EUS IAM Service Delivery Operations

Date
Job ID
R27211
Country
Portugal
Job City
Porto
Job Family
EUS Engineering
Job Type
Employee
Job Sub Type
Permanent

Key Responsibilities

IAM Service Delivery Operations

  • Operate and manage day-to-day IAM service delivery (tickets, requests, access reviews).
  • Ensure timely execution of services by tracking SLAs, deadlines, and operational queues.
  • Act as the central coordination point across IAM, IT, Security, and business teams.
  • Proactively identify and escalate service risks, delays, or capacity issues.

Service Performance & Control

  • Monitor service performance against SLAs/ISLAs and drive resolution of breaches.
  • Ensure consistent, high-quality service delivery with proper tracking and reporting (dashboards, metrics).
  • Enforce operational controls, audit evidence, and documentation standards.
  • Take ownership of service execution and ensure end-to-end delivery.

Access Review & Governance Operations

  • Plan, track, and drive completion of access review campaigns.
  • Engage stakeholders (Application Owners, managers, IT) to ensure timely closure.
  • Ensure audit readiness

Required Experience

  • 3+ years in IAM/IT, with strong understanding of access governance and risk.
  • Experience with IAM/PAM tools (e.g. SailPoint, Okta, CyberArk, Entra ID, AD).
  • Familiar with ITIL, ticketing tools (e.g. Jira), SLAs, and reporting.
  • Hands-on experience with provisioning, recertification, and audit controls.

Key Skills & Profile

  • Strong IAM expertise, analytical mindset, and problem-solving skills.
  • Excellent stakeholder management and follow-up.
  • Proactive, detail-oriented, and delivery-focused.
  • Comfortable working in regulated environments and challenging when needed.
  • Clear communicator with technical and business stakeholders.