamwork

Driving shared goals and objectives. Creating a culture that respects the needs and contributions of others e.g. encouraging and enabling others in the team. Contributing to forming the consensus view.  Actively promotes non-hierarchical relationships and team working in the business (e.g. implements flexible team structures, discourages reliance on status). Promotes “good will” and co-operation across departments; liaises with key players.

Innovation

Takes a holistic view of the market/industry and its broader environment – quick to spot key relationships and levers on business performance. Thinks laterally – generates a range of possible future scenarios.  Analysing and visualising the future path. Challenging existing methods and assumptions. Identifies opportunities for directional change – not merely tactical or incremental adjustments.

Customer Focus

Sponsoring initiatives in customer service to internal and external (to Euronext) customers.  Focussing vision on improving the quality of service within resources.  Reflects customers’ current and future requirements in business strategy. Agrees objectives for improving service based on customer needs. Proactively developing customer relationships by with other executives. Keeping customers informed at an appropriate level. Defines drives and reinforces a customer-focused culture; makes excellent service the norm.

Euronext

Euronext is de toonaangevende pan-Europese marktinfrastructuur en vormt kapitaalmarkten voor toekomstige generaties. De missie is om Europese economieën te verbinden met wereldwijde kapitaalmarkten, innovatie en duurzame groei te versnellen. Euronext is gevestigd in 18 landen in Europa, de VS en Azië, met gereguleerde beurzen in Nederland, België, Frankrijk, Ierland, Italië, Noorwegen en Portugal. De groep is zowel organisch als extern gegroeid, met een omzetstijging van €458 miljoen in 2014 naar €1,5 miljard in 2022, met 2.200 medewerkers en 55 nationaliteiten.

Met bijna 1.900 beursgenoteerde emittenten en ongeveer €6,5 biljoen aan marktkapitalisatie eind juni 2023, heeft het een ongeëvenaarde blue-chip franchise en een sterk diverse binnenlandse en internationale klantenbasis, evenals een grote gemeenschap van technologiebedrijven, de Euronext Tech Leaders. Euronext begeleidt bedrijven nauwgezet dankzij zijn pre-IPO programma’s en een volledige reeks innovatieve bedrijfsdiensten. Euronext exploiteert gereguleerde en transparante aandelen- en derivatenmarkten, een van Europa’s toonaangevende elektronische vaste inkomenshandel markten en is het grootste centrum voor schuld- en fondsnoteringen ter wereld. Het totale productaanbod omvat aandelen, FX, Exchange Traded Funds, warrants & certificaten, obligaties, stroom, derivaten, grondstoffen, geavanceerde datadiensten en indices.

De groep biedt een Europese multi-asset clearing house via Euronext Clearing, en bewaar- en afwikkelingsdiensten via Euronext Securities centrale effectenbewaarinstellingen in Denemarken, Italië, Noorwegen en Portugal. Euronext benut ook zijn expertise in het beheren van markten door technologie, bedrijfs- en datadiensten aan derden te leveren.

Euronext voert een ambitieus ESG-beleid, vertaald in zijn "Fit for 1.5°" toezegging naar net zero, ondersteund door SBTI goedgekeurde doelstellingen.

Euronext Corporate Services

Euronext Corporate Services speelt een centrale rol in de "Growth for Impact 2024" strategie van Euronext. Het realiseerde in 2023 een omzet van €46 miljoen, een groei van +12% ten opzichte van 2022, en is daarmee één van de belangrijkste groeimotoren van de groep.

Euronext Corporate Services bedient al meer dan 4.500 klanten, waaronder meer dan 1.000 beursgenoteerde bedrijven, private bedrijven, adviseurs en publieke organisaties. Klanten zijn gevestigd op alle Euronext-markten (Nederland, België, Frankrijk, Italië, Ierland, Noorwegen, Portugal) maar ook daarbuiten (bijv. VK, Duitsland, Zweden, Denemarken, Finland, Spanje).

Het team bestaat uit meer dan 170 professionals verspreid over Europa. Zij helpen beursgenoteerde bedrijven om optimaal gebruik te maken van de kapitaalmarkten en ondersteunen zowel private als publieke organisaties om efficiënter te opereren.

