Senior Client Engagement & Governance Officer

Join us as a Senior Client Engagement & Governance Officer

We are looking for a Senior Client Engagement & Governance Officer to lead and coordinate client engagement and governance within Euronext Securities’ strategic programmes and projects, with a primary focus on the Euronext Securities Convergence Programme.

In this role, you will manage deliverables across multiple jurisdictions, ensure alignment with organisational priorities, and represent client engagement and interests.

The position requires proactive ownership, autonomy, and close collaboration with senior internal and external stakeholders across major initiatives, mainly the Euronext Securities Convergence Programme, as well as European Offering and T+1.

Key accountabilities

• Client Engagement and Governance Support:

  • Lead and coordinate client engagement activities and communication in line with strategic objectives across all relevant programmes and jurisdictions.

  • Act as the main point of contact for client stakeholders, providing regular updates, reports and strategic insights.

  • Own the tracking, monitoring and mitigation of client-related risks and issues; maintain a risk and issue register and escalate critical matters as needed.

  • Represent the Client Secretariat in executive forums, facilitate high-level discussions and collaborate with Sales, programme management and external partners.

  • Proactively identify opportunities to enhance Secretariat processes and client engagement frameworks.

• Material Preparation and Documentation:

  • Develop, deliver and present high-quality documentation, presentations and reports for clients and senior management.

  • Ensure all documentation aligns with the strategic objectives of the Convergence Program and is delivered to clients in a timely manner.
     

• Client Input and Feedback Management:

  • Collect, manage, and coordinate client inputs, feedback, and requests across various business domains and teams;

  • Ensure client feedback is effectively integrated into the development and execution of the Convergence Program;

  • Address differing opinions by ensuring that prevailing arguments are clearly communicated to all relevant stakeholders.

• Meeting Coordination and Agenda Management:

  • Organise and drive client meetings, manage agendas, and produce accurate minutes and follow-up actions at a strategic level within the Client Engagement Framework;

  • Facilitate meetings with necessary stakeholders, ensuring efficient communication and documentation of outcomes;

  • Collect, analyse and integrate client feedback into programme development and Secretariat processes, ensuring a continuous improvement approach.

Your profile

• Experience:

  • Minimum of three years’ experience in a client-facing or programme management role within financial services or post-trade industry.

  • Exposure to coordinating cross-functional teams and managing client relationships.

• Skills and Competencies:

  • Collaborative and customer-oriented, with a high level of accountability and integrity;

  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

  • Demonstrated ability to work independently, take ownership of deliverables and manage complex, international stakeholder relationships.
    Strong strategic, organisational and communication skills, with the ability to influence and engage at senior levels.

  • Proven experience in process improvement and change management across cross-functional teams.

• Preferred Knowledge:

  • Understanding of the post-trade value chain and familiarity with Euronext’s market model, service offerings, and relevant regulatory frameworks.

  • Experience working in a multi-jurisdictional setting preferred

• Education and Language Skills:

  • Bachelor’s degree in finance, business or a related field (or equivalent experience); advanced degree is an advantage.

  • Fluent in English, both written and spoken.

Apply by submitting a CV in English.