Application Support Engineer

Date
Job ID
R24113
Country
Portugal
Job City
Porto
Job Family
IT Ops Engineering
Job Type
Employee
Job Sub Type
Permanent

Join us as an Application Support Engineer

Are you passionate about technology and problem-solving? We are looking for an Application Support Engineer to join our team, ensuring the seamless operation of critical post-trade applications. This position will be based in Porto and you will report to the Corporate Action Team Manager.

Your key responsibilities:

Application Support & Incident Management

  • Provide technical support for vendor platform applications (e.g., Megara Corporate Actions Platform for Euronext CSDs).

  • Integrate the Production schedule for application support (24/5 support – business hours onsite, on-call outside business hours).

  • Follow and enforce ITIL and ISO 20000 best practices.

  • Triage incidents related to post-trade applications and other ITCCA team responsibilities:

    • Analyse, manage, and resolve complex incidents requiring deep system and application knowledge.

    • Monitor hardware and software components that support applications.

    • Support Incident Managers in coordinating emergency fixes when necessary.

    • Define and set up application alerts for first-level monitoring.

    • Manage communication with software vendors (e.g., Vermeg) and escalate incidents when required.

Software Deployment & Change Management

  • Participate in software deployment planning, assessing the need for new technical configurations.

  • Ensure proper impact analysis on existing software components and update them in CMDB.

  • Contribute to change management processes related to software updates and continuous improvements.

  • Support problem management, identifying trends and opportunities to enhance processes and applications.

Collaboration & Continuous Improvement

  • Work closely with internal teams and stakeholders to ensure smooth business execution.

  • Maintain professional relationships with clients, business lines, and technology partners.

  • Track and resolve medium-complexity issues, escalating when needed.

  • Contribute to operations monitoring development and process enhancement.

What we expect from you:

Technical Skills

  • Strong background in application support and troubleshooting, including:

    • Platform and application log analysis.

    • Database querying.

    • BASH scripting.

    • Knowledge of OpenShift platform and microservices applications (a plus).

  • Experience in incident management, change management, and problem resolution.

  • Understanding of Central Securities Depository (CSD) environments and post-trade processes (a plus).

Soft Skills

  • Problem-solving mindset with a hands-on approach.

  • Strong sense of service and transparency in case of difficulties.

  • Ability to communicate complex technical topics to a variety of audiences.

  • Critical thinking and analytical skills, always looking for improvements.

  • Excellent interpersonal and collaboration skills.

Qualifications

  • Fluency in English is mandatory (spoken and written).

  • Portuguese, French, or other European languages are a plus.

  • Availability to travel as required.

Working with us means:

  • A vibrant international and diverse team where you'll collaborate with a network of 2,200+ talents across Europe, USA and Asia.
  • A collaborative and inclusive work environment that fosters professional growth with flexible career paths, learning and development opportunities
  • An agile, innovative and dynamic company where you can make an impact
  • Wellbeing programme, equal opportunities, work environment open to diversity in all its forms.

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth.

  • Operating in 18 countries across Europe, the US, and Asia, it has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal.
  • Euronext operates regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally.
  • The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services.
  • It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal.
  • Euronext also offers technology, corporate, and data services to third parties.