Deze unieke en uitgebreide waardepropositie is opgebouwd rond drie belangrijke pijlers:

• Governance diensten: Aan publieke en private organisaties bieden wij iBabs, onze board portal oplossing om bestuursvergaderingen veiliger, georganiseerder en efficiënter te laten verlopen (tijd besparen bij het voorbereiden van agenda's en agendabundels, eenvoudig samenwerken met aantekeningen, stemmen, notulen, enz.). Onze geavanceerde videotechnologie stelt organisaties in staat om eenvoudig publieke vergaderingen uit te zenden. Van webinars, townhalls tot studio-evenementen, wij bieden de juiste oplossing.
• Investor relations en communicatie diensten: Wij helpen onze klanten om hun zichtbaarheid, betrokkenheid en internationale dekking te vergroten bij aandeelhouders, investeerders en alle belanghebbenden met toonaangevende digitale communicatie- en streamingoplossingen. We bieden ook flexibele en op maat gemaakte marktgegevenscomponenten voor Investor Relations-websites van beursgenoteerde bedrijven. Onze IR.Manager tool biedt een compleet en intuïtief IR-beheer- en targetingsplatform voor corporate IR-teams om de workflow en betrokkenheid te professionaliseren. Ons adviesteam biedt uitgebreide advisering, ESG-advies, marktinformatie en besluitvormingsanalyses voor beursgenoteerde bedrijven die actiever willen zijn op de kapitaalmarkten.
• Compliance diensten: Onze ComplyLog-producten helpen bedrijven hun EU-regelgevingstaken te vereenvoudigen, workflows te versnellen en compliance te waarborgen door het beheer van insiderinformatie en insiderlijsten te automatiseren, zodat zowel emittenten als hun professionele adviseurs voldoen aan de Europese Verordening marktmisbruik (MAR).

Euronext Corporate Services is een volledig geïntegreerde divisie van Euronext, inclusief alle middelen om haar bedrijfsactiviteiten voort te zetten: Revenue, Growth Marketing, Product, Technology & Operations, Client Services en Transformation. Het maakt ook gebruik van Euronext ondersteunende functies om haar groei te begeleiden.

Belangrijkste verantwoordelijkheden

• Beantwoorden van inkomende supportverzoeken via telefoon en e-mail in overeenstemming met onze SLA's
• Complexe problemen doorverwijzen naar de juiste teams voor verder onderzoek en oplossing
• Samenwerken met collega's om een hoog niveau van klanttevredenheid te handhaven
• De leiding nemen over back-office gerelateerde taken met betrekking tot onze producten
• Voortdurend bijleren en vaardigheden ontwikkelen om alle ECS-producten te beheersen en ondersteuning op een dieper niveau te bieden met een meer technisch karakter

Profiel

• Sterke mondelinge en schriftelijke communicatievaardigheden in het Engels en in het Nederlands
• Vermogen om te multitasken en effectief prioriteiten te stellen
• Probleemoplossend vermogen en oog voor detail
• Flexibel voor veranderende werktijden en avonddiensten
• Een proactieve en klantgerichte houding
• Brede kennis van informatie- en communicatietechnologieën
• Kennis van procedures binnen overheidsorganisaties, investor relations of EU-regelgeving is een groot pluspunt

Key responsibilities

The Client Connectivity Analyst reports to the Head of Connectivity Services and:

• supports the provision of connectivity services (helping the team within the product life cycle)
• interacts with other divisions/departments/teams to ensure customer satisfaction;
• supports the team in designing or improving processes and procedures;
• supports the team in reaching the ISO 27001/20000 and 22301 certifications for Connectivity Services;
• supports the team to reach the revenues budget.

Required skills:

• Master’s Degree preferably in Telecommunications or Electronics Engineering or related topics/equivalent experience;
• At least 2 years of work experience in information technology with focus, possibly, on connectivity services (experience carriers and/or connectivity providers and/or datacenters is considered a plus);
• Experience in processes/procedures review
• Knowledge of ISO 27001/20000 and 22301 certification would be highly appreciated
• Fluency in both spoken and written English;
• Strong organizational and analytical skills;
• Good knowledge of Microsoft Office Package (Word, Power Point, Excel);
• Excellent team working attitude;
• Very good communication skills;

• Entrepreneurial attitude;
• Strong motivation;
• Enthusiasm;
• Being customer and result oriented;
• Creativity.

Following the significant growth of the Group to coordinate Group payroll activities and  in light of the increasing European regulatory requirements (DORA, CSRD), the need for enhanced reporting, the HR team is looking for a motivated Group Payroll project manager to join our dynamic HR team.

