EUS Engineer

Job description: IT on-site support for student experience programme

Overview
The IT on-site support role is responsible for delivering technical assistance and ensuring the smooth operation of IT systems within the student experience programme. The position requires a proactive approach to troubleshooting, maintaining hardware and software, and supporting students and staff to enhance their experience and productivity.

Key responsibilities

• Provide on-site technical support for students and staff, addressing hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT equipment including computers, printers, projectors, and other devices used in the programme.
• Assist with the setup and maintenance of digital learning platforms and classroom technology.
• Monitor IT systems and respond to incidents, ensuring minimal disruption to the student experience.
• Collaborate with the central IT team to escalate complex issues and implement solutions.
• Deliver basic IT training and guidance to students and staff, helping them utilise technology effectively.
• Maintain accurate records of support requests, resolutions, and equipment inventory.
• Support the implementation of new technologies and initiatives within the student experience programme.

Skills and qualifications

• Proven experience in IT support, preferably in an educational environment.
• Strong knowledge of Windows and Mac operating systems, network troubleshooting, and common software applications.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT qualifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are desirable.

Personal attributes

• Customer-focused approach with a commitment to enhancing the student experience.
• Problem-solving mindset and attention to detail.
• Reliable, organised, and able to manage multiple tasks effectively.