Careers

Job summary

The Manager for the Common Message Hub team will be responsible for our messaging platform based on Incentage. This includes to ensure the daily operation as well as planning of relevant projects, maintenance, changes and team capacity planning.

The Incentage platform process messaging transactions based on ISO15022, ISO20022 and proprietary messaging formats and ensures transactions are delivered in right format to participants and business applications. Daily we process millions of transactions and it is a critical component in our IT landscape.

Key Accountabilities

• Build and lead the Common Message Hub (CMH) team
• Responsible for the CMH (Incentage) daily operation (2. Line support)
• Responsible for the CMH maintenance in accordance to new business requirements
• Deliver an obsolescence plan
• Build and maintain roadmap for the CMH to support convergence plans
• Support for the similar tasks as for CMH on the messaging within SWIFT and MQ when needed
• In cooperation with the other teams in the department align with strategy by developing and delivering upon the Strategy of Euronext.
• Composing team with the adequate capacity, competencies and experience levels to handle the responsibility of the team. The team currently consists of experienced technical developers spread across our European offices.
• Ensuring the availability and consistency of clear processes, procedures, best practices and the necessary tools for efficient work throughout the team and in alignment with relevant stakeholders.
• Ensuring the quality and the continuous improvement of the processes and procedures owned by the team through control and evaluation.
• Identifying, reporting and properly mitigating risks concerning the domain of the team.
• In cooperation with the People department and the employees to organize plans for personal development and responsibilities that can contribute to employee satisfaction and retention.
• Developing the employees through management and leadership in order to create a performing culture and motivate individual contributions.
• Ensure proper IT governance for outsourced services with suppliers within the responsibility of the team.

Profile and Skills

Education

• Master or equivalent level obtained through working experience 
• Relevant IT education
• Minimum 5 years of experience leading an IT Operations department in a large scale company, where operations were critical and preferably regulated

• Broad knowledge about IT operations and ITSM processes
• Able to work in complex and regulated environments
• Architectural and/or developer background
   

Personal skills

• Planning and structured
• Analytic
• Stakeholder management
• Responsible
• Delegating
• Impacting
• Determined
• High energy level

Communications and Public Relations apprenticeship

For candidates looking for a master’s degree apprenticeship (contrat en alternance) in 2024-2025, preferably available as of July or August 2024. Background in political science, financial communication and public relations appreciated.

Department

You would be working within the Group's Press Office with the Communications Manager for Euronext Paris and with the Chief Communications and Investor Relations Officer (CCIO) of Euronext who oversees every aspect of communications: Investor Relations, branding, traditional and social media relations, events and internal communications. You would be primarily involved in media relations with the French and UK press, working alongside an international team located in the company's respective countries.

This apprenticeship represents a fantastic opportunity for students looking to gain experience in corporate and financial communication within a Global Communications Direction, and looking to work on various projects that revolve around the financing of businesses. The apprenticeship offers the opportunity to gain valuable experience working alongside C-level representatives at an international company.

Media Relations

• Organise interviews, press conferences and support the preparation of dedicated key messages and briefing notes for the CEO

• Expected to contribute to the media strategy with the aim of promoting IPOs and Euronext markets (Euronext, Euronext Growth, Euronext Access)

• Expected to help with the preparation of key messages regarding the launch of new initiatives.

• Responsible for drafting communication material including Press releases in French and English

• Responsible for providing background research on journalists

Digital Communication

• Community Management: responsible for creating and editing content, helping with the drafting a social media posts for the CEOs’ accounts and reporting on conferences organized by the press office

• Creating content for company's websites (Intranet, Corporate website, Wikipedia,…)

Communications Strategy & Coordination in support of the Corporate Communications department

• Managing various international projects with events and marketing teams

• Creating monitoring tools to keep track on the KPIs of Euronext's results in terms of communications

• Highlighting and reporting these results regularly to the comms manager and the CCIO

• Developing the visibility of our spokespersons: CEO, Heads of Businesses, etc.

• Writing corporate terms of reference and briefing papers for our spokespeople on technical and strategic topics

• Supporting in the management of the relationship with the PR agency in France in the UK

• Assistance for the daily overview of Euronext related news and current affairs concerning the competitive environment, as well as the production of news summaries and frequent internal monthly and quarterly analysis.

