Senior Analyst, Technical Account Management • Te…

Key accountabilities
• Ensure effective execution of this roadmap in coordination with internal and external stakeholders and take direct operational ownership for its implementation
• In line with the Voice of the Customer, set-up transversal tools and processes across Corporate Services products, to build an efficient customer success framework enabling best-in-class customer onboarding, support and feedback
• Set relevant KPIs, objectives and reporting across all products to drive customer excellence behaviour and ensure maximum customer satisfaction and retention
• Enhance customer experience: learn from local successes and generalise when applicable to other markets - travel required
• Lead ad-hoc projects to optimise progressively each step of the client journey
• Work together with the Sales, Marketing, Operations and Technical teams to innovate and generate up and cross selling opportunities amongst the existing portfolio of clients.
• The key accountabilities only describe the main activities and are not exhaustive. It evolves depending on the expertise level and ongoing projects

Your profile
• Experience in designing and implementing end-to-end customer success strategies and set-up
• Expert at using automation tools to streamline and structure processes across the entire customer journeys
• Demonstrated teamwork capabilities and ability to interact with different stakeholders in an international and multicultural environment
• Analytical thinking as well as ability to articulate a comprehensive strategy
• Business-driven, results oriented and proactive mindset
• Strong project management and coordination capabilities
• Flexibility and ability to adapt in fast growing and changing environment
• Fluent in English; while French, Italian and Deutch are a plus