Euronext Clearing - Client Support Analyst

Join us as a Client Support Analyst !

We are looking for a Client Support Analyst, to join the Client Support Team in Paris or in Rome.

You will be primarily responsible for: 

• Act as the main point of contact for an assigned portfolio of clients, ensuring high-quality support with an account management approach.
• Manage client requests, operational issues, and incident resolution, ensuring timely escalation and follow-up until closure.
• Handle client communications related to operational matters, service updates, and issue resolution, maintaining strong and transparent relationships.
• Monitor client satisfaction and identify opportunities for service and process improvement, reducing operational risks and increasing efficiency.
• Ensure compliance with Service Level Agreements (SLAs), internal procedures, and quality standards.
• Collaborate with internal teams (Operations, Risk, IT, Business) to ensure smooth service delivery and effective issue management.

Your profile

• Bachelor’s degree in Economics, Finance, Business Administration, or related field.
• 1–2 years of experience in Client Support, Client Services, Operations, or Account Management within financial services.
• Good understanding of clearing services, financial markets, and client relationship management.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills and client-oriented mindset.
• Fluent English required; Italian and/or French is a plus.