· How do I place orders through the Internet?
To place market orders on the Internet, you must first locate an intermediary authorized to provide this type of service. These services usually enable you to follow the market in real time, get advice, or place orders. Orders are routed via the Internet to intermediaries, who check margins then transmit them automatically to the market.

These services are provided for a fee. Prices vary depending on services provided. Some intermediaries' financial information services have a fixed subscription fee and may or may not charge additionally by the minute. There is often no subscription charge for Internet ordering and brokerage fees are generally less than those charged by brokers using traditional methods.

Several Euronext market members now offer these types of services. You can contact them under the heading: “Private Investor > How to start trading”
 
· Can I operate directly on the market without going through a broker?
No. In order to trade on the market you must have an account with a certified broker that routes orders by Internet. Placing orders by Internet can only be done through a broker.
 
· Does having an electronic account help me get the lowest brokerage fees?
Placing orders via the Internet is usually the most economical way to place orders on the market. Comparing the prices of different intermediaries will enable you to decide who offers the best rates.

· Can you suggest a broker to handle my account on the market?
Since the Euronext coordinates Euronext operations, it cannot favor any brokerage house by recommending it over another.

However, to assist your search we have drawn up a list of intermediaries who offer  financial information services and orders routing via Internet, under the heading: “Private Investor > How to start trading”.

You can also look also at the “Euronext members list”, under the heading “For our clients > Members > List of members". The intermediaries will be soon searchable by market (Cash or Derivatives; Amsterdam, Brussels, Lisbon, London, Paris), or alphabetically.

For each one, you will get its address and status.

This information is kept current by the Euronext Business Members relations Department.

· I invested in the market recently and I'd like your views on upcoming market trends.
While Euronext plays a central role in organizing and operating the stock market, it can give no opinion on any security traded. This area is the specialty and the role of brokerage firms.

Brokers' information are listed under the headings: “Private Investor > How to start trading” and “For our clients > Members > List of members".

Apart from that list, the heading “Other Financial Sites” (under the chapter “Tools & Services > General documentation”) will give you access to a list of selected websites where you can find that kind of information.

 · Are there Internet sites that provide real time share prices free of charge?
Real time share price services on the internet are not free, mainly because there are costs involved in gathering this sort of information.

To get real time prices you need to subscribe to a service.

The "Other Financial sites" heading (under the chapter “Tools & Services > General documentation”) includes a list of sites offering this type of service.

On its part, Euronext publishes prices for free (with 15 minutes delay) on all the instruments traded on its Cash markets: Amsterdam, Brussels, Lisbon & Paris (and soon on the Euronext.Liffe’s derivative markets).
Each instrument has its own information sheet, containing essential facts including market data (prices & characteristics), company profile data (provided soon by COFISEM & Bureau Van Djick), press releases and announcements calendar (sent to Euronext), Euronext Trading Announcements, official notices, price charts, historical data, and educational documents for some specific instruments.

These information sheets can be found from the home page at the top left using the “Quote search” engine, or browsing via the different headings proposed for each product family (Stocks, Funds, Warrants, Trackers, Indices, Bonds) under the “Trading” chapter, or by using the interactive services "My Portfolio”, “My Watchlist” or “My Alerts” in “My Euronext” chapter.

· Is it possible to receive daily information on a particular stock by e-mail 
Euronext will alert you for free on a selection of instruments that you can built under “My Euronext > My Alerts” heading.

You can be alerted on different way:
. "My Alerts - Digest mode»: you receive after the opening and/or after the closing of the market a mail detailing all the alerts of the day.
. "My Alerts - Trigger mode»: you receive an alert immediately when one of the parameter has been reached. This mode sends an alert for each parameter activated. For info, each single alert is triggered only once per day, and reactivated with the same values the next day.

Possible alerts: 
· High: when the last price is higher or equal to the limit preset
· Low: when the last price is lower or equal to the limit preset
· Change D/D-1 (%): when the change for the day (increase or decrease) is higher or equal to the one preset
· Volume: when the volume of the day is greater or equal to the one preset
· Reservation/Suspension: informs on the date and time, when one of these market state indicators has been activated.

· Can I follow market developments on-line free of charge?

You can follow the market free of charge going to:

. “Trading > Equities > Stocks > Market watch” heading to get the main Euronext indices and sectorial indices  levels (with 15 minutes delay),

. "Trading > Equities > Stocks” heading to get the all company fact sheets containing essential facts including market data (prices & characteristics), company profile data (provided soon by COFISEM & Bureau Van Djick), press releases and announcements calendar (sent to Euronext), Euronext Trading Announcements, official notices, price charts, historical data, and educational documents for some specific instruments.

