Head of iBabs

The role

The Head of iBabs is the central leadership point for iBabs. The role has four pillars:

• Full ownership of the tender process and direct management of the Tender Management and Consultancy teams.
• Overall coordination of the iBabs team. This means leading the iBabs Management Team and aligning Sales, Marketing, Support, Technology and Product, which sit in ECS functional organizations.
• Being the voice of iBabs in the Netherlands towards customers and the market.
• Act as a key contributor to the iBabs product roadmap and vision.

Additionally, as a member of the ECS Management Team, the Head of iBabs actively promotes and translates the ECS strategy and culture within his/her scope of responsibility, fostering engagement and ensuring alignment with ECS’ vision and objectives

This role suits a leader who can deliver through influence as much as through management, and who is equally credible with a client such as a municipal clerk, an internal stakeholder – whether sales, product, marketing, support or technology – and the ECS Management Team.

Key responsibilities

1. Tender process and team leadership

• Own the full tender process end to end: identifying and qualifying opportunities, preparing and submitting responses to maximise win rate, organising functional demos, and implementing new customers after award.
• Lead and develop the Tender Management and Consultancy teams, including Tender implementation projects and resource planning in line with growth.
• Ensure new customers are onboarded and implemented on time, on scope and to a high quality.
• Build repeatable processes, bid content and capabilities that keep iBabs the reference in Dutch public procurement.

2. Coordination of the iBabs management team

• Coordinate the iBabs Management Team and set shared priorities, objectives and a clear operating cadence.
• Drive cross-functional alignment between Sales, Marketing, Support, Product and Tech so that everyone works behind one set of iBabs priorities and customer commitments.
• Remove blockers, clarify ownership and accelerate decisions across functions.
• Share iBabs priorities with the ECS Management Team and incorporate feedback.

3. Representation in the Dutch market

• Act as the voice and face of iBabs in the Netherlands with customers, partners, sector bodies such as VNG, and public-sector decision makers.
• Build executive relationships with key customers and support major commercial opportunities.
• Represent iBabs at industry events and customer forums.
• Bring customer, competitive and regulatory signals back into the business

4. Product roadmap and vision

• Contribute to the iBabs roadmap with Product leadership, bringing market, tender and implementation insight into prioritization.
• Advocate for customer needs and emerging market opportunities.
• Help shape iBabs's long-term positioning within the market and within the ECS and Euronext offering.

What success looks like after 12–18 months

• Tender win rate and pipeline coverage improve against the prior baseline.
• Implementations are delivered on time, measured by time-to-go-live and customer satisfaction at go-live.
• Cross-functional priorities are clear and shared, with a measurable gain in execution speed.
• iBabs has a strong, visible market presence and executive customer relationships in the Netherlands.
• A visible contribution to roadmap decisions is in place.

Profile

• Senior leadership experience in SaaS or software serving the public sector, or in public-sector organizations working closely with technology vendors.
• Deep, hands-on experience with Dutch public procurement and tendering.
• A track record of leading through influence in a matrix organization.
• A senior presence with customers and stakeholders, combined with the ability to roll up sleeves on execution.
• The ability to translate customer and market insight into product vision.
• Fluency in Dutch and English.