Service Operations Analyst

Join Euronext as a Service Operations Analyst

You will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations.

Your responsibilities will be provide 1st Level Technical Support across a broad range of disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients. The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security.

The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management. This role is both internal and external facing, located within the Service Operations Group, which in turn is a part of the IT Operations and Engineering group.

Key Accountabilities
▪ Prioritization and progression of resolution for faults or queries on the full range of systems;
▪ Troubleshooting issues relating to applications, infrastructure, database, network or security;
▪ Active participation in serious incident, problem and change management;
▪ Undertaking of project work to help implement best support practice and continued success of
the Euronext businesses.

Profile and Skills
 

Essential:
▪ Degree, CET or equivalent in a computer related subject;
▪ Enthusiasm combined with a collaborative attitude;
▪ Excellent communication skills, both oral and written;
▪ English is a must, as it will be used on a daily basis to communicate with other teams and customers;
▪ Excellent interpersonal skills;
▪ An affinity with: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; Monitoring
Systems - Nagios; Network - Juniper/Cisco; Security - TCP/IP, TCPdump, Nessus, Snort;

▪ A hands-on mentality and a structured way of working;
▪ Ambition and potential to develop a successful IT career;
▪ Ability to multi-task and prioritize;
▪ Strong awareness and interest in technology;
▪ Superb problem solving skills;
▪ Experience in working effectively within a team and on your own.

Desirable:
▪ Knowledge of financial markets;
▪ Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants);
▪ Knowledge of ITIL framework and processes;
▪ Scripting language (Shell/Perl/PHP/Python).

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