KLM Messenger

KLM sounds gong for next step on Messenger

KLM Royal Dutch Airlines (ticker symbol: AF) is taking a next step on Messenger by introducing a new emoji service that makes it easy to find your way in an unknown city or country. KLM visits the Amsterdam exchange and sounds the gong, to bring this addition to their service to the attention.

Looking for the nearest ATM or train station? Simply send the matching emoji to KLM, share your current location and KLM instantly replies with the nearest address. And what about an Italian restaurant? The emoji pizza slice and your location are enough to help you on your way.

Since 2009 KLM gained a reputation as an initiator and pioneer in the area of social media services and campaigns in the social landscape. In February 2017, KLM had over 24 million fans and followers on various social media platforms. Through these channels, KLM receives more than 100,000 mentions every week, 15,000 of which are questions or remarks. On Facebook, Messenger, Twitter, LinkedIn, Instagram, WeChat and KakaoTalk KLM offers her customers a 24/7 one-stop-shop in 9 different languages. KLM’s Emoji Messenger Service is created together with creative digital agency CODE D’AZUR

For more information: www.klm.com

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