. Each product family (Stocks, Funds, Warrants, Trackers, Indices, Bonds) under the “Trading” chapter, with all the info related to the topic: educational texts, press releases, Euronext Trading Announcements, notices, market data… 

For info, Warrants can be searched by their name, ISIN code, mnemo code, warrant type (call/put), underlying type (stocks, indices…), issuer, then filtered by maturity, strike, and main valuation parameters like volatility, gearing, delta, gamma, etc…

Trackers can be searched by their name, ISIN code, mnemo, or by different criteria: “Exposure”, “Underlying type”, “Tracker family”, “Index family”, or  “Sector”.

Bonds benefit from very advanced search criteria: “Bond type” (State bonds, Bonds public/semi public, corporate bonds, convertible bonds, etc..), issuer, trading type (continuous, call auction), Coupon type (fixed rate, floating rate)…

Last point, under “Tools & Services > Statistics center”, you will find the official levels for the Euronext indices, and the volumes for the different compartment of the markets, on a daily, monthly and yearly basis, by product family and by local segments.
 
 
. Do you provide a service that will help me keep an eye on my favorite securities or ones I hear about?
In continuous, updated with 15 minutes delay, you can access a free service containing a brief review of instrument prices, volumes, changes from the previous session, and suspension/reservation.

You can be alerted on different way:
. "My Alerts - Digest mode»: you receive after the opening and/or after the closing of the market a mail detailing all the alerts of the day.
. "My Alerts - Trigger mode»: you receive an alert immediately when one of the parameter has been reached. This mode sends an alert for each parameter activated. For info, each single alert is triggered only once per day, and reactivated with the same values the next day.

This service is proposed under “My Euronext > My Alerts” heading.

To do this, set the alert thresholds for minimum or maximum prices, for percent changes, for volume of trade, or for suspension/reservation in the "Parameters" window. You'll automatically receive e-mail alerts if the thresholds you set are crossed.
 
 
. How can I calculate my portfolio value, less brokerage fees and taxes?
To answer to your needs, you can make your own portfolio valuated with 15 minutes delay on our web.

To do this you can set up your own portfolio on the Euronext .com website. You can instantly determine your gain or loss from the last prices.

You can easily determine which equities are the best performers, highlight individual instrument performance and access the company profiles for each of your securities. By doing this, you are able to study meaningful corporate data in the form of market data (prices & characteristics), company profile data (provided soon by COFISEM & Bureau Van Djick), press releases and announcements calendar (sent to Euronext), Euronext Trading Announcements, official notices, price charts, historical data, and educational documents for some specific instruments.

This service is free and available under “MyEuronext > My portfolio” heading.
 
 
· I'd like to access and recreate price graphs for my favorite stocks on my computer. How do I do this?
Under the heading "Tools & Services > Data Center”, you are able to get all the historical data for free on all the instruments & indices traded on Amsterdam, Brussels, Lisbon, and Paris.

This service make it possible to consult on line details of the entire range of Euronext listed securities, including opening prices, highs and lows and the last price quoted for each session, with a maximum of 1 year history for each query.

It is provided for each instrument, but also for a group of instruments. In that case, select an index composition proposed amongst the main Euronext indices.

Last point, in that section, you are able to get the full intraday data from the beginning of the session for all the cash market instruments traded on Euronext.

 · I like to know what securities are about to be listed on the market.
Euronext has set up a special heading for this item on: “News & Events > Listing Center > IPOs”. Listing announcements are generally made within five days of the official issue and all important details are then provided.

Likewise, after its introduction on the market, the section proposed the full details of every operation concerning securities, with the "Official Notices" attached.

· How do I obtain notices and decisions concerning a certain security?
There are two ways for you to locate documents you wish to consult using the site: 

. From "Tools & services > Documents center > Notices" you can get a notice published on a particular instrument, with the possibility to select an operation type (with an history starting in 1991 for instruments listed on Euronext Paris (to come soon)).

“Advanced search” can be performed by the notice number, by instrument, (Isin, local code, mnemo, or name), by market and operation type, for a local market (Euronext Amsterdam, Brussels, Lisbon, Paris), by product family (Stocks, Trackers, Bonds), and by “general notices”.

. From the “ information sheet” available from the home page at the top left using via the “Quote search” engine, or browsing via the different headings proposed for each product family (Stocks, Funds, Warrants, Trackers, Indices, Bonds) under the “Trading” chapter, or by using the interactive services "My Portfolio”, “My Watchlist” or “My Alerts” in “My Euronext” chapter.

· How do I get different information on several securities listed on Euronext?
Euronext publishes prices for free (with 15 minutes delay) on all the instruments traded on its Cash markets: Amsterdam, Brussels, Lisbon & Paris (and soon on the Euronext.Liffe’s derivative markets).
Each instrument has its own information sheet, containing essential facts including market data (prices & characteristics), company profile data (provided soon by COFISEM & Bureau Van Djick), press releases and announcements calendar (sent to Euronext), Euronext Trading Announcements, official notices, price charts, historical data, and educational documents for some specific instruments.

Those pages are available from the home page at the top left using via the “Quote search” engine, or browsing via the different headings proposed for each product family (Stocks, Funds, Warrants, Trackers, Indices, Bonds) under the “Trading” chapter, or by using the interactive services "My Portfolio”, “My Watchlist” or “My Alerts” in “My Euronext” chapter. 

· How do I find out about key corporate meetings of the largest listed companies?
Euronext publishes the calendar of listed company announcements, containing key dates for every security listed on Euronext Amsterdam, Brussels, & Paris. This information includes end of the fiscal year, preliminary annual operating profits, annual operating profits, half-year earnings, quarterly sales figures, shareholder meetings, dividend payments and other information oriented meetings.

This information is available under the "News & events > Companies news > Announcement calendar" heading.

· What are trading hours and authorized price variations per session at Euronext?
This information is available under the “Tools & services > Documents center > General documentation” heading.  

You will find there also information related to the current business day calendar, calendar of settlement schedule, tick sizes expressed in Euro, etc..  

· I'm looking for information about the operation of the Euronext.
An on-line documentation center has been set up under “Tools & services > Documents center > General documentation” heading to help you in this area. 

Under the “Tools & services > Documents center > Market products” heading, you can get also all the educational info related to a product family: stocks, trackers, etc..

· I don't understand certain market terms. Is there a glossary available for me to consult?
Euronext has created a little glossary containing common market terms to assist you in better understanding financial and economic subjects. The glossary is available under the "Glossary" heading, at the top right part of the website.

· I've heard about the "Bourse University" (Ecole de la Bourse), that sets up conferences for novice investors. What can you tell me about it?
The Bourse University offers training sessions to savers, students, salaried employees and all others that want to increase their knowledge of stock exchange operations and different financial products.

These sessions are designed to enable people to better understand the economic environment, to take the first step in investing in the stock exchange, to understand the markets better, to more effectively manage portfolios and to properly analyze financial information published by listed companies and the media. There are seven 2-hour evening modules in the cycle. The cost is EUR 107 with discounts available is certain cases. Specialized modules on the derivatives product and warrants are also offered. 

To obtain more information on the subject, call 33 1 42 21 10 10 or go on the Internet site.

· I'd like to know more about investment clubs.
Investment clubs are similar to Driver's Education class because they enable people to make their first sallies in a fast-paced environment with others acting as guides. In fact, they are made up of people that put a small amount of monthly savings into a common fund that collectively manages a portfolio of securities.

The idea is to help members learn about economic, financial and stock market systems, on both the domestic and international levels.

The Bourse University modules from the Ecole de la Bourse can be followed up with investment club participation, putting into practice what is learned in class.

More information can be obtained on this subject clicking on the "Private investor > Investment clubs" heading.

· How can I keep abreast of the latest Euronext news?
Euronext edits newsletter, which centers on recent weeks' market news and efforts undertaken by the Euronext aimed at making it one of the most modern world stock exchanges. The publication also contains listed company news, an analysis section that helps you better understand the stock exchange environment. This issue also contains the schedule of promotional events (road shows, shareholder's meetings, news for retail investors, etc.), listed company financial data and announcements, new publications, and news on Euronext members.

These issues are rounded out with bi-annual supplements summarizing Euronext initiatives and activities for the year.

You can download these documents by going to the “Newsletters” heading, under the chapter “Tools & Services > Documents center > Newsletters».

All Euronext promotional events intended for individual investors or professionals, can be accessed through "News & events > Euronext events”. 

Euronext regularly publish information given to the press under the "News & events > Euronext news > Euronext press releases” heading, enables you to access all monthly press releases concerning market activity, index activity and significant Euronext news.

. How can I contact somebody at the Euronext about a question?
To get in touch with someone from Euronext, please select at the top right part of the website the “Contact” icon, then select your local contact, after clicking on the “Contacts” links proposed for each country.

This will give you a list of people with their phone numbers and e-mails who can to answer your questions. You may contact them at any time.

For questions of a more general nature, or to share your comments with us, use the info@euronext.com mail address. We will respond to your questions promptly. 

• I can't get the screen to represent all the site's functionalities
  The site was designed for optimization at a resolution of 800 x 600 pixel resolution with 1.000 color display. To change the configuration of your screen using Windows 95 or a later version, leave the Internet, go to "Start", then to "Control Panel" and the "Configuration" tab of the View icon. 
• I can't use all of the site functions available.
  The site was designed for Internet Explorer, version 5.5 or later, and a "Flash" plug in, in order to be able to read some sections of the website.

If you have an earlier version of these programs, you can download it free of charge, clicking on the “Help” icon at the top right part of the website, then selecting "Advise for use” page. This enables you to access the whole site.

Take care: To get through all the sections of the website, we advise you to accept cookies.
To change your parameters, please select "advanced options/advanced preferences" in your browser

• I can't find the topic I want.
  Consult the "Site Map"; it helps you identify the main subject of each heading and to access it directly by clicking on the title you select