Profile

• Bac +4/5 or gap year - CELSA, Sciences Po, IEP, Business Schools, Top-level Universities,…

• Should have experience of working in Communication at an agency or company

• Great knowledge in media and finance is a plus

• Familiar with web and social media - able to innovate in digital communication

• Dynamic, rigorous, curious and quick to react

• Good writing and communication skills

• Ability to analyze and synthetize

• Autonomous and able to take the initiative

• High standard of written and spoken English and French

• Familiar with Microsoft Office and Excel

WELCOME TO EURONEXT !

Qui sommes-nous ?

Euronext ?  C’est la première infrastructure de marché paneuropéenne, connectant les économies européennes aux marchés de capitaux mondiaux, pour accélérer l'innovation et la croissance durable. Elle gère des marchés réglementés en Belgique, en France, en Irlande, en Italie, en Norvège, aux Pays-Bas et au Portugal.

Son objectif est de façonner les marchés de capitaux pour les générations futures. À ce titre, Euronext occupe une position particulière dans l'écosystème financier. Elle est au service de l'économie réelle en réunissant acheteurs et vendeurs dans des lieux de négociation transparents, efficaces et fiables.

Dans ce rôle clé, Euronext a une responsabilité envers l'ensemble de la communauté financière, non seulement pour assurer la stabilité financière, mais aussi pour contribuer de manière décisive à un modèle de croissance durable dans les pays dans lesquels elle opère.

Opérateur sur le marché ? Mais comment ?

Avec près de 2 000 émetteurs cotés et une capitalisation boursière d'environ 6 600 milliards d'euros à la fin mars 2022, Euronext dispose d'une franchise inégalée de valeurs sûres et d'une clientèle nationale et internationale très diversifiée.

Et dans le fond ?

Euronext gère des marchés d'actions et de dérivés réglementés et transparents, l'un des principaux marchés électroniques de négociation de titres à revenu fixe en Europe et le plus grand centre de cotation de titres de créance et de fonds au monde. Son offre totale de produits comprend des actions, des devises, des fonds négociés en bourse, des warrants et des certificats, des obligations, des produits dérivés, des matières premières et des indices. Le Groupe offre une chambre de compensation multi-actifs par le biais d'Euronext Clearing, ainsi que des services de conservation et de règlement par le biais des dépositaires centraux de titres d'Euronext Securities au Danemark, en Italie, en Norvège et au Portugal.

Euronext tire également parti de son expertise dans l'exploitation des marchés en fournissant des technologies et des services gérés à des tiers. En plus de son principal marché réglementé, elle

exploite également un certain nombre de marchés juniors, simplifiant l'accès à la cotation pour les PME.

Comment cela est possible ?

Euronext considère ses membres comme acteurs de sa réussite quel que soit leur métier. Pour évoluer dans cette dynamique, Euronext souhaite accueillir davantage de talents afin d’y participer !

Euronext recrute !

C’est l’opportunité pour vous d’intégrer une équipe motivée et dynamique dans un environnement international, afin de développer des compétences généralistes et opérationnelles en gestion des ressources humaines.

Key Accountabilities 

Au sein de l’équipe Ressources Humaines France, l’alternant(e) RH interviendra principalement sur les missions suivantes (non exhaustive).

Gestion du processus de recrutement tout en garantissant une expérience candidat positive :

• Accompagner les managers dans leurs recrutements de stagiaires et alternants au sein de tous les départements basés en France (Business : Indice, cash & dérivés, etc., opérations et fonctions supports).

• Diffuser et gérer les offres de stages et/ou alternants via tous les canaux de recrutements (site carrières, jobboards, forums,…).

• Sélectionner les candidatures en adéquation avec la recherche et effectuer la pré qualification téléphonique.

• Planifier les entretiens RH et managers, ainsi que d’éventuels tests de compétences.

• Procéder à l’intégration administrative des futurs stagiaires et/ou alternants à l’issue de l’étape de recrutement.