He / She will work in close cooperation with the HR Group specialists team (HR Operations, HRIS, compensation & benefits), local HR team (HR D, HRBP, payroll partners) as well as with the ENX Risk, Compliance and Internal control stakeholders.

The Group payroll project manager has 2 main responsibilities :

• He/She coordinates the monthly payroll activities with the payroll provider and the Euronext payroll partners based in our different countries and he/she manages some payroll activities in especially in small countries.
• He/she is responsible for the management, accuracy, and security of all HR-related data within the organization. As such he/she plays a critical role in ensuring that the data supports the company's strategic goals and complies with legal and regulatory requirements

HR Group team members are strong guardians of company values and principles, so you should have strong interpersonal skills, be approachable, responsive, results oriented, rigorous, proactive, and trustworthy.

Key accountabilities will be:

Payroll coordination:

• Follow-up the monthly payroll activities with the payroll provider and the Euronext payroll partners based in our different countries (track log, status report, mitigation plan status, …).
• Work closely with the Euronext payroll partner to consolidate the evolutions and establish a mitigation plan with the provider concerning any issue or improvements.
• Create and monitor relevant payroll KPIs with the provider.
• Maintain payroll processes and payroll business continuity plan in collaboration with  Euronext payroll partners.
• Manage of the payroll cycle in specific countries (countries with very limited number of employees, Employee of Record set-up), if relevant.

HR data quality & reporting

• Design & deliver HR KPI to monitor HR data quality in Workday and others HRIS systems (like absenteeism, …), HR processes compliance (termination process, background check, on/offboarding) and HR processes efficiency (recruitment, performance, …) ,
• Support the Group HRIS team in preparing KPI and answers to internal control, security requests and external auditor (access management control, dormant accounts , payroll controls, …).
• On the basis of HR KPIs, monitor, contribute to designing remediation plans and coordinate the improvement of: (i) HR data quality in Workday and others HRIS systems (  T& A data consistency , (ii) HR processes compliance (termination process, background check, on/offboarding) and (iii) HR processes efficiency (recruitment, performance, …);
• Ensure documentation and traceability of KPIs (evidence, proof of control,…).
• Assess and monitor HR data quality and processes efficiency, and propose and implement actions to simplify, make more efficient & reliable our HR data & processes;
• Be proactive in proposing and implementing new automation or improvements
• As key stakeholder of the HR Data, be a key contributor to the HR team awareness and best practices sharing on data quality and HR processes;
• Create and maintain an up-to-date documentation.
• Create a HR data dictionary to manage the HR Data Governance : identify the “Golden data”,  references for the HR community to understand the data’s structure, meaning, and application in various HR systems and processes

The key accountabilities only describe the main activities and is not exhaustive. It evolves depending on the expertise level and ongoing projects.

We are looking for the following profile:

• High level of analytical and problem solving skills.
• Rigorous, organized and dynamic. Results and deadline driven.
• Proven experience in a data management.
• Proven experience in payroll coordination in an international environment  (France, Italy, Nordic country).
• Understanding of payroll specificities &  HR processes.
• Strong communication and interpersonal skills.
• Excellent command of spoken and written English. 
• Advanced proficiency in Excel and proficient in PowerPoint.
• Ideally over 5 years’ experience in a HR data management & payroll follow up.
• Master’s degree or equivalent in a relevant subject.

Who are we ?

Euronext ? It's the leading pan-European market infrastructure, connecting European economies to global capital markets to accelerate innovation and sustainable growth. Euronext manages regulated markets in Belgium, France, Ireland, Italy, Norway, the Netherlands, and Portugal.

Our goal is to shape capital markets for future generations. In this regard, Euronext holds a unique position within the financial ecosystem. We serve the real economy by bringing together buyers and sellers in transparent, efficient, and reliable trading venues.

In this key role, Euronext has a responsibility to the entire financial community, not only to ensure financial stability but also to make a decisive contribution to a sustainable growth model in the countries where we operate.

Market Operator ? But how ?

With nearly 2,000 listed issuers and a market capitalization of approximately €6.6 trillion at the end of March 2022, Euronext boasts an unmatched franchise of blue-chip stocks and a highly diversified national and international client base.

At its core ?

Euronext operates regulated and transparent equity and derivatives markets, one of the leading electronic fixed-income trading markets in Europe, and the world's largest listing center for debt securities and funds. Our comprehensive product offering includes equities, currencies, exchange-traded funds, warrants and certificates, bonds, derivatives, commodities, and indices. The Group offers a multi-asset clearinghouse through Euronext Clearing and provides custody and settlement services through Euronext Securities' central securities depositories in Denmark, Italy, Norway, and Portugal.

Euronext also leverages its market expertise by providing technology and managed services to third parties. In addition to its main regulated market, it operates a number of junior markets, simplifying access to listing for SMEs.

How is this possible ?

Euronext views its members as key players in its success, regardless of their profession. To thrive in this dynamic environment, Euronext seeks to welcome more talents to join and contribute!

Euronext is hiring !

This is your opportunity to join a motivated and dynamic team in an international environment, where you can develop both generalist and operational skills in human resources management.

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Key accountabilities

Within the Group HRIS & HR Services department , the HRIS Workday & projects intern will provide support to Euronext local HR Directors, HR business partner and payroll teams, in all countries and stakeholders across businesses.

She/he will pro-actively contribute to HRIS projects working with the

HR specialists team made of the HR operations team, compensation team and learning team.

You will join a diverse, international and agile team in charge of HR processes & systems at group level.

In a glimpse : If you are rigourous, reliable, proactive, eager to learn in an international environment and passionate about : HR, HRIS, Digital transformation, Project Management, Support, People Development, Process, Tools, Data & Reporting… let’s discuss !

As HRIS Workday & projects intern, some of your key accountabilities will be to :

HRIS management

• Administrate the HRIS tools at the group level 
• Manage data quality and control, especially between the main HRIS system Workday and other surround products by designing and implementing relevant KPIs and quality check. Look for automatization etc.
• Testing Workday evolutions or new functionalities

Projects and process improvements

• Participate actively in our HRIS projects such as evolutions of the tools by engaging with stakeholders to gather requirements and ensure that the tool’s evolution aligns with the HR community’s needs
• Collaborate on Change management plan by working closely with the Group HR project manager to develop comprehensive change management strategies (including communication plans, trainings and support to HR team)
• Foster continuous improvement by gathering feedback from the HR community to identify areas for improvement and by developing our HR Super Users community
• Animate and engage with the HR community through the delivery of our recurring HR Newsletters and HR awareness sessions
• Contribute to the integration of new entities in our HR processes and tools
• Prepare and support operational committees across HR operations including Weekly updates and Project committee.
• Contribute to update and improve internal HR documentation (policies, HR book of process, action cards, …)

Profile and skills

Education and knowledge

• Business School or University degree in HR, Economics or statistics.

Skills

• Structured, reliable and rigorous with attention to detail and ability to prioritize; Project management skills is a plus,
• Client-service orientated,
• Interest in HR systems and functionalities,
• A previous experience in HR or with HR system like Workday or Time & Attendance will be a plus.
• Excellent English verbal and written communication skills
• Very good communication skills, both written and oral.

Ideal start date : ASAP

Euronext Finance department

The Finance department supports the Euronext organization and its management and it is accountable for the accurate financial representation of Euronext operations. It is in charge of keeping the books of the company, produces the budget and forecast as well as all financial indicators necessary for the effective management of the company. The financial information is made available internally (management reporting) and externally (annual report, quarterly communication to the analysts, ..).

We are looking for an executive assistant to support our Chief Financial Officer (CFO) and our Chief Communication and Investor Relation Officer (CCIRO).

As a crucial element of support for Senior Executives in the Finance department, to ensure the management of all administrative and secretarial tasks with minimal guidance, liaising regularly with senior-level internal and external staff, the Executive Assistant to the Chief Financial Officer is also supporting the Chief Communication and Investor Relations Officer and their respective teams.

Key accountabilities

The candidate will:

• Manage diary, scheduling across multiple time zones and business travels and handle the organization of the meetings, extensive and complex travels with multilocation and tight schedule (especially for investor/analyst roadshows).

• Manage day-to-day communications as the main point of contact, representing as such the CFO and CCIRO, for internal teams and external clients/stakeholders like banks, regulators, investors, analysts...

• manage day-to-day administrative tasks (calendar, phone calls, writing letters, emails, purchase requests and expenses).

• use knowledge of the organization to work with limited direction from the senior executives to ensure efficient secretarial support

• Review monthly invoices and expenses processes for accuracy and timely payment.

• Coordinate investor roadshows and meetings with brokers, and organise all the logistics (transfer, hotel, flights / train, printing documents).

• Populate the IR Manager CRM with investors meetings, prepare roadshow itineraries and documents back up .

• Coordinate local investors events (welcoming, sending of presentation to the venue,...) 

• Liaise closely with other Managing Board Executive Assistant located in other Euronext Offices, and primarly those from our Paris office to ensure smooth activity for the CFO when he works from Paris, and for the CCIRO based in Paris.

Profile and skills

The Candidate must be a strong team contributor with a deep experience as an executive assistant to C-Level in multinational environment. The key attributes of the candidate will be:

• Excellent interpersonal skills

• Reliability, rigour with a sense of flexibility

• Strong attention to details and respect of deadlines

• A high level of self-organization

• Ability to handle emergencies and assess situations, to understand requirements and to prioritise tasks

• Tact, discretion, high sense of confidentiality and the ability to manage “VIP” type of contacts

• Dedication to operational excellence, great sense of initiative, team spirit

• Demonstrated quality of writing skills

• Team-player and collaboration skills

• Fluent in English; while French, Italian are a plus

Euronext is looking for an apprentice to support the office of the Group COO and Euronext Paris COO Business Manager, for 1 to 2 year(s).

JOB DESCRIPTION

Job Title

COO Office Apprentice

Permanent or Fixed Term

Apprentice

Dept and Location

COO Office , Paris

Reports to

COO Business Manager

Job Profile

Euronext – COO (Chief Operating Officer) Office

The COO Office  currently comprises 3 people, based in Paris. It overall all operational and technical activities part of Euronext. As such, the COO Office is the Head of the IT for Markets, IT for Clearing, IT for CSD, Digital, and Markets Services and IT-Transversal activities.  The Operating office is a key actor within the company as the provider of technological framework, and the gate-keeper of resiliency. It offers a multidimensional exposure part of ecosystem surrounding financial markets (issuers, French Tech companies, financial institutions, high-frequency traders, regulators) and a better understanding of the inner workings of an ambitious, growing pan-European company across functions (Sales, Strategy, M&A, HR, Marketing, Communications).

The team support the Group’s strategy, operating operational activities. As part of the Operating office, this internship is a unique opportunity to get involved in a variety of strategic initiatives with direct impact on the growth and development of the company with a focus on IT, while achieving concrete impact on the organization through processes’ enhancements, and communications. As part of the role, you will work directly with the Business Manager of the Group COO.

Key Accountabilities

COO Business Manager Assistant is part of the Corporate and Project job family gathering all transversal strategic roles which exist either in the various Euronext countries and/or in the various departments of the organization.

The successful candidate will focus particularly but not exclusively to:

• Monitor and enhance  COO performance, and strategy by :

• Defining and tracking KPIs aimed at improving COO departments’ performance ;
• Contributing in process optimization that will improve overall productivity within the department, working closely with external departments (Finance, Infrastructure, Information Security, IAM, End User Services, Market Operations, etc.) ;
• Identifying and assessing potential innovations that could be relevant for COO scope ;
• Participating in the design of the future strategic plan, and budget for the Group COO ;
• Supporting the continuous enhancement at COO level in the areas of straight through processes, project stakeholders’ skills management, quality of reporting & tools ;
• Monitoring both key projects’ progress across the portfolio and the underlying data quality, in particular via the monthly reporting cycle and following up with relevant stakeholders.

• Support, and empower the Group COO in their communications : conferences, regulators meetings, Group meetings with Managing Board  by :

• Writing fact-based, concise presentations, presentations for internal or external meetings, liaising with relevant experts and stakeholders within the organization;

• Supporting the organization of corporate events that are of critical importance for the organization such as the Townhall
• Securing the preparation of monthly  reports for the key governance bodies, including reports to the Managing Board by liaising with the relevant departments and colleagues.

Knowledge, Skills and Experience Required

• Final or penultimate year student from a business school, engineering school, or university with strong academic credentials ;
• Highly proficient in Microsoft Office (Word, Excel & PowerPoint) and in data analysis ;
• Excellent written & spoken English language is essential ;
• Excellent interpersonal skills – working with teams from various locations and departments, and interacting with varying levels of seniority across the organization ;
• A hard-working autonomous team-player who brings energy, is proactive, and is keen to learn ;
• Superior ability to navigate within virtual teams and multicultural environments ;
• Attention to detail, and sense of confidentiality is critical given the severity of the information that will be shared with the successful candidate.
   

Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally