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Cotation en bourse
Connecting Europe's Fixed Income MarketsOne connected fixed income ecosystemLire la suiteSeamless listing, trading, clearing and settlement for fixed income
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Trading
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Trade Mini Bond Futures on main European Government Bonds
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Clearing
Connecting Europe's Fixed Income MarketsOne connected fixed income ecosystemLire la suite
Seamless listing, trading, clearing and settlement for fixed income
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Indices
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About Euronext
Euronext strategic planInnovate for Growth 2027Lire la suiteShaping capital markets for future generations
Service Request & Change Analyst
Date
Job ID
R28347
Country
Portugal
Job City
Porto
Job Family
IT Operations and service management
Job Type
Employee
Job Sub Type
Permanent
Key responsibilities:
- Manage service requests using ITSM tool and AI-powered platforms.
- Leverage AI and automation to categorise, route requests.
- Collaborate with IT to implement and optimise AI-driven workflows.
- Monitor chatbot and virtual assistant performance, ensuring high-quality user interactions.
- Analyse service request data using AI tools to identify trends and recommend process improvements.
- Produce automated reports and dashboards to track key performance indicators.
Required skills:
- Experience with ITSM platforms (e.g. ServiceNow, Jira Service Management).
- Understanding of AI concepts such as machine learning, NLP and automation.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.