Animation de la communauté early careers France toute en développant la marque employeur :

En lien avec l’apprenti(e) chargé(e) du recrutement sur le périmètre IT & Operations  :

• Contribuer à une intégration efficace des nouveaux stagiaires/apprentis au sein de la population des jeunes talents (early careers) en organisant leur intégration RH, des présentations métiers et équipes, des visites de nos locaux …

• Être le référent RH de cette communauté dans tous les aspects lors de leur vie professionnelle au sein d’Euronext en lien avec la DRH et l’équipe de HRBP France.

Suivi de la marque employeur :

• Contribuer au déploiement de la marque employeur et gérer les relations écoles.

• Organiser, participer et promouvoir le programme early careers Euronext lors de forums dédiés (Femmes ingénieurs, Handicap Talent …) et forums écoles (Sorbonnes, Edhec, …).

• Organiser et suivre les stages d’observation (stage de 3ième et seconde).

Formation :

Dans le cadre des projets transverses HR, l’apprenti viendra en support dans l’organisation des programmes/évènements en lien avec la formation.

Profil recherché :

Tu es à la recherche d’une alternance dans un environnement innovant et curieux(se) d’en apprendre plus sur le marché financier. 

Actuellement en formation supérieure bac+4/5. Tu es doté(e) d’une forte aisance relationnelle. Tu es reconnu(e) pour ton sens du détail, ta capacité de synthèse et rédactionnelle ainsi que ta capacité à conduire des projets de manière autonome.

Faisant preuve d’initiative dans les missions qui te sont confiées.

Ta maitrise du pack office est avancée ainsi que ton aisance en anglais, ta présence constituera un atout chez Euronext !

WELCOME TO THE TEAM !

L’équipe RH est actuellement composée de personnalités toutes aussi authentiques les unes que les autres, qui seraient ravie de t’intégrer parmi eux ! La force de notre équipe se puise principalement dans notre énergie, nos expériences mais surtout notre implication dans les divers sujets RH.

Toujours disponible pour échanger, former, apprendre, nous recherchons une personne dynamique, volontaire et qui a envie d’évoluer dans un environnement challengeant.

N’attend plus, rejoins les équipes EURONEXT ! 

• Identify valuable data sources and automate collection processes.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Mine and analyze data from company databases and date sets to drive optimization and improvement of product and platform development.
• Develop custom data models and AI algorithms to apply to data sets.
• Undertake preprocessing of structured and unstructured data.
• Present information using data visualization techniques.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Collaborate with engineering and product development teams to implement models and monitor outcomes.

requirements:
• Strong problem-solving & math skills with an emphasis on practical implementations.
• A drive to learn and master new technologies and techniques.
• Interest in automated testing and continuous integration.
• Comfortable in fast-paced, dynamic environment.
• Excellent communication and collaboration skills.

Key Accountabilities
• Monitor the competitive landscape of services and products of the company, conducts screening analysis to identify business targets, and ensures the reporting of his department. He/she will ensure the preparation of reports on business performance.
• Support Sales teams with business intelligence productions identifying commercial opportunities.
• Help the Management to drive the business by creating and maintaining key performance indicators and management tools.
• Carry the team’s effort and contribute to strengthening the department, he/she helps bolster the team’s research capacities by contributing to know-how and content on specific sectors and/or topics related to the markets.

• Support Euronext Clearing’s stakeholders on competitive watch and market intelligence.
• Support the Head of Cash Equity & Listed Derivatives Clearing in providing the business reporting incl. 360 revenues reporting, 360 costs reporting and board meeting materials on competition and business development topics.

• Support the Head of Cash Equity & Listed Derivatives Clearing and the team in analyzing new business opportunities (incl. preparing business plan, market studies, …).
• Use market studies and engage with trading and clearing teams to provide analysis on the evolution of the business KPIs incl. evolution of duration of portfolios on Repo, Net Treasury Incomes evolutions, etc.

Your profile
• Solid understanding of- and interest in- capital markets.
• Willingness and ability to work independently on multiple projects.
• Command of Excel and PowerPoint.
• Strong abilities to perform research and build relevant intelligence on a wide set of quantitative and qualitative topics.

• Excellent communication and collaboration skills, fluent in English.

Key Accountabilities

Na een gedegen inwerktraject ga je aan de slag voor onze klanten, deze bevinden zich met name binnen de gemeentelijke en overheidsmarkt. Tijdens de werkzaamheden ben je verantwoordelijk voor;

·         Een gedegen voorbereiding van de Webcast. Dit betekent controleren of de medewerkers van de klant de Webcast op de juiste manier hebben aangemaakt en of alle informatie beschikbaar is zodat jij zonder problemen je werkzaamheden kan verrichten. Daarnaast controleer je of er een internetverbinding actief is en of er beeld en geluid is. Mochten hier problemen aan het licht komen dan kan je terugvallen op onze support afdeling met technische experts;

·         Het bedienen van de Webcast. Hiermee bedoelen wij het starten, meeklikken van actieve agendapunten en sprekers, commentaar ingeven tijdens een schorsing en het stoppen van een Webcast/ Mochten er tijdens een live-uitzending problemen zijn dan stel je de medewerkers van de klant op hun gemak en neem je contact op met onze support afdeling om te zien of het probleem is op te lossen. Communiceer proactief met de medewerkers van de klant zodat zij weten wat de status is;

·         De sprekersindexatie. Deze dient binnen 48 uur opgeleverd te worden. Aan de hand van onze editor ben jij in staat om nauwkeurige sprekers-aanpassingen te doen in ons systeem zodat onze klanten tevreden zijn met het eindresultaat en probleemloos een vergadering kunnen terugkijken;

Knowledge, Skills and Experience Required

·         Kwaliteit en Inzet: Gedreven om een goed resultaat te bereiken, hoge eisen stellend aan zichzelf en de output;

·         Samenwerken: Zoekt samenwerking met anderen en levert een actieve bijdrage in het formuleren en behalen van gemeenschappelijke doelen;

·         Verantwoordelijkheid: Het onvoorwaardelijk nakomen van afspraken zowel intern als extern (follow-up), zich op een loyale en betrokken wijze inzetten voor de organisatie en onze klanten. Zich verantwoordelijk voelen voor eigen handelen en daarop aangesproken kunnen worden;

·         Servicegericht: Pittige en enthousiaste persoonlijkheid met een servicegerichte instelling;

·         Afspraken nakomen: Afspraak is afspraak voor onze klanten en voor ons in de organisatie.

·         Stressbestendig: In staat om te kunnen gaan met onverwachte situaties.

Voor het uitoefenen van deze functie zal bij de sollicitatie worden gevraagd om een VOG (Verklaring Omtrent Gedrag). Deze kan uiteraard gedeclareerd worden bij Company Webcast.

Within the Compensation & Benefits team the V.I.E. Compensation & International Mobility officer will provide expert guidance and insight to all our local HR and stakeholders across business, she/he will pro-actively deliver key Compensation & Benefits (C&B) projects and annual C&B processes working closely with the rest of the team.

Compensation and Benefits team members, located in Porto, Milan and Paris, are strong guardians of company values and principles. You should have strong interpersonal skills, be approachable, responsive, results and team oriented, rigorous, proactive, and trustworthy.

As V.I.E. Compensation & International Mobility officer, some of your key accountabilities will be to:

International Mobility

• Short Term Assignments policy implementation:
  • Ensure processes and rules are  followed to manage International assignments of less than 5 months
  • Act as a single point of contact for HR business partners and the assignee once the international move is validated
  • Manage relationship with different providers (tax, service apartments, relocation, …)
• International Mobility processes management & reporting
  • Keep up to date internal procedures
  • Propose adjustments, including concerning relationship with external providers, to enhance our efficiency and business / employee support
  • Make sure HR Business Partners are knowledgeable on International Mobility processes
  • Follow International Mobility population and prepare regular dashboards

Compensation & HR systems

• Support the C&B team during the compensation review process
• Define, with the C&B team, HRIS compensation developments needs in particular concerning Compensation review process
• Explain and highlight to HRIS team  expected developments  
• Manage tool testing and correction needs
• Is the point of contact for HR local teams regarding compensation processes and policies

Projects

• Coordinate communication and information of on-going projects to the HR team across Europe;
• Support the C&B team in some projects such as Registration Document preparation and Managing Board compensation reporting
• Lead and/or support other Group Compensation & Benefits projects.

Profile and Skills

Euronext is looking at the following profile:

• Client-service orientated, with attention to detail and ability to prioritize and work well in an environment with competing demands;
• Demonstrated Proficient in Microsoft Excel & Power Point (must have);
• Interest in analyzing data, and the ability to see beyond the numbers;
• Excellent English verbal and written communication skills
• Knowledge or experience of any HRIS (eg workday) is a plus!
• Prior experience in Compensation & benefits, International Mobility or HR controlling
• Education and knowledge: Business School or University degree in HR, Economics or statistics.

Euronext Amsterdam N.V. is a listed, high-tech company with strong European roots. It is the leading European stock exchange, with listing venues in Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo and Paris. Our mission is to build the leading European market infrastructure, shaping the capital markets for future generations by making an impact on our industry and our ecosystem. Euronext connects local European economies to the global capital markets, to accelerate innovation and sustainable growth.

There are almost 2,000 companies listed on the Euronext exchanges, including national and international blue-chip companies such as AMSL, Unilever, Philips, Heineken and Just Eat Takeaway, with a total worth of almost €5.6 trillion. It is also the leading exchange for derivatives, with on average 3.3 million transactions per day with a transaction value of €11.26 billion, and is home to more than 500 indices, including the AEX, the Dutch flagship index. With four central securities depository (CSDs) and one clearing house in Europe, Euronext manages the entire capital markets value chain.

Euronext Amsterdam, oldest stock exchange in the world

The origin of Euronext can be traced to the founding of the Amsterdam Stock Exchange in the 16th century, the oldest stock exchange in the world. In 2000 Euronext was founded by the strategic merger of exchanges in Amsterdam, Paris and Brussels.

Euronext nowadays is an international, intercultural company, which provides its more than 2,200 employees in more than 20 countries worldwide with a dynamic work environment at a high-tech company. In the Netherlands a total of 200 professionals help build the future of our fast-growing company.

Heart of the Dutch financial capital market

Euronext Amsterdam is located in the lively city centre of Amsterdam at the historical exchange building at Beursplein 5. This historical building is the heart of the Dutch financial capital market. With around 35 tenant companies all active in the ecosystem of the Amsterdam stock exchange, our building functions as a trading, knowledge and network centre in Amsterdam and the Netherlands.

About the department

With decades of experience in the index space, Euronext is one of the leading index providers in Europe. The company has over 1000 indices of all sizes and profiles, that are designed, calculated, and published in house. This includes over 45 ESG indices and 8 major blue-chip indices in Europe, namely our national flagship indices: AEX®, BEL 20®, CAC 40®, CAC 40 ESG® ISEQ 20®, OBX®, PSI® and MIB ESG®. More than 15,000 ETFs, funds, warrants, certificates, futures, and options are associated with the Euronext indices and over €100 billion of assets is benchmarked.

The team of Euronext Indices is the strategic business unit of Euronext responsible for the development, management and licensing of all Euronext indices and the partnerships with partners and data vendors. Besides our ESG and national blue-chip indices our product offering also consists of indices tailored to meet the demands of world’s largest issuers of financial products and investors looking for specific or enhanced market exposure at lower costs.

About the team and the role

To complement our team of index structuring and business development experts and to strengthen our processes and governance structure, we are looking for a driven individual to take the lead on the Index Rules, regulation, and governance procedures.

The Euronext Index Team consists of 13 team members in 2 European countries, who collaborate closely together to further strengthen Euronext’s position as international leading index provider. The position of the Index Analyst is stationed at Euronext Amsterdam.

For more information on Index Rules, procedures and methodologies please refer to the dedicated webpage on the Euronext website:

https://live.euronext.com/products-indices/index-rules

About the position

The Index Analyst will take the lead in the maintenance and development of the Euronext Index methodologies, including corporate actions methodology, and will ensure compliance with relevant Index regulations and market practices.

The candidate will primarily be responsible for:

• Creation, maintenance and development of Index Rules and methodologies
• Preparing agenda’s and lead internal committees on evolutions of Index Rules
• Leading external client consultations on Index Rules
• Analyzing and deciding on the treatment of complex Corporate Actions in Indices
• Tracking regulation and ensure Euronext Indices complies with the regulatory requirements (EU-BMR)
• Reporting on Index Activities for internal senior management and regulators.

Your profile

• At least 2 years of experience
• Master’s Degree in Business / Finance
• English: full professional proficiency is required
• Rigorous, curious and autonomous
• Hands-on approach and attention to details
• Team player and intercultural competence and excellent communication skills
• ESG expertise is a plus
• Excellent proficiency in Microsoft Office, Excel and Word

What Euronext Amsterdam has to offer

At Euronext we stand out for our strong local connection within an international high-tech company. With more than 2,100 capital markets experts with 55 nationalities represented in 18 countries, our company is a unique and diverse place to work.

The attraction and growth of talent is key at Euronext Amsterdam. To ensure this, we provide our team members with a stimulating, progressive working environment. Our way of working focuses on empowering productivity and creativity. Collaboration through teamwork and a non-hierarchical approach are of paramount importance.

As a modern employer we offer an attractive employee value proposition through which our employees can achieve their full potential. This includes a competitive salary, and many other benefits dedicated to personal growth, ongoing education and employee wellness, such as:

• A generous pension plan, fitted to modern standards
• A large number of holiday hours
• Continuous learning and development opportunities to grow as industry leaders and experts, including • a personal training budget
• Full access to our own online Euronext Academy and a wide variety of events during our annual learning week
• In-house physiotherapist and gym
• Full subscription to Headspace, the first-class mindfulness and mediation app

Company

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.6 trillion in market capitalisation as of end December 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.  

Department

Within the Communications and IR department, the Content marketing apprentice will support the  Content team in implementing and rolling-out the Content and brand strategy. She/ He will also support the team in developing and delivering highly visible external marketing and communication materials for corporate and business activities. 

Assignment

• The Content marketing & brand apprentice will work in the following activities:

• Help in the design of brand campaigns that articulate Euronext’s value proposition and educate stakeholders

• Assist in the development and launch of content campaigns (print and digital): develop different types of content (videos, infographics, brochures, etc.) and liaise with our design agency

• Craft messaging around corporate and business activities to gain maximum exposure

• Help optimise web content / SEO and Google Analytics. Work with the Digital and Content teams to understand content objectives and best practices

• Help in the design of brand guidelines language, ensuring the company follows our values in all content

Skills Required

• Bac +4/5 –  Marketing, Communication, Journalism, Economics Schools, or University

• Innovative thinker with strong ability to develop content in various creative formats in a B2B industry.

• Ability to think creatively against a backdrop of data and insight

• Excellent writing skills in French. Fluent in English (native would be a plus) Excellent communication and organisation skills

• Prior experience in Digital Marketing / Communication

• Team-spirit

• Autonomous and pro-active in suggesting new ideas

• Dynamic, rigorous, curious and quick to react

• Familiar with Microsoft Office  Knowledge of Drupal would be a plus

Apprenticeship to start in September 2024 for 1 or 2 years.

Key accountabilities
• Contribute to managing the lifecycle of IT process (Change, Problem, Capacity…) and assist operational teams in resource planning
• Analyze and resolve IT related issues and queries with the business
• Ensure the necessary supporting documentation report on IT process is accurate and meets the required standards in a consistent, professional and measurable manner
• Create customer reports and perform analysis and regular KPIs
• Advise teams on missing or required information needed to assess the production of internal IT process
• Provide technical support to internal and external users of IT applications and hardware.
• Liaise with senior staff to advise projects of existing demands on the live production services
• Work with customers to ensure Service Level Agreement (SLA) levels are maintained
• Answer performance and capacity issues that affect the live production environment

Your profile
• Strong problem-solving and analytical skills
• In-depth knowledge in either capacity planning, IT problem solving, IT change
• Preferably hold ITIL certification
• Possible Linux, data warehouse (Unix, Oracle) and scripting experience
• Flexibility and ability to work in environments with changing priorities