Client Services Officer

Key accountabilities

• Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
• Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
• Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests.
• Maintain system configuration database, setup new sessions and modify existing sessions.
• Maintain data integrity and system load balancing.
• Automate support processes whenever possible with help of scripting.

Your profile

• 3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
• Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
• Working knowledge of Linux.
• Strong verbal and written communication skills.
• Understanding of electronic trading concepts. FX trading background is a plus.
• Good understanding of market connectivity principles and TCP/IP Networking
• Ability and desire to learn.
• Programming background is